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Host & Stay Reviews

4.2 Rating 1,042 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,042 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Beautiful place, well equipped and clean. Close to restaurants and bars in Whitby. Mattress felt a little cheap but apart from that I would highly recommend this place to stay
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Posted 10 months ago
Whitby is a lovely friendly place, our accommodation was very central for all our needs, however inside the property would benefit with a fresh coat of paint all over. As for cleanliness there was no products to clean bathroom and kitchen. The in house Alexa did not work. Unfortunately a dust and hoover was not applied before arrival and would have improved our stay.Small requirements was missing eg, salt and pepper sugar was low. Hope you can find this comments useful for future stays.
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Posted 10 months ago
The apartment in Alnwick was a real home from home, clearly loved by the owners it was clean, well presented and full of lovely touches. It was in a great central location (very handy for shops, pubs and restaurants)and had a breathtaking view of the castle from the bedroom. We would definitely stay here again.
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Posted 10 months ago
Beautiful house and the most comfortable beds. Great location, just a short walk to the harbour. We would definitely stay again
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Posted 10 months ago
The location of the apartment is perfect and the the apartment was more than big enough for 3 of us we had really good weekend and the apartment made life easy we could cook food and enjoy watching the euros with a few pre drinks cannot thank you enough
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Posted 10 months ago
Very nice apartment would suit two couples or a family of 4 ,everything you could have wanted or needed was available ,very nice indeed
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Posted 10 months ago
We stayed at Seal Watch in Whitby, the apartment was perfect. Clean and tidy. Equipped with everything you need for a comfortable stay. When I messaged Host & Stay with minor queries, Charlie was really prompt with replying and offering a solution if needed. We will happily use Host and Stay again... 5⭐️
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Posted 10 months ago
Excellent hosts dealt with all of my enquiries promptly. The apartment clean and well maintained everything you would need home from home. The hamper was a lovely touch!
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Posted 10 months ago
Wonderful cottage. Very clean. Good communication from host and stay. Would happily stay if in the area9
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Posted 10 months ago
My review from booking.com: Don't come here. You're better off staying at the travelodge which is right next door but is 1/3rd of the price and actually habitable. I arrived too late in the day to find something available that evening. I left the next morning and cut my stay short after having one of the worst experiences staying in a property - and I travel a fair amount. Key highlights: 1. The property is literally a building site with scaffolding all over 2. The patio was bolted shut, scaffolding blocking the view and there is no furniture. I have pictures which show the comparison vs. the listing essentially showing that this is a bait and switch. The windows were dirty, patio floor not cleaned so the view from the room is filth and scaffolding. 3. There is no window which means no fresh air circulation. On top of which the place stinks and there's no way to air it out. 4. Toilet seat was broken, literally ripped off its hinges and therefore very uncomfortable to use. Toilet roll had 2 uses left and no spares. 5. No running hot water 6. The sofa was dirty, so were the sheets, there was dust everywhere inside and small hairs in the bathroom. Actually disgusting. 7. The bed was uncomfortable and sunken in The property is up 6 flights of stairs, no lifts. Check-in requires going to a newsagents with limited opening hours so be prepared to drag your suitcase back and forth and up the flight as there's no adjacent parking. I suspect this is not made clear on the listing intentionally to draw you in. There are a whole list of other things such as the general state of the appliances, but honestly even before we get to that the place is pretty much uninhabitable. To further matters, the property owner Host & Stay and booking.com were useless at dealing with this in real time and I was left to myself to figure out alternative accommodation for the next day, ruining half the weekend I had planned. The property is in a state of disrepair, looks nothing like the listing. Patio is inaccessible, there is no other window or ventilation in a very small space. Scaffolding and works all over. Dust everywhere, hairs in the bathroom. It's uninhabitable. I had to leave this place early and I've had to spend a lot of time chasing chase for any sort of satisfactory response from the property or booking.com.. Update: I was offered an insultingly low amount after I spent a cumulative 5+ hours on the phone and several more on messages to both booking.com and the property. The offer didn't even make a dent in the cost of the alternative accommodation I had to sort let alone try to actually compensate me. I continue to assess my options in terms of contacting my credit card company to get any kind of result. Probably not worth escalating this to legal action but maybe an ombudsman exists? All I received as a response is infuriating AI-generated template response from the property in response to the review apologizing and admitting everything yet not offering anything real by way of returning the money. This is literally all they will send to you as communication while not actually responding to anything.
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Posted 10 months ago
Honestly the nicest place I’ve ever stayed and the beds and super comfy the train station isn’t that far away and there’s so many pubs nearby
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Posted 10 months ago
Great service and great apartment. Check in and out was easy and the staff where lovely, pleasant and very helpful! Will definitely be back
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Posted 10 months ago
Beautiful building with gorgeous facilities. Apartment has amazing features and all the amenities you would need! Very clean and well kept. Hosts are great and very communicative! Lovely area would 100% visit again!
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Posted 10 months ago
Brilliant location in Liverpool city centre (Arguile Street) , exceptionally clean & spacious apartment with comfy beds & all mod cons. Great communication from the team pre & post check in. We will book this again for sure.
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Posted 10 months ago
Stayed at merchants quarters Scarborough location fantastic in first class order. Real shame was the lack of comfortable chairs. For 4 adults there was only a 2 seater settee. The top of the skirting boards were really dusty throughout and the front room with the double bed needs a really good hoovering underneath, sorry but disgusting. Such a shame because it is such a lovely apartment. Would go back and would recommend to others.
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Posted 10 months ago
We stayed at the Beach House in Marske. It was in a quiet location and near to the beach - ideal for our needs. Everything was as described by Host and Stay. We are already planning our next trip. Charlie from host and stay kept us informed from booking to leaving and quickly responded to questions we raised.
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Posted 10 months ago
My stay at Host & Stay was excellent. Reception was lovely very friendly. Lovely apartment, spotless throughout. All amenities are there for your use ie…. Towels, Microwave, kettle, cutlery ect… Very comfortable bed. Double glazed windows excellent once shut you couldn’t hear anything outside as your in the centre of everything brilliant location. Would definitely recommend 😊 And I’m definitely going to be booking with them again.
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Posted 10 months ago
We stayed in Jackson's cottage, Whitby. It was great. It's a very quirky, spacious 4 storey 3 bedroom house in the heart of the town, but tucked away at the same time.. the house contains everything you could ever need and more.. lots of puzzles, books and games if you want an evening in. . I can not praise it enough.. will definitely return. . Charlie was so very helpful and clear in any instructions or advice we needed.
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Posted 10 months ago
The flat was so spacious and gorgeous! Almost everything was provided :) Highly recommend it and will be going again
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Posted 10 months ago
We stayed at Abbey hus in whitby recently. The correspondence regarding our stay was great. On arrival we found the communal entrance very gruby. Our living area was clean and tidy but the carpet in the entrance/bedroom were heavily stained and dirty with black hair everywhere. The tiles in the bathroom had mould on them which could have been washed off with a good clean. The kitchen was lovely but had very little equipment ie no peeler, grater 2 cups ect. The place was very central which was great. Overall we enjoyed our stay but could have been improved if the place has had a deep clean prior to our arrival.
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Posted 10 months ago
Host & Stay is rated 4.2 based on 1,042 reviews