Home Flair Decor Reviews

Name: Home Flair Decor
Address: 12, Egerton Street, Bolton, Farnworth
Rating: 4.81

4.8 Rating 3,647 Reviews

96 %

of reviewers recommend Home Flair Decor

4.8

Based on 3,647 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5

Visit Website

Phone:

0161 729 1686

Email:

info@homeflairdecor.co.uk

Location:

12, Egerton Street, Bolton
Farnworth
BL4 7JZ

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Home Flair Decor 5 star review on 27th April 2025

359

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There are cheaper alternatives from other suppliers of the same product and did not offer a genuine 'price match' despite evidence provided.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We consider each price match request that is received, unfortunately we were unable to match a price on an item we had no stock remaining and could not supply at the time. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 10 months ago

“Unfortunately the sample I ordered never arrived.”

Helpful Report

Posted 10 months ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. Has this now arrived? We have not hear from you directly about this matter, if this is not the case please do contact the customer service team.

Posted 10 months ago

“Haven’t received sample yet!!!”

Helpful Report

Posted 11 months ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We hope you have now received the replacement sample order. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 10 months ago

“Have sent an numerous emails to request a return and no response”

Helpful Report

Posted 1 year ago

“Didnt receive my parcel I contacted u several times u told me to contact royal mail,they have no proof of delivery and said ur responsible when my parcel isnt received but no one is getting back to me,paid in good faith”

Helpful Report

Posted 1 year ago

“Wallpaper arrived damaged. Had a recurring dent which wasn’t easy to see before pasting but very apparent on the wall. Used 1m before stopping immediately and letting the company know of the fault, all within a few days of delivery. Home Flair Decor didn’t want to know, claiming it was a “hanging error”. Complete nonsense. Ignorant of the most basic principles of consumer law. Avoid these guys and their non-existent customer service, and take your money elsewhere.”

Helpful Report

Posted 1 year ago

“I will be returning 2 of the 3 rolls I purchased. extremely hard to apply even following all instructions re paste soaking time. Bubbled in all places and would not change. Installed by decorator who stated it was the worst paper he had installed. So after one wall stopped due to not as expected. Will be asking to return other 2 rolls”

Helpful Report

Posted 1 year ago

“Had to re-order more wallpaper explained the situation why and asked about returns policy as it was the Friday before christmas and it was esitmated to arrive on 24/12/24. My decorator wasn't working in between Christmas and New year so the work wouldn't start till the New Year. Returns policy within 28 days from ordering date but would probably be-able to extend to end of January due to the BH over the Christmas period. I called today to be told I couldn't have a refund as 10 days late. It was 34 days from recieving the goods and we had 3 BH as well. I wouldn't recommend to family or friends, not great customer service. Very disappointed.”

Helpful Report

Posted 1 year ago

“No te avisan que tienes que pagar aranceles de la aduana además de unos gastos elevadísimos para el envío. Un fraude”

Helpful Report

Posted 1 year ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry to read that you were unaware that all orders for delivery outside the United Kingdom are subject to sales tax and import charges as set by the recipient country. These costs are out of our control and are mitigated a little as UK sales tax (VAT) does not apply to these orders. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 1 year ago

“The colours shown of the wallpapers that I ordered were nothing like shown when arrived.yhe leopard print one was orange/copper chocolate , black and gold , the order picture was beige, cream, white , black and silver.very disappointing.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. It would appear the incorrect colourway sample was sent to you, did you contact the pattern room about this error at the time of receipt? If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 1 year ago

“Still waiting on sample, dissapointed :(”

Helpful Report

Posted 1 year ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry to read your sample did not arrive, did you contact our customer team about this at the time? If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 1 year ago

“Ordered a extra roll as originally ordered 2 rolls , weeks ago still not received the 3rd roll , not replying to my emails , Not good enough service at all”

Helpful Report

Posted 1 year ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry that your order did not arrive with Royal Mail as planned, this pattern was awaiting a reprint from the manufacturer in Italy for much longer that we would have liked. Not having any stock available to send your order again was not ideal. It is now back in stock and we are waiting for confirmation from you about dispatching another roll or issuing a refund. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 1 year ago

