Homebase Reviews

1.9 Rating 957 Reviews

21 %

of reviewers recommend Homebase

Company Reviews

Questions

Metrics

1.9

Based on 957 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 58%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

Delivery

How does Homebase deliver? How long does Homebase take to deliver? Does Homebase deliver on time? How is accuracy and good condition of items delivered by Homebase?

Returns

How is Homebase returns process?

Customer Service

How can I contact Homebase? How quickly does Homebase resolve customer queries?

Get Answers to Your Questions

Ask a question and get answers from people who are customers of Homebase.

Phone:

ph:+44-34-50778888

Email:

order.enquiries@homebase.co.uk

How does Homebase deliver?

Helpful Report

(4 weeks ago)

Homebase delivers items by Courier.

Helpful Report

(4 weeks ago)

55.56%

Industry Average

“ Unhelpful assistant on telephone customer service desk and confusing delivery information. ”

- Anonymous

“ In December 2023, I placed a German kitchen, and I have been promised a delivery timeline, which is expected to take up to 6 weeks. ”

- Margareta

“ Ordered a patio set in store ,after a week we got a text from XPO the delivery people "today is the day of delivery" with a 9.30am delivery time ....3 days later it's still out for delivery, no one knows where it is ... unbelievable ”

- Will

Homebase Reviews

Delivery - Average