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Homebase Reviews

1.9 Rating 957 Reviews
21 %
of reviewers recommend Homebase
1.9
Based on 957 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 12%
Accurate And Undamaged Orders
Greater than 58%
Customer Service
Communication Channels
Live Chat, Email, Telephone
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
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Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How does Homebase deliver?
(4 weeks ago)
Homebase delivers items by Courier.
(4 weeks ago)
C-

Delivery - Average

55.56%
Industry Average
Unhelpful assistant on telephone customer service desk and confusing delivery information.
- Anonymous
In December 2023, I placed a German kitchen, and I have been promised a delivery timeline, which is expected to take up to 6 weeks.
- Margareta
Ordered a patio set in store ,after a week we got a text from XPO the delivery people "today is the day of delivery" with a 9.30am delivery time ....3 days later it's still out for delivery, no one knows where it is ... unbelievable
- Will