“Purchased some wallpaper which was delivered. All batch numbers matching so preceded to hang the paper only to realise when the paper was on the wall the strips of patterned paper was visible. Customer service couldn’t be more awkward, I sent them images of the wall with patchy strips and their customer service was awful. They wanted all kinds of evidence and statements to send to the manufacturer when you can clearly see in a photo the fault. I’m now trying to get a refund through PayPal.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. When ever a paperhanger has a concern about a wallcovering during hanging, all decorating should stop and advice sought from the supplier. Read all hanging instructions on the label, stop decorating after three lengths to examine results. Keep all roll labels until the job is complete, take & share clear images of any issue. In continuing to work with and around any area of concern forms acceptance as a characteristic of the pattern. As a supplier, we may need to liaise with the manufacturer, this may take some time to but will be an expedited experience when all information requested is shared. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 1 year ago

“I have not received my order as it was delivered to the wrong address I have lodge a complaint and am still waiting. I have no product and I am out of pocket if £70.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry the courier let us both down on this occasion, this order has been refunded and our feedback given to the carrier of this order. We do hope you will shop with us again in the future. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 1 year ago

“Appalling complaint was not dealt with.”

Helpful Report

Posted 1 year ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We have been waiting for your reply for three weeks after sharing our request for sample pieces for examination and test hanging. Having sold through stocks of this batch we have nothing at hand to examine and as such require these in order to progress. As we have explained, should any fault be found the costs associated with sending these will be credited. After making initial checks with the manufacturer about potential problems with the batch received, this was confirmed that no issues had been reported to them. We are on hold with this matter without anything to examine in an unpasted state. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 1 year ago

“Sample did not arrive, no attempt to refund despite requests”

Helpful Report

Posted 2 years ago

We're sorry that the sample did not arrive, this was given additional time to arrive being a posted item in December. Following this, a full refund has been issued on this order. If you wish to update the review to reflect this a revision email has been shared. Many thanks The Home Flair Decor Team

Posted 2 years ago

“Been waiting for over 3 weeks for my refund. still no sign of my refund 26/07/23”

Helpful Report

Posted 2 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry for the delay in the processing of your return, we have reviewed our processes to ensure this will not happen again. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 2 years ago

“One of the rolls of paper that came was unusable it had a scratch all the way down the middle of one of the rolls”

Helpful Report

Posted 2 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. We are sorry if you have had a problem with a product supplied by ourselves, contacting us directly would have allowed us to help you sooner. If you could share more detail with us directly including images of your concern and of the roll label we will be more than happy to look into this for you. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 2 years ago

“Ordered some wallpaper border which arrived rolled up and secured together with sellotape. However sellotape had seriously degraded and the rolls had obviously been sat in storage for a long time. Because of this it was impossible to remove the packaging without damaging the paper, leaving me short of what I ordered and the company has done nothing to rectify this. First they claimed it didn't matter as the border was longer than 10m anyway, so I measured it and it was 10.03m, so I was still missing some length. Then they said they would send me some extra to cover it, but it has never turned up and now they just ignore my messages. Could have just sent me another roll and solved it straight away, but clearly don't care. Terrible company, and terrible attutude.”

Home Flair Decor 1 star review on 31st March 2023

Helpful Report

Posted 3 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. It is the standard for borders to be packaged this way, to be secured with a small piece of tape which limits any none useable area to a single circumference of a roll. This is normal, you have not been penalised in any way. You have advised rolls were larger than the 5m lengths they are sold as and as such you have received a total of 10m of wallpaper border purchased from the two 5m rolls purchased. We are unable to send out additional stocks where nothing is wrong. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 2 years ago

“Wallpaper unusable due to white marks on all 3 rolls. Still waiting for these rolls to be picked up and a refund.”

Helpful Report

Posted 3 years ago

Thank you for taking the time to complete a review of your Home Flair Decor experience. Having sold through the entire batch of this product without concern or feedback we need to examine this product before we can declare any faults. Having requested the rolls be returned for examination and if necessary further testing etc we are still waiting on the good's arrival. Return costs to be covered should this item prove to be at fault. If you wish to discuss your experience in further detail, please contact our customer service team.

Posted 2 years ago

Home Flair Decor is rated 4.8 based on 3,647 reviews