Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,794 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,794 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

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Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very quick and fast at responding and sorted out extra for us. Geraldine was very good at explaining everything in detail. Would highly recommend to book through her.”

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Posted 3 years ago

“Booked with no problems.”

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Posted 3 years ago

“This holiday was a complete scam. We bought a 4 star all inclusive with a family room. What we got was a 2 star hostel with 4 single beds pushed together that were broken and an all inclusive package where you don’t even get bottled water. Made a complaint with in hours but still not resolved. This holiday was mis sold to me as the description wasn’t accurate.”

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Posted 3 years ago

Katie we are sorry to hear about your experience but it is not correct that we have refused to help. We did interact in the matter and will address your formal complaint including the refund that has been agreed.

Posted 3 years ago

“Fantastic and efficient service Best prices and cheaper all round for same hol elsewhere Fandabioso 👍😘”

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Posted 3 years ago

“I found the people i spoke to could not do enough will be booking again next year”

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Posted 3 years ago

“Have booked with Holidaygems before and always prompt easy booking”

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Posted 3 years ago

“First time to use HolidayGems already has red flags with quoted prices on website which is not the price on booking confirmation.”

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Posted 3 years ago

“Very good service What puts you above all the others is you are fair in price and you have a number to call if there are problems on line as I’m 60 and not to good on computer so this is good keep it up please”

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Posted 3 years ago

“Excellent,efficient and friendly service. Thank you Geraldine”

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Posted 3 years ago

“Still no detail or confirmation? Expecting 72 hours after booking”

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Posted 3 years ago

Byron this has been emailed already on 22nd to the email address you provided. Please check your junk/spam mailfolders since it perhaps has filtered there. We will arrange resend as well.

Posted 3 years ago

“Helpful, quick to reply to queries and website is easy to follow”

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Posted 3 years ago

“We booked our holiday online paid by credit card full amount, then next day they phoned me and told me there were no rooms available at that price and said it would be another £160 more for the same holiday even tho we agreed this holiday only at the price we were asked to pay the day before! We ended up agreeing to same holiday without the Breakfast and had to pay them extra money as well! We are so annoyed that they can do this! When we were booking it should have told us at the time there were no more rooms available at this price so that we could look somewhere else! Your company should have sorted it out for the price we had already paid because that is what was agreed to and paid for, it wasn’t our fault! I think this is a rip off site, we haven’t had a holiday in 6 years and was looking forward to this holiday but puts a dampers on things when someone try’s to do this to you!”

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Posted 3 years ago

MR AGHAJANIAN, we are sorry that this is not entirely factual. You made your booking online and agreed to the terms of making that request for the holiday. These state; By clicking to request a Package Holiday and entering your personal and payment details on www.holidaygems.co.uk (the “Website”), you are making an offer to purchase the Package Holiday selected, if it is available. When we receive this offer, we will contact the supplier(s) of the Package Holiday concerned. Each supplier will require a short period of time to check to see if your chosen Package Holiday is still available at the price quoted. We will not take any payment from you at this stage. You were offered a choice of how to proceed when the original package was not available and decided yourself to book the alternative. At this point payment was taken. We do refute that our site is intended to rip customers off since this is far from the truth. We regret that you did not appreciate the process when booking online but hope that you enjoy your holiday in due course.

Posted 3 years ago

“Huge Thankyou to Geraldine Roberts for booking my little getaway birthday break to Portugal. Wish all bookings were this easy and with the added bonus of talking to such a lovely lady 😊”

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Posted 3 years ago

“Great customer service thank you.”

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Posted 3 years ago

“Found my booking document was incorrect so emailed holidaygems & within days my new documents were sent with the correct details Very good customer care service”

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Posted 3 years ago

“Booked a (very!) last minute holiday on a Saturday, flying Sunday night and the service was great. Lovely Geraldine rang us and sorted a couple of last minute bits and bobs out, 5star service and would definitely recommend ⭐️⭐️⭐️⭐️⭐️”

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Posted 3 years ago

“first time using this site booking went through fine all paperwork came through quick had a few reservations went on there q and a site all resolved booking transfers all explained what to do would not hesitate to use this site again and the price was good”

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Posted 3 years ago

“Great service as usual, communication brilliant.”

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Posted 3 years ago

“BANDITS! Booked a holiday on line. Requested a twin room in comments and now have had to pay over £90 extra. Requested booking to remain the same and they said price booked had increased. However price on line still the same. Got screen shots stating this. I’m on a cruise at present so my cousin has dealt with this. Negative review to follow on Trust Pilot and complaint to follow. Hope hotel is there when I turn up on the 30th. Don’t use this company.”

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Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. A pre-authorisation only is held, and released immediately if no booking is confirmed

Posted 3 years ago

“done all over in internet no problem”

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Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,794 reviews