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Host & Stay Reviews

4.2 Rating 1,042 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,042 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
Great Location, Spacious House, but Major Issues with WiFi and Hot Water We recently stayed at Hampton House and were impressed with the location and the spaciousness of the house. It’s a great spot for a large group, with plenty of room for everyone to be comfortable. The place was clean and well-maintained, which we appreciated. However, our experience was marred by a few significant issues. The WiFi was not working at all during our entire stay, despite bringing it up with customer service every day. Unfortunately, it never got resolved, which was very frustrating and added unnecessary stress to what was supposed to be a relaxing holiday. Additionally, the bathrooms on the top floor had no access to hot water. This meant our entire group had to use a single bathroom, leading to long waits and inconvenience. We also reported this to customer service, but received no response. The most concerning issue, however, was that we were locked out of the house for four hours because the lock wasn’t working. We had young children with us, and waiting outside for that long was incredibly frustrating. After repeatedly calling customer service, we were told the pin should be working, but no one was sent out to help. We eventually had to climb through a window to get inside something we should never have had to do. While the house itself has potential and the location is fantastic, these issues with basic amenities really detracted from our stay. For the price we paid, we expected a much smoother experience. Hopefully, these problems can be addressed for future guests.
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Posted 8 months ago
The view from the apartment
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Posted 8 months ago
When we reached there, we had to wait for a while and as the second door wasn’t working so my brother in law had to go through the window to open the door which causes a security issue as anyone could’ve came in that would’ve been unsafe for the kids present there. The Wi-Fi wasn’t working the whole time even though the team member claimed there was a box to connect, there wasn’t and the Wi-Fi sign they had didn’t even show. And communication was poor throughout the trip as there were delays of him responding and when he did or someone else did, they weren’t much help. Especially with young kids present on the trip, there were more issues such as the two showers upstairs didn’t work so everyone had to use one bathroom which was a inconvenience as with 12 of us, this took a lot of time. Despite informing Charlie and his team, they didn’t provide much help. The parking was an issue as well as there was hardly any space to park and we had to park in a tight space near the house.
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Posted 8 months ago
The apartment is very clean , good location and surroundings nice restaurant
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Posted 8 months ago
If you are considering staying in a travel lodge or holiday inn I would definitely recommend spending that bit extra and stay here. Really lovely home with your own space. Only minutes away from the city with a pub and take away right on your doorstep as well. House was lovely and clean TV had all apps on netflix, amazon prime you could really make yourself at home. We really enjoyed our time and we will definitely be returning in the future. Thank you!
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Posted 8 months ago
This place was perfect for me and my two children. Close to the city centre and Although very close to the nightclub , it didn’t stop us being able to have a good comfortable sleep. They loved it and so did I. It had everything we needed here and we will definitely be back.
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Posted 8 months ago
Well located and clean accommodation. Very well equipped. Accommodation on three floors with two double beds and bunk beds [three bedrooms] so very comfortable to sleep six. Parking space included with additional on street [free] spaces just a short walk away. We would use this company again!
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Posted 8 months ago
Good value for money. The accommodation was very clean and had all the basics you need. A supermarket just round the corner. This property met our needs for a short break away. Fairly close to most of the amenities. Located in a very quiet area.
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Posted 8 months ago
Old stone cottage is a great location close to the centre, a great cottage definitely home from home everything you needed down to the games for kids,kids loved the park to feed the squirrels,would highly recommend hop on hop off bus for sightseeing seeing taking you to the Abbey, would certainly recommend a stay in the Old Stone cottage
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Posted 8 months ago
Just arrived home after 4 nights at the Whitby Pearl. Lovely accommodation if you don’t mind climbing 4 flights of stairs. View from the bedroom were amazing and worth the climb. Just the right size for Grandparents and an almost 3 year old grandson, would be quite tight for 4 adults. Quiet with good Wi-Fi and easy walking distance to beach and on to the harbour. In need of a lick of paint here and there but loved the sea theme and furniture. Charlie very helpful and responded to our queries very promptly. Would love to come again. Would recommend to friends and family. Thank you
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Posted 8 months ago
Just had 4 nights in Welton View in Whitby. Highly recommend. Ideal location, clean, modern everything you need, coffee maker,washing machine, dishwasher etc etc. 2 beds/bathrooms. Downstairs toilet. Normally book hotels/b&b but this week has changed our view. Why book one room when you can have the whole house. Definitely use Host and Stay again.
