Homebase Reviews

1.9 Rating 926 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 926 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 56%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How do I contact Homebase?

Helpful Report

(2 weeks ago)

You can contact Homebase by Live Chat, Email and Telephone.

Helpful Report

(2 weeks ago)

54.00%

Industry Average

“ Customer service orientation of store manager was simply ludicrous. ”

- Shocked at Such Bad Customer Orientation

“ Poor Customer Service -On 01 August, my husband and I purchased a Florence Gazebo from Homebase Cambridge. ”

- Alexis

“ ***AVOID Homebase AT ALL COSTS - POOR CUSTOMER SERVICE*** Homebase if you could get your director/s to contact me that would be appreciated before I look to take legal action. ”

- Richard Catling

Homebase Reviews

Customer Service - Average