Holiday Gems Reviews

Name: Holiday Gems
Address: Unit 14, Telford Court,, Chestergates Business Park, Dunkirk, Chester, Cheshire West and Chester
Rating: 4.60

4.6 Rating 2,795 Reviews

91 %

of reviewers recommend Holiday Gems

Company Reviews

Questions

Metrics

4.6

Based on 2,795 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

Visit Website

Location:

Unit 14, Telford Court,,
Chestergates Business Park, Dunkirk,
Chester
Cheshire West and Chester
CH1 6LT

Write Your review

Tell us how Holiday Gems made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Holiday Gems 5 star review on 6th November 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booking with holiday gems was a very good choice. Very professional team.”

Helpful Report

Posted 3 years ago

“I was charged £20 per person on top of the agreed amount, the agent took £30 off but I don’t believe he was doing me any favours but this was what he made out what he was doing. The group I booked with was not charged anymore that the agreed amount. Also after looking at easyJets website I see that this company is changing triple the amount for luggage, shameful! I will not book through you again”

Helpful Report

Posted 3 years ago

This appears to be an online order and the website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. Thank you for proceeding with the booking. We can find no evidence of inflated baggage costs. Please note that the Easyjet website quotes baggage costs on a one-way basis only and costs increase dependant on the destination. We are sure that if you check this again you will find that the costs quoted are in line with those of the airline.

Posted 3 years ago

“Wasn’t told about a £200 euro deposit for hotel , not over the phone or on any paper work sent , also told no transfer was possible , asked if there was any alternative was told no . Not happy , will not be recommending you or will I ever use you again”

Helpful Report

Posted 3 years ago

Unfortunately, it is not possible to make a transfer booking less than 3 days prior to departure and as your booking was made within 24 hours we could not confirm this service for you. We do apologise if the deposit details were not advised at the time of booking although it is our understanding that this payment is not taken but pre-authorised only and only debited if necessary on departure. We do hope that despite the issue raised you were able to enjoy your holiday.

Posted 3 years ago

“Amazing customer service. Spoke to Martin and Darren who were just fantastic. Nothing too much trouble! I work in customer service too and this level of service is hard to come by these day!!”

Helpful Report

Posted 3 years ago

“Hello!It was a very kind person,try to find a lot of options to help us”

Helpful Report

Posted 3 years ago

“Nathan was very helpful talked me through what to do and was very patient”

Helpful Report

Posted 3 years ago

“Easy web site and great customer service”

Helpful Report

Posted 3 years ago

“Booked for the first time recently and will definitely be using again. Easy straightforward process. Great communication via email. Very friendly and helpful staff when I phoned regarding a change to name on tickets. Good service, professionals and friendly”

Helpful Report

Posted 3 years ago

“A disappointing phone call to say that the holiday I had booked online was actually booked up and but they could give it to me for another £45 per person - however, no incentives were given. Might as well have booked with another provider and got some extras (ie free priority boarding) for this now increased price.”

Helpful Report

Posted 3 years ago

This appears to be an online order and no payment is taken when the order is submitted. The website gives full information of the process on every page of the order and this is reiterated in the Terms and Conditions to which you agreed when submitting the order. Once orders are received by our office, should we not be able to honour the booking at the web price we will call the client to offer any suitable alternatives which is then up to the client to accept or not. No payment is taken until our client agrees to the new costs. If these were not acceptable the order could have been cancelled. We thank you for proceeding with the booking and we are sure that you will have an amazing holiday.

Posted 3 years ago

“Excellent customer service! By FINN_ very friendly to talk to, and didn’t hesitate in answering any questions I had! She continuously ensured me and took care of any enquires I had while booking. Thanks to here I finally booked my holiday. I definitely recommend using this website”

Helpful Report

Posted 3 years ago

“Great service. David was Very helpful on the phone even whilst the booking system was down he managed to sort and arrange everything.”

Helpful Report

Posted 3 years ago

“The person I dealt with, Lily Sakar, was extremely helpful. She got me a holiday at the price I’d hoped for. I could not find fault with her. My only problem is with the company, Holiday Gems - the price shown on the internet is not the price you pay, that price is without hold luggage.. I would rather deal with a company that shows an honest price.”

Helpful Report

Posted 3 years ago

“Finn was very helpful and lovely. Thank you Finn.”

Helpful Report

Posted 3 years ago

“Excellent service, very easy booking and helpful team who called me to confirm my booking”

Helpful Report

Posted 3 years ago

“Extremely helpful travel consultant, went above and beyond to help is and book a holiday for 2023”

Helpful Report

Posted 3 years ago

“Unbeatable prices, easy to book holidays”

Helpful Report

Posted 3 years ago

“So far so good we have only just booked but so far very good and prompt service”

Helpful Report

Posted 3 years ago

“Richard was extremely helpful and polite!”

Helpful Report

Posted 3 years ago

“Booked an all inclusive holiday on, this is the first time I’ve ever actually done this. It was easy and quite straight forward. The only thing I wasn’t happy with was that the room I booked, at the rate shown, wasn’t available. I had to then pay an extra £70 to keep the room I wanted. But, Geraldine helped get it changed easily and quickly and also put us down to the hotel as VIPs. So maybe we end up with an even better room!”

Helpful Report

Posted 3 years ago

“Richard was very helpful & patient, when I went through the booking process. Thanks Richard for your great customer service.”

Helpful Report

Posted 3 years ago

Holiday Gems is rated 4.6 based on 2,795 reviews