Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

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Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful - changed the price that I booked online, saying it was no longer available at that price, didn't add my paid for bag to my booking, don't have any phone customer service support.”

Helpful Report

Posted 3 years ago

Thank you for your review. As per the advice on our website, the costs may change rapidly and rarely between submission and confirmation. If we are unable to honour the costs e will contact you with alternative options or price increases. It is then up to you to accept the alternatives or not. The booking was confirmed on your acceptance and the baggage was added as requested. Our customer service team addressed all issues. As you departed today, we do trust that you will have a wonderful holiday.

Posted 3 years ago

“I have recently booked 3 holidays online. This was very easy to do. I am just hoping my holidays are as positive.”

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Posted 3 years ago

“Absolutely awful service, quick to take money but awful at relying to emails answering calls and even responding to complaints.”

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Posted 3 years ago

We do regret that our service has not met your expectations. If you are emailing the sales agent, please note that our agents work on a rota system and the correspondence may not yet have been accessed due to days off. Please email customerservices@holidaygems.co.uk and our after-sales team will do all possible to resolve any issues raised.

Posted 3 years ago

“Absolutely amazing service. Enquired about booking a holiday to fly out the next day, and the lady who took the call (her name was Geraldine) was nothing short of exceptional. She went out of her way to ensure we got the best deal possible and kept in touch throughout the whole process to ensure we got everything through on time and we’re able to check in online etc due to the booking being so last minute. We booked at 6pm and flew and 6am the next day! She even threw in some free seat bookings for us! I wouldn’t hesitate to book another holiday through Geraldine as she was so friendly and helpful! An asset to Holiday Gem’s!”

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Posted 3 years ago

“Super helpful!”

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Posted 3 years ago

“Dear HolidayGems, when you book a flight for your customers, make sure that you put your customer's address under "passenger contacts", not yours. TUI refused to amend my flight seats on the phone as the "lead passenger's address was wrong". I had to remove your address from "passenger's contact details" and put mine in. It took me an hour of discussions with TUI, several failed attempts to get in touch with you and figuring out how to find and change the passenger's address on TUI online system which you provided. The latter was glitchy by the way, and couldn't take my online payment, hence all the fuss with phone calls. But anyway the airlines should have direct emergency contact with a passenger, keeping in mind it is so difficult to get in touch with you.”

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Posted 3 years ago

“Booked with Nathan. He was really helpful and put my mind at ease.”

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Posted 3 years ago

“The Holiday Gems Representative, Nathan, called me just minutes after I’d made my booking to explain there was an issue with our flights. This was resolved quickly and effectively and his communication was great! I’ve only just made my booking, and not gone on holiday yet, so can’t comment on the whole process but so far excellent customer service.”

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Posted 3 years ago

“I booked a holiday to Egypt in July for 2 weeks had a fantastic holiday. Thank you holidaygems couldn’t fault anything so have re-booked to go back in November”

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Posted 3 years ago

“Up to know great”

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Posted 3 years ago

“Always been a wonderful experience, Nathan was on the ball and very helpful 😀”

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Posted 3 years ago

“Have always used Holiday Gems to book our holidays as the staff are always polite and very helpful. Booked with Nathan today and yet again another great member of staff.”

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Posted 3 years ago

“Website is good.booking forms are easy to complete and excellent response from the agents.”

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Posted 3 years ago

“Easy to use site and competitive pricing. Only grind is the processing fee charge on any payment made.”

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Posted 3 years ago

“Extremely good service”

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Posted 3 years ago

“Went with this company this year with no problems. Holiday and flights all good. Have just booked with them again for next year for the same holiday, they phoned me and up graded the baggage allowance for the homing flight so we have the same on both flights.”

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Posted 3 years ago

“Very happy how quick and easy it was to book a holiday and very helpful on the phone”

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Posted 3 years ago

“I found Holiday Gems site interesting full of offers and user friendly. I managed to book a holiday for 2023 to Canada (Niagara Falls) flights and Hotel Accomodation in a large room B&B at a reasonable price with direct flights from Manchester UK 👍. I did receive a phone call within 24 hours as there was a slight change to the hotel room, this was handled in a friendly professional manner and was succesfully dealt with. The only drawback I found was that it was marketed stating to pay approx a third deposit to secure the holiday and as soon as I promptly received a confirmation email the full balance was due straight away which surprised me for a holiday due in another 8/9 months time 🤨! I have raised this as a query and the extra £4-£5 processing fee which was added to the balance when I came to pay online (which was not stated previously), as yet I have not received a reply 👎. I have paid the full balance and have again promptly received my confirmation email stating my balance is paid in full👍. Just a pity that I have not received a prompt reply to my enquiry👎. It is my first time as a customer of Holiday Gem and 🤞 it will ultimately be successful as I'm looking to book further holidays through them.”

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Posted 3 years ago

“Extremely efficient booking system, great communication. 100% happy”

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Posted 3 years ago

“Extremely efficient booking system. Courtesy call from an agent soon after. Great experience, will use again!”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews