Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.21

4.2 Rating 1,064 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Stayed in Abby Court Whitby. Firstly.. the apartment was lovely, clean and had everything we wanted. Had to take out Damage Protection which is fine, be aware its either an extra £25 or £10 if you pay £250 on your credit card, which takes 2 weeks to get £240 refunded if all OK. When we arrived a car permit hadn't been left, I contacted 01287 658171 who said they would be in touch through Airbnb.... they weren't and we had to park 10/15 minutes walk away in the rain. Found pass in key safe as we left, communication would have been good. Apartment was up 3 flights of stairs which was OK, but at night the stairs had NO lights. At 3.15am we had to evacuate due to Fire Alarm going off so these Stairs were a danger. There is no process on where the muster point is in this emergency. I called one of the "emergency" numbers in the entrance, but they were no use. In the end the Fire Bridgade came, checked building, stopped alarm and we got back in at 4.15am. You need more instruction on what to do in this situation, we were not happy. Place its self lovely, service not so good once we arrived.”

Helpful Report

Posted 1 year ago

“Self service check in made very easy, quality of accommodation excellent”

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Posted 1 year ago

“Excellent communication, all promises kept, we loved our stay . Pippin our pooch felt very welcome too.”

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Posted 1 year ago

“Cleaning poor”

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Posted 1 year ago

“Lovely apartment with lovely bathroom and lots of space. Clean sheets and towels and great provision of amenities”

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Posted 1 year ago

“The Townhouse Whitby-my review on Booking.com If you are in this property now I feel sorry for you, front ensuite floor grimy, bathroom overflows-informed Host & Stay immediately with no response so I rang them about the kitchen bin/cupboard smelt of sick and was told it had been bleached then told I could go in the cupboard and throw it away-I did not want to touch it, toaster does not work and other things broken. pairs of pants and socks in the drawers (not ours)-Host & stay do not care-they have your money! The £10 admin fee to take your money is a scam I have complained as all of this has made our stay here ruined they will not return my damage money until up to 14 days when it was clearly cleaned yesterday! Ive seen other complaints and a fob off replies from Host & stay saying sorry. If this is your property get rid of Host & Stay! They are running it into the ground and could not care less about you or the people staying there.”

Helpful Report

Posted 1 year ago

“The house was beautiful absolutely spotless everything was of a very good quality, We only stayed three nights but enjoyed it very much. The house is on three floors so lots of stairs if you have mobility issues. I had recently had a new hip replacement but managed the first flight as there was a sturdy rail to hold on to. Each of the three beautiful bedrooms had an en-suite the two on first floor were small but lovely big shower cubicles the one on second floor had a bath. The Hugh kitchen was amazing an island a big table cupboards dishwasher washing machine dryer etc etc we didn’t use them as only short visit but it had everything you could think off. The house was very central which was lovely as you could walk to most of the places of interest, like Barter Books, Alnwick Castle, the Playhouse a variety of restaurants etc. etc. I would not hesitate to recommend this lovely house to anyone and hope to stay again in the near future.”

Helpful Report

Posted 1 year ago

“We stayed at no 3 Sandside Whitby. The cottage was beautiful and the views amazing. There was a welcome pack of essentials and a lovely cake/biscuits. Before travelling we had to change the dates this was done immediately at no extra charge and throughout we were kept up to date and any queries answered quickly. There was lots of info to make check in, our stay and departure easy to manage. Would definitely book again with host and stay.”

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Posted 1 year ago

“Property spotlessly clean in a great location. Great communication throughout. Definitely recommend”

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Posted 1 year ago

“Property was clean and cosy. All the communications were great. Wonderful characterful property. Can't fault a thing.”

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Posted 1 year ago

“House was spotless and extremely comfortable”

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Posted 1 year ago

“Excellent communication from beginning to end. Will definitely use Host &Stay again……. Great job !”

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Posted 1 year ago

“A Cottage in Staveley-in-Cartmel, During our entire stay, we couldn’t connect to the Wi-Fi and had to rely on hot spotting each other for work and university meetings. The smart TV found no signal, but we managed to get one working on the last night. Also, the remote location made it difficult for even Uber to pick us up so we missed a lot of prebooked activities. Given these issues, I’m not sure I can leave a completely positive review but it was a good place to sleep for the short days we stayed for”

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Posted 1 year ago

“Was ideal for my trip. I enjoyed my time there. Has everything you need to rest, cook, etc. Peaceful quiet street, support replies really fast and are helpful. Would recommend”

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Posted 1 year ago

“The location was great at Fenwick street in Liverpool. The place was very tidy and the beds were comfy. Check-in very straightforward and Charlie was very helpful and clear when communicating. Overall the place very was pleasant to stay in and great value. I would highly recommend it to anyone.”

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Posted 1 year ago

“Nice apartment, spartan but adequate, although it was good to be so near the shops so that we could buy a tin opener. (We left it for future clients) Key safe instructions did not match the model. Think guest info needs updating as does fire extinguisher which we think if probably illegal. Enjoyed having time to watch Wimbledon on the super sized telly. Impressed by how much was fitted into a small space and thoroughly enjoyed our stay. Thank you”

Helpful Report

Posted 1 year ago

“The room was great and exactly what I needed for a working trip. The WiFi was good and the kitchenette was stocked with tea and coffee and loads of space for cooking. Room was clean and plenty of towels provided, will definitely be staying again!”

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Posted 1 year ago

“Was an ejoyable stay at coach house. House was clean & comfortable & all rooms were spacious. Only suggestion would be more essential products in house like soap, bin bags, oven glove.”

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Posted 1 year ago

“We had a wonderful stay at Castle View. The house is comfortable, clean and in a great location. Will definitely book again.”

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Posted 1 year ago

“Peaceful, neat & cosy place for family holidays.”

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Posted 1 year ago

Host & Stay is rated 4.2 based on 1,064 reviews