Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,796 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,796 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BANDITS! Booked a holiday on line. Requested a twin room in comments and now have had to pay over £90 extra. Requested booking to remain the same and they said price booked had increased. However price on line still the same. Got screen shots stating this. I’m on a cruise at present so my cousin has dealt with this. Negative review to follow on Trust Pilot and complaint to follow. Hope hotel is there when I turn up on the 30th. Don’t use this company.”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed

Posted 3 years ago

“done all over in internet no problem”

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Posted 3 years ago

“easy to book”

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Posted 3 years ago

“It's easy and helpful. Thank you”

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Posted 3 years ago

“Very poor. After making my booking & adding extras such as seats on the plane & luggage allowance none was on my confirmation even though I’d paid. I then had to go onto my flight booking & pay again for seats & baggage. Emailed holiday gems numerous times but was ignored.”

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Posted 3 years ago

We regret that our service did not meet your expectations. Please email our customer care team who will address any issues raised.

Posted 3 years ago

“Booking was very easy, although not been on our holiday yet so carnt really comment further.”

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Posted 3 years ago

“Excellent customer service. Booked with a lady called Geraldine. She was friendly and very knowledgeable. Booking was fast and easy. Will book with Gems again.”

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Posted 3 years ago

“Very helpfull lady by the name of Finn, changed our dates due to unforseen circumstances, couldn't ask for better 😀”

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Posted 3 years ago

“Very rude customer service representatives (Michael the manager & Nicki) no empathy at all from them, if anything they added extra stress to the booking. They showed no care at all and basically showed they were too busy to sort out our issue that the company had made because they had other customers to deal with. Absolutely disgusting service from them. Would never book again from this company. We were offered one price but billed for a higher price then bombarded with emails to pay the outstanding balance.”

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Posted 3 years ago

Thank you for your review. We note that this was addressed immediately by our customer care team and any issues were resolved including the costing issue which was, as explained, due to a system error. We are sure that you will have a great holiday.

Posted 3 years ago

“Have used company before and very impressed especially during lockdown they delivered what they promised during changes refunds etc. however when I looked for my flight booking on EasyJet to make sure I could check in when date came, there was no record of flight booking. No clear way to check flight when booking with a travel agent. Help !”

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Posted 3 years ago

“Easy to book very helpfull on phone”

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Posted 3 years ago

“Easy to book and pay, no hidden extras! Excellent and exceptional value for money. Many thanks”

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Posted 3 years ago

“They were easy to use and David was open and honest when he called me”

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Posted 3 years ago

“Easy to book cheapest on the net documents delivered within 24 hours great service”

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Posted 3 years ago

“The rate was good but wasn’t clear on the baggage allowance when booking on. I thought baggage was included, have reached out twice and have had zero response which is a shame when you’ve spent almost 4K on a holiday”

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Posted 3 years ago

We do apologise for any confusion. The matter is being investigated and you will receive a response from our sales team.

Posted 3 years ago

“Very very helpful thanks so much”

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Posted 3 years ago

“quick and easy to book.”

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Posted 3 years ago

“Thank you David , for helping sort out the holiday glitches and then being able to book the great escape!!”

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Posted 3 years ago

“Excellent prices for holidays. An initial problem In regard to my booking which was resolved. Nathan was helpful and found an alternative holiday for my friends and I who each require a room. Emma then fixed a flight seating problem”

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Posted 3 years ago

“Great prices and a easy booking experience . Negative feedback for increasing the flight price after booking by £56! My freinds went onto the same booking a couple of days later and it was still the original price i was quoted!!!”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,796 reviews