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Hoselink Reviews

4.7 Rating 1,424 Reviews
92 %
of reviewers recommend Hoselink
Company Reviews Product Reviews
85,014
 Metrics
4.7
Based on 1,424 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
97%
Accurate And Undamaged Orders
96%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Returns & Refunds
Returns Process
Easy
Read Hoselink Reviews
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N Mortimer
Verified Buyer
“By far the best on the market. Great service and products we will never use anything else in the future.”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“My new Hoselink hosereel really has made life so much easier...I only wish I hadn't battled with tangled and messy hoses for so long!”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“No mention made at point of purchase that specific hose attachment required for sprinkler. Bought at extra cost.”
Helpful Report
Posted 8 months ago
Hi there, Thank you for your review and for bringing this to our attention. We’re sorry to hear about the additional cost you incurred for the specific hose attachment. It’s important for us to ensure our customers have all the necessary information at the time of purchase. We appreciate your feedback regarding this matter and will certainly look into improving our communication for a better shopping experience. If there’s anything else we can assist you with, feel free to reach out. Kind Regards, The Hoselink Team
Posted 8 months ago
S Crowe
Verified Buyer
“Whilst I wanted to rate as 5 star in clear conscience I could not. Specifically there were 2 disappointments. 1. The hose diameter for the 10m Compact Portable Hose Reel is smaller than Hoselink standard hose. It meant that I could not directly add a flow control connection to allow me to turn off the water flow without having to travel back to the tap. An oversight on my part for 'assumming' compatability of parts. 2. When I connected the Reel to test the unit both hose ends leaked. On inspection the hose nut and ferrules were not tight. I tightened them and checked if this was a requirement in the assembly instructions. It was not. As stated, disappointing.”
Helpful Report
Posted 8 months ago
Hi Steven, Thank you for your review. We truly appreciate your feedback! We’re sorry to hear about your experience with the hose diameter and the leakage issues. Regarding the leaks, we strive for quality in our products, and it’s unfortunate that this was the case for you. Your comments will be addressed with our team to ensure we continue to improve. If you have not already, please reach out to our customer service team at 1300 900 617 so we can assist you with this. Kind Regards, The Hoselink Team
Posted 8 months ago
S Harris
Verified Buyer
“Great product and fantastic after sales experience”
Helpful Report
Posted 8 months ago
Anonymous
Verified Buyer
“Happy with purchase ,makes watering the garden so much easier”
Helpful Report
Posted 8 months ago
C Venning
Verified Buyer
“A fantastic product, well made and designed, high quality parts and very smooth and easy operation. Worth every extra cent. Looks very neat, functions perfectly. I will be ordering another for the front of the house! The Evolve is aweome! Oh...and fast shipping.”
Hoselink 5 star review on 6th January 2025
Helpful Report
Posted 8 months ago
A Quick
Verified Buyer
“Very happy with the Evolve hose reel. It retracts so smoothly. I have been wanting one for years so am thrilled Santa brought me one. All the connections are sturdy and solid. Love the hand held sprinkler. The variety of settings suit a few tasks and the quality of output is great. Have ordered a couple of other sprinklers for the ground yesterday too.”
Helpful Report
Posted 8 months ago
G Tsirindanis
Verified Buyer
“The product is of a very good quality but doesn't perform as hoped. The hose is very rigid and hard to handle and the special high pressure fitting is not very effective.”
Helpful Report
Posted 8 months ago
I am sorry you are disappointed! We pride ourselves in our products so it is disappointing to hear! Unfortunately with any Hose Reel the pressure will reduce so it may not be as strong a water pressure than a normal hose, this is due to the way in which the water has to travel. If you find it is not suitable, feel free to contact us on 1300 900 617 and we can discuss further. Kind Regards, The Hoselink Team
Posted 8 months ago
I Kershaw
Verified Buyer
“Top products with excellent support.”
Helpful Report
Posted 8 months ago
P Oliver
Verified Buyer
“The product they make is very good, however they just will not leave you be after the purchase with offers and review requests, even when you try to unsubscribe. I therefore suggest you buy the product if you want something well made but give them a FAKE email address. I only write this review in the hope they will finaly take me off the list. I will also buy again from they, but will take my own advice and give a fake email as I do with all the Chinese and dodgy sellers. Had hoped a reputable Australian seller would be better.”
Helpful Report
Posted 8 months ago
Thank you for taking the time to leave a review, your feedback is important to us! I will certainly pass on your concerns. I have asked for your email to be removed from our mailing list. Sorry for any inconvenience caused. Kind Regards, The Hoselink Team
Posted 8 months ago
F Lobach
Verified Buyer
“Have not had a long history of Hoselink purchases yet , but all those I have bought have been excellent product which I enjoy going out in to my garden to use.I was fed up with poor products that either did not last long enough to justify buying ,or using or both, and having to regularly fix leaks etc. I do though ,use the little tubes of lubrication for the "O" ring seals , especially to protect from going hard in the sun . I have found that the hoselink staff are very good with service eg when I lost some "O" rings after not paying attention to the warnings to release all pressure on the hose BEFORE disconnecting any joins, as they will pop off and disappear in the grass etc. Thanks to the team,cheers, Frank”
Helpful Report
Posted 8 months ago
A Baillie
Verified Buyer
“Perfect, just what I wanted. You pay for quality you get quality”
Helpful Report
Posted 8 months ago
R Jones
Verified Buyer
“Great system,thanks”
Helpful Report
Posted 8 months ago
L Dunbar
Verified Buyer
“I absolutely love the Hoselink Hose and attachments. The hose retracts well into the holder without having to fight the issues as with other hose reels. The hose attachments are nice and easy to use and feel solid in your hands. I love the flick of a lever to shut water flow and no leakages. The covers for the hose reels are a plus and well worth getting. All in all Hoselnks products are well made and a far better alternative to other inferior products on the market!!....”
Hoselink 5 star review on 3rd January 2025
Helpful Report
Posted 8 months ago
F Smith
Verified Buyer
“After readying all the hype of how good Hoselink was I ordered one. Very disappointed, leaked like a sieve from the cover, so much for Australian made, No quality control. Still waiting for a replacement and have to spend my trying to send the dud one back.”
Helpful Report
Posted 8 months ago
I am sorry to hear you had this experience Frank! All of our hose reels have been rigorously tested so it is disappointing this has happened! I am pleased to hear a replacement has been sent, I hope you receive this soon and can get it all set up for watering as soon as possible. Kind Regards, The Hoselink Team
Posted 8 months ago
S Riggs
Verified Buyer
“My new Hoselink 30 metre Evolve hose is great it can reach the whole yard front,back and side.And it works great.”
Helpful Report
Posted 8 months ago
R Morton
Verified Buyer
“Sick of the emails after the purchase”
Helpful Report
Posted 8 months ago
Good morning Ray, We apologise that you are unhappy with the number of emails you are receiving from us. Please contact our team via hello@hoselink.com.au confirming the email address linked to your account and we can unsubscribe you from receiving any further emails. Kind regards The Customer Service Team
Posted 8 months ago
J Humphrys
Verified Buyer
“The ability to talk to a real person, quick delivery of product and quality equipment.”
Helpful Report
Posted 8 months ago
A Stockman
Verified Buyer
“I recently purchased 3 hose reels. I have the floowing comments: -the masonary anchors that came with the reels were poor quality. I had to purchase decent Ramset anchors and remount the reels. The stainless steel screws supplied were fine and I reused these. -I did not realise I could not connect my existing sprinklers without purchasing additional fittings. This was not a big problem other than the inconvenince of making an additional order and waiting for delivery before I could use my new hoses. I purchased plenty of fittings plus a Hoselink patten sprinkler which I am very happy with. -My biggest problem is that I mounted one of the reels on the lright hand side of my house. The hose inlet on the reel protrudes past the front of the house and I assumed I would be able to pull the hose out at an angle and to the left across my front lawn. However I did not relise that this was putting pressure on the occilating retrieval mechanism and it appears that after pulling the hose out just once I have damaged the mechanism. The retrieval system no longer moved from side to side properly and the hose tends to bunch up. This is disappointing as I think the only solution will be to replace the hose reel and ensure in future the hose is only pulled out directly in line with the reel. This will be an expencive mistake, which I take responsibility for, however a warning in the instruction manual may have avoided this problem. Cheers, Anthony”
Helpful Report
Posted 8 months ago
Hi Anthony, Thank you for your detailed feedback! We’re glad to hear you’re happy with the Hoselink pattern sprinkler, but we’re sorry to learn about the issues you faced with the hose reels. We appreciate your input regarding the masonry anchors and the hose connection fittings — we always aim to make our products as user-friendly as possible, and your comments will help us improve. Regarding the retrieval mechanism, we understand how frustrating this can be. This sounds like something which can be fixed at home so please get in touch with us at hello@hoselink.com.au or 1300 900 617. Kind regards, The Hoselink Team
Posted 8 months ago
Hoselink is rated 4.7 based on 1,424 reviews
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