Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.21

4.2 Rating 1,064 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hidden small print in regards to an admin fee being charged for the 'damage deposit', which does NOT correlate with the 'important information' which states the damage deposit will be reimbursed IN FULL if no damage occurs. Check-in details would not be provided despite this disparity in the terms and conditions (of which I provided screenshots), so you're FORCED to pay an additional fee for the mandatory 'damage deposit' that, interestingly, the actual property owner knew nothing AT ALL about! A sneaky way to make charge additional mandatory fees. Book through another agent, or better still, book with the property directly.”

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Posted 1 year ago

“No genuine customer service or communication. We had a massive problem with Castle View in Scarborough but they didn't even respond through Airbnb. My next stop is the credit card company and/or the small claims court. Avoid Host and Stay at all costs in case you have a problem”

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Posted 1 year ago

“Stayed here with family. Nice place and nice location. Needs bit of updating to make this bit more desirable”

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Posted 1 year ago

“Very nice cottage clean tidy and very comfy. close to Alnwick for shopping and the beach at Bulmer for dog walking.”

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Posted 1 year ago

“Lovely house with great amenities, located in a beautiful village. Unfortunately the experience was somewhat let down by wifi going down on the second night and it was not sorted before we departed after a week stay. It was 4g wifi that ran out of credit which it seemed like we were expected to pay to top up. Contact made with host and stay 3x who have called back once but sorted nothing out. Very disappointed by the lack of contact and lack of resolution. Wifi is not everything but when there's no live tv and everything on there needs wifi and there's a restless toddler, it is difficult to keep her occupied after a day of hiking or when it's raining outside.”

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Posted 1 year ago

“Well communication”

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Posted 1 year ago

“The house was very nice indeed. Very well presented. Overall a great home to stay in!”

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Posted 1 year ago

“lovely flat, done to a high spec... staff really helpful when we were unsure about louvre doors and keys safe 😀 totally recommend.”

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Posted 1 year ago

“Perfect stay”

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Posted 1 year ago

“Great accommodation, well appointed and plenty of space”

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Posted 1 year ago

“Very happy to say that beautiful room has been got us and the furnisher the old collection and pictures books wonderful collection feel like we are at own house best view of seaside and all we need at home that all avaible over there thank for making our vacation best thank you”

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Posted 1 year ago

“Lovely apartment. Nice to have fully equipped kitchen and an enormous bed! Lots of messages and instructions from Host & Stay which made arrival and departure easy.”

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Posted 1 year ago

“A gorgeous cottage in a lovely location. Nice & clean & had everything needed for a short break. Great for our dogs too. Would definitely return.”

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Posted 1 year ago

“We had a great time at Beckside. The house is furnished to a very high standard. The house is also very close to everything in Pickering.”

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Posted 1 year ago

“Excellent host. Apartment has everything we needed in a perfect location”

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Posted 1 year ago

“Liverpool has been one of my best holidays and everything started with the flat: friendly, clean, large, very close to the main interest points. The flat is quiet in a stunning residential area. I could not recommend it more and I am looking forwards to going back to Liverpool. I will rent the same flat. Try it and then you’ll understand what I mean.”

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Posted 1 year ago

“Nice and cozy place and it’s proximity to the beach.”

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Posted 1 year ago

“The cottage is in a prime location and the owners have carefully thought about what guests might want to see whilst staying in Whitby. Lots of great information. The cottage itself was clean and cosy. Great for couples or family with older children.”

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Posted 1 year ago

“Terrible Experience - Avoid at All Costs! My recent experience with Host and Stay Management has been nothing short of a nightmare. My partner and I booked a property for June 10th (Reservation No. 67358), and it was an absolute disaster from start to finish. First, we were given the wrong keys TWICE, leaving us stranded outside the property for over three hours. Despite numerous calls and even sending photos of the keys and door, we received ZERO help and had to find alternative accommodations at our own expense. To make matters worse, the refund process was a joke. After over 30 calls and countless emails over two months, we managed to get a partial refund, but it was nowhere near what was promised. We’re still owed £56, and trying to get this resolved has been a complete waste of time. Their complaints manager, Bethany, has been impossible to reach, with endless excuses about her being in meetings or away from the office. This company clearly has no regard for its customers. If you value your time, money, and sanity, I strongly advise against using Host and Stay Management. They failed to provide basic service, and their customer support is utterly useless. Save yourself the hassle and book elsewhere!”

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Posted 1 year ago

“This company is 100% a scam, they took money from myself and many people I know. Be wary that anyone that writes otherwise is likely associated with the company in some way . I am not able to withdraw anything... Now, the site appears to be down completely, thanks to COVSECLTD*COM who helped me recover my losses.”

Helpful Report

Posted 1 year ago

Host & Stay is rated 4.2 based on 1,064 reviews