Homebase Reviews

1.9 Rating 953 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 953 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How do I contact Homebase?

Helpful Report

(2 months ago)

You can contact Homebase by Live Chat, Email and Telephone.

Helpful Report

(2 months ago)

63.64%

Industry Average

“ Hi reserved 2 tins of paint online and payed for it had been in the Hamilton branch they did not have it lady at customer service advised us to do this before we went to make sure they had it before travelling from Wishaw to pollokshaws got there only to be told they only had 1 As it had not been picked. ”

- Anonymous

“ I visited the Hexham store and was assisted by David who was extremely knowledgeable, helpful & very professional. Brilliant service, thanks David ”

- Anonymous

“ day arrives I thought il ring customer services to see what time its coming. ”

- tracy

Homebase Reviews

Customer Service - Average