Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Geraldine is a lovely lady who went the extra mile and was much appreciated thank you very much”

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Posted 3 years ago

“Great service from very friendly staff I always book my holiday with you”

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Posted 3 years ago

“Rubbish do not book with them they didnt want to cancel my holiday after 1 hour total RIP off”

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Posted 3 years ago

According to our records, the booking was booked online on 23 July and the cancellation was received on 25 July. Unfortunately, non-refundable costs have already been made on your behalf and these must be covered in the event of cancellation. We will always do all possible to mitigate any losses but are subject to our terms and conditions to which you agreed when submitting your booking.

Posted 3 years ago

“Very happy with service from holiday gems. 1st class service.”

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Posted 3 years ago

“Nathan was very helpful.”

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Posted 3 years ago

“Very helpful friendly service”

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Posted 3 years ago

“The lady who dealt with us on the phone had the patience of a Saint. Polite and friendly. Thank you Geraldine Roberts.”

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Posted 3 years ago

“Outstanding customer service from Nathan. Very polite and well mannered a credit to holidaygems”

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Posted 3 years ago

“Nathan has been very helpful and responsive. A great value holiday company !”

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Posted 3 years ago

“Nathan has been very helpful and always responsive. Great holiday company and value for money”

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Posted 3 years ago

“Very helpfull and friendly”

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Posted 3 years ago

“Quick and easy , no hassle”

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Posted 3 years ago

“We booked our holiday through holiday gems deposit was paid online and received a call the following day from Richard who was very helpful , even though there was a slight price increase , communication was good , paperwork sent through the same afternoon , Nathan Also helped with the booking even tho we had no direct contact . Thanks”

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Posted 3 years ago

“Nathan went above and beyond today with confirming my holiday etc a true credit to the company”

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Posted 3 years ago

“Nathan contacted me and confirmed the holiday quite promptly after booking online. Explained key details well, and was happy with his service.”

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Posted 3 years ago

“Nathan was amazing very helpful and Nathan explained and guided us to booking us our holiday to Turkey.great company to book and we got a great price so all round we are happy.”

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Posted 3 years ago

“Excellent company to book.Nathan was really helpful with helping me find my holiday”

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Posted 3 years ago

“Nathan called and was very helpful and explained everything.. sent email confirmation and all very professional… top service”

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Posted 3 years ago

“Pros - Nathan was really nice and cool to talk which is really important and gave me information I needed. Improvement- a little bit more professionalism in the conversation, and clearer instructions.”

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Posted 3 years ago

“Nathan was very professional. Thank you for booking our holiday.”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews