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Host & Stay Reviews

4.2 Rating 1,058 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,058 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Host & Stay were great. The app they forwarded about the property and local area was so useful. Check-in and exit went so smoothly. Definitely recommend them and will be using again!
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Posted 1 year ago
Stayed in the riverside house in masham on silver street for the beer festival. Excellent location and great amenities. Quick responses from the hosts.
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Posted 1 year ago
We stayed at Marine Parade Sandsend for three nights. We were delighted with the flat which was spacious ,had wonderful views from the lounge and bedroom and the location was excellent. We will return .
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Posted 1 year ago
The spacious accommodation was clean and attractive if a little hard to find. A sign on high street wold have helped.We appreciated the little gated park with nearby doggy bin where we could exercise the dogs before we went out for the day.Dogs not allowed on Sandsend beach,Runswick bay is nearest beach for dogs. WE celebrated our Diamond wedding at the Study Pub in the village where they made us very welcome food was good. I would have awarded 5 stars but because of the following: 7 mugs and side plates for 8 people only 2 tea towels ,only 2 dishwasher tabs, no clothes pegs and a single size sheet on a double bed in the en-suite bedroom also not enough bath towels. I have to point out that one of the dining chairs it very unsafe and the kitchen door is difficult to close because of fallen hinges. Apart from this we loved the house and would come again. Our son stayed here last January and recommended it to us and I will similarly do the same to friends. We felt relaxed and at home just right for a family holiday.Many thanks for the chance of feed back. Joan Hayes
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Posted 1 year ago
accommodation was excellent as advertised, good value, very clean, smart, upto date everything we needed. ideal location for shops etc. will use again.
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Posted 1 year ago
Nice apartment had everything we needed and well priced. Great location.
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Posted 1 year ago
Beautiful spacious cottage amazing view by the river. 5 min walk into town. Will definitely be back and would very highly recommend. Had a wonderful weekend ❤️
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Posted 1 year ago
Fantastic cottage and in easy reach of the local area!
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Posted 1 year ago
Lovely 2 bedroom house overlooking a small lake. Great location for Beadnell centre and harbour & beach. A good base for exploring more of the Northumberland coast. Was great for 2 adults (2 bedrooms) or a family of 4 . 1 Double and 1 twin room. I was there just for 2 nights end of July, a really relaxing break. Really easy to book.
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Posted 1 year ago
Great Airbnb Hosts….. everything was easy from booking to check in and check out super simple…. Great hosts with great communication A+
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Posted 1 year ago
We had a most relaxing break in the penthouse Whitby the apartment is located close amenities and the sea front the apartment as everything you could possibly need very comfortable and view of the abbey and marina the bed is a super king size and I had the most excellent nights sleep, I really recommend this apartment we will definitely be going back , thanks Charlie it’s been memorable much appreciated Kevin.
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Posted 1 year ago
Good Central location for Whitby. Lovely apartment - very high standard overall . Very clean . Bed very comfy . No issues with noise although didn’t have the windows open . Used the little veranda a bit to sit out . View not great but could see harbour in the distance One small point of issue not dealt with . Overall happy to recommend .
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Posted 1 year ago
We booked a weekend away at Rockpool, a Host & Stay property in Scarborough through Vrbo. We arrived after a 3-hour drive, to find that it had not been cleaned, bedding not changed, bins not emptied etc. After several attempts we managed to get through on the contact number which was answered by a messaging service. We were initially told by the person who answered, who had very poor English, that this was not possible so we had to send photos. They then said that they would send a cleaner (it was after 8pm om a Friday night). We explained that we hadn’t eaten, couldn’t unpack etc. After an hour on the phone, they told us that we would be relocated to a different property on the other side of town. We accepted this, fetched the car, reloaded it and drove to the new property which was fine. At no point did anyone say that this was for just the one night. We eventually got to eat at nearly midnight. Next morning as we preparing to get on with our holiday, we received a phone call to say that we had to move back to the original property. We explained we had made plans to meet a friend and this wouldn’t be possible. We then received a text saying that if we didn’t leave, we would be treated as trespassers. We repacked the car and returned to Rockpool. At this point we raised a complaint through Vrbo. We then received an invoice for the night at the new property which we ignored assuming it was just automatically raised and would be cancelled. They then tried to collect payment from the bank, who fortunately declined it. We tried to make the best of our weekend and forget the ordeal we had. However, we then received an email saying that because Host & Stay had not been able to collect payment, unless we paid by return that they would start legal proceedings! At no point has Host and Stay apologised, we have been treated appallingly and Host & Stay have not responded to our complaint either to Vrbo or directly to us. They claim to have a “passion for being the best”. Every contact we have had with them has been the absolute worst, they may work hard for their property owners but have no customer service support for paying clients when things go wrong. What an awful company.
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Posted 1 year ago
The location of the apartment was brilliant! Cosy little apartment and check in was very straightforward. The cleanliness of the apartment was not up to standards. I.e mould in shower, hairs on windowsills and the yard was very dirty. We stayed in the summer so would expect it to be a bit more presentable for people to enjoy the outside area. There was no coffee, tea, sugar or milk provided. The listing stated it had a washer and dryer which it did not have. This is not a complaint but some feedback for the future. We weren’t that bothered but i would assume other guests would complain about these findings. I did like that they left a variaty of games and complementary water, crisps and cakes.
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Posted 1 year ago
Stayed in Abby Court Whitby. Firstly.. the apartment was lovely, clean and had everything we wanted. Had to take out Damage Protection which is fine, be aware its either an extra £25 or £10 if you pay £250 on your credit card, which takes 2 weeks to get £240 refunded if all OK. When we arrived a car permit hadn't been left, I contacted 01287 658171 who said they would be in touch through Airbnb.... they weren't and we had to park 10/15 minutes walk away in the rain. Found pass in key safe as we left, communication would have been good. Apartment was up 3 flights of stairs which was OK, but at night the stairs had NO lights. At 3.15am we had to evacuate due to Fire Alarm going off so these Stairs were a danger. There is no process on where the muster point is in this emergency. I called one of the "emergency" numbers in the entrance, but they were no use. In the end the Fire Bridgade came, checked building, stopped alarm and we got back in at 4.15am. You need more instruction on what to do in this situation, we were not happy. Place its self lovely, service not so good once we arrived.
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Posted 1 year ago
Self service check in made very easy, quality of accommodation excellent
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Posted 1 year ago
Excellent communication, all promises kept, we loved our stay . Pippin our pooch felt very welcome too.
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Posted 1 year ago
Cleaning poor
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Posted 1 year ago
Lovely apartment with lovely bathroom and lots of space. Clean sheets and towels and great provision of amenities
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Posted 1 year ago
The Townhouse Whitby-my review on Booking.com If you are in this property now I feel sorry for you, front ensuite floor grimy, bathroom overflows-informed Host & Stay immediately with no response so I rang them about the kitchen bin/cupboard smelt of sick and was told it had been bleached then told I could go in the cupboard and throw it away-I did not want to touch it, toaster does not work and other things broken. pairs of pants and socks in the drawers (not ours)-Host & stay do not care-they have your money! The £10 admin fee to take your money is a scam I have complained as all of this has made our stay here ruined they will not return my damage money until up to 14 days when it was clearly cleaned yesterday! Ive seen other complaints and a fob off replies from Host & stay saying sorry. If this is your property get rid of Host & Stay! They are running it into the ground and could not care less about you or the people staying there.
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Posted 1 year ago
Host & Stay is rated 4.2 based on 1,058 reviews