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Posted 8 months ago
Beautiful stay in Osmotherley cottage was perfect
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Posted 8 months ago
Absolutely loved are stay beautiful apartment so clean & fresh perfect location with a sea view Charlie was brilliant we have just left today and already miss this place so we have booked again for October ! Perfect location Restraunt’s ice cream beach shops Whitby abbey was not far easy to walk and drive to all places the car park voucher was brilliant we loved they tea coffee milk was left hair dryer was brilliant as I forgot mine just perfect couldn’t fault it ! X
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Posted 8 months ago
Washing Machine leaked out through the light fitting onto the bed below. Had to phone twice to get it sorted was told someone would phone me back, they didn’t. One of our party had to hold a bucket to catch the waterfall. In the end we moved the very heavy four poster bed. Upstairs was lovely but downstairs stunk damp and in some places stunk like sewage. The garden was a mess and outside table hadn’t been wiped down in forever. I understand these things happen but ‘Host & Stay’ response was very poor.
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Posted 8 months ago
It's a lovely apartment to stay in. The views were amazing. We barely knew other people were staying in the same complex. Charlie was brilliant at answering any questions we had. The apartment was so clean and fresh! Would 100% recommend staying here. For the price we felt we hit the jackpot.
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Posted 8 months ago
Charming house in the beautiful quaint location of Middleton One Row, with the river and pub within touching distance. The house was immaculate and beautifully decorated & furnished. Yorkshire tea, coffee and sugar was provided which was very much needed after a 6 hour journey. We were up visiting family in nearby Darlington so the location was perfect, we will definitely be using this house again!
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Posted 8 months ago
Close enough to walk into town. Lovely Panett Park nearby (although not for dogs but great for the kids). Apartment seemed very nice on the surface but we soon encountered a few problems, dirty duvet with stain of body fluids given to us to use which was the worst thing and a definite no no when hosting guests to pay and stay at your apartment. There was a few other issues which we reported. Owner could only apologise but definitely wouldn’t stay there again at this particular apartment. Didn’t think much of the maintenance team.
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Posted 8 months ago
Every single detail had been thought of (even things we didn't know we might need!) and the place felt like home in seconds. We were greeted on arrival and received the most generous and inviting welcome pack of tea, coffee, local bakery cakes, locally pressed juice, milk,popcorn AND dog treats and a doggy blanket for the stay!! The photos on the website do not do the place justice, especially the ensuite bedroom, and the hot tub was heaven (and cleaned and checked daily.) We even had a bonus paddock space that acted as a secure dog field next to us which was perfect for Stanley our lurcher who cannot come off the lead. The whole stay was just perfect and it really was a battle each day deciding whether to go and explore the surrounding beauty spots (Whitby/ Saltburn - by-the - Sea/ Runswick Bay and Staithes,to name a few!) or simply cosy up with a book and enjoy the peace and tranquility of The Byre. Perfect location for trips out, as mentioned, and an all-round well considered, thoughtful and generally lovely accommodation ( all with local and eco friendly products, which we loved too!) All information leading up to the stay was spot on and Charlie responded quickly to personal requests, such as turning the twin into a double. Thanks for everything. We did not want to leave. We hope to be back!
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Posted 8 months ago
We had an excellent & comfortable stay at the Great Habton Cottage. It was a wonderful base for our family to explore the surrounding area.
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Posted 8 months ago
Piace is wonderful, clean and quiet, easy to find and a very good spot to stay while visiting surroundings. Everything was just perfect.
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Posted 8 months ago
Host & Stay is rated 4.2 based on 1,042 reviews