Hoselink Reviews

Name: Hoselink
Address: 1/108 Old Pittwater Road, Brookvale, New South Wales
Rating: 4.70

4.7 Rating 1,355 Reviews

92 %

of reviewers recommend Hoselink

4.7

Based on 1,355 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	98%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5
Returns & Refunds
Returns Process	Easy

Hoselink 5 star review on 25th July 2025

I Kershaw

Hoselink 5 star review on 27th June 2025

Hoselink 5 star review on 25th June 2025

1858

Anonymous

Anonymous // 01/01/2019

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English

“Great product, easy to order and prompt delivery. Customer Service was excellent as the hose reel was already damaged after unpacking, a replacement was sent immediately.”

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Posted 6 months ago

“Always good products”

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Posted 6 months ago

“We have been a user for over 10 years with our share of problems needing assistance for a follow up from support. For us, the provided support (even outside of warranty) has been first class.”

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Posted 6 months ago

“Wanted to try find a good Australian brand for my garden and cleaning needs. Big fan of Hoselink! Exactly what I wanted and more. Quality of the products are excellent!”

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Posted 6 months ago

“I have 3 Hoselink hose reel products. Quality very good and the hose never gets twisted and unworkable. Customer service is also A1, had a slight hiccup, but issue fixed to my satisfaction.”

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Posted 6 months ago

“So compact. Looks good. And it just works!”

Hoselink 5 star review on 27th January 2025

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Posted 6 months ago

“great item to add to my hoselink collection”

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Posted 6 months ago

“Easy to use and fit swappable from device to device”

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Posted 6 months ago

“Old connection had deteriorate from the sun.”

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Posted 6 months ago

“Excellent product. Highly recommend to anybody looking to buy a hose reel.”

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Posted 6 months ago

“Australia Post still have delivered, who uses Australia Post, its been 3 weeks!!!!”

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Posted 6 months ago

Hi James, Thanks for your review. Many apologies this has been your experience. We will get one of our team members to give you a call regarding this, as we do not want our customers to have to wait almost a month for delivery. Kind regards, The Hoselink Team.

Posted 6 months ago

“There are hose reels and there is Hoselink hose reels. Beyond the best quality around, the service is second to none. I had an issue with one of my orders and it was addressed without the normal back and forth. Well recommended!”

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Posted 6 months ago

“Great product overall. I wish the hose nozzels would be made even stronger as they sometimes go bad with long, hard use.”

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Posted 6 months ago

“Company was good at getting products out.Solar lights are pretty but seems solar unit is not reliable.Switch off frequently and one has now stopped completely.Have been trying to contact but yet to be successful.”

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Posted 6 months ago

Hi Fiona, Thank you for your feedback. We're glad to hear that you found our service efficient in getting your products out to you. However, we're sorry to learn that you're experiencing issues with the solar lights. It's frustrating when a product doesn't perform as expected. We understand you’ve had difficulty reaching out to us, and we sincerely apologize for that. Your satisfaction is important to us, and we want to assist you in resolving these concerns. Please try contacting our customer service team again, and we'll make sure to help you as quickly as possible. Warm regards, The Hoselink Team

Posted 6 months ago

“I think these products are fantastic. I did a load of research when looking for a retractable hose and there was a lot to like about Hoselink. What I didn't realise was the products aren't compatible with the standardised connectors. I know this is my fault for not realising before I bought. It means you then have to buy a heap of adaptors. The issue I have is that HoseLink is, for the most of the country, only available online. So an adaptor set, while reasonably priced itself, ends up being double the cost when you factor in shipping. I think charging for shipping, when there's no alternative way of purchasing a necessary product, is a hard pill to swallow. As I said, the products are great but I hate getting stung for shipping.”

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Posted 6 months ago

“Best products for your gardening needs. Customer support are also great”

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Posted 6 months ago

“Excellent quality and service”

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Posted 6 months ago

“Bought an Evolve Retractable Hose Reel. Mechanically excellent and sound. Strong spring back action. Easy to install with everything provided. Not advertised as kink free, but dissappointed on ease of kinking of hose though. Wasn't ready for the plethora of follow up marketing emails and texts. Ridiculous really.”

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Posted 6 months ago

“Always a wonderful company to deal with! So fast with orders! Maree Martin”

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Posted 6 months ago

“great service and delivery was very fast, arrived before birthday present,thank you”

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Posted 6 months ago

Hoselink is rated 4.7 based on 1,355 reviews