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Host & Stay Reviews

4.2 Rating 1,041 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,041 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
Host & Stay 1 star review on 13th April 2025
Anonymous
Host & Stay 1 star review on 13th April 2025
Anonymous
16
Anonymous
Anonymous  // 01/01/2019
Very nice cottage clean tidy and very comfy. close to Alnwick for shopping and the beach at Bulmer for dog walking.
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Posted 8 months ago
Lovely house with great amenities, located in a beautiful village. Unfortunately the experience was somewhat let down by wifi going down on the second night and it was not sorted before we departed after a week stay. It was 4g wifi that ran out of credit which it seemed like we were expected to pay to top up. Contact made with host and stay 3x who have called back once but sorted nothing out. Very disappointed by the lack of contact and lack of resolution. Wifi is not everything but when there's no live tv and everything on there needs wifi and there's a restless toddler, it is difficult to keep her occupied after a day of hiking or when it's raining outside.
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Posted 8 months ago
Well communication
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Posted 8 months ago
The house was very nice indeed. Very well presented. Overall a great home to stay in!
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Posted 8 months ago
lovely flat, done to a high spec... staff really helpful when we were unsure about louvre doors and keys safe 😀 totally recommend.
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Posted 8 months ago
Perfect stay
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Posted 8 months ago
Great accommodation, well appointed and plenty of space
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Posted 8 months ago
Very happy to say that beautiful room has been got us and the furnisher the old collection and pictures books wonderful collection feel like we are at own house best view of seaside and all we need at home that all avaible over there thank for making our vacation best thank you
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Posted 8 months ago
Lovely apartment. Nice to have fully equipped kitchen and an enormous bed! Lots of messages and instructions from Host & Stay which made arrival and departure easy.
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Posted 8 months ago
A gorgeous cottage in a lovely location. Nice & clean & had everything needed for a short break. Great for our dogs too. Would definitely return.
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Posted 8 months ago
We had a great time at Beckside. The house is furnished to a very high standard. The house is also very close to everything in Pickering.
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Posted 8 months ago
Excellent host. Apartment has everything we needed in a perfect location
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Posted 8 months ago
Liverpool has been one of my best holidays and everything started with the flat: friendly, clean, large, very close to the main interest points. The flat is quiet in a stunning residential area. I could not recommend it more and I am looking forwards to going back to Liverpool. I will rent the same flat. Try it and then you’ll understand what I mean.
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Posted 8 months ago
Nice and cozy place and it’s proximity to the beach.
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Posted 8 months ago
The cottage is in a prime location and the owners have carefully thought about what guests might want to see whilst staying in Whitby. Lots of great information. The cottage itself was clean and cosy. Great for couples or family with older children.
Helpful Report
Posted 8 months ago
Terrible Experience - Avoid at All Costs! My recent experience with Host and Stay Management has been nothing short of a nightmare. My partner and I booked a property for June 10th (Reservation No. 67358), and it was an absolute disaster from start to finish. First, we were given the wrong keys TWICE, leaving us stranded outside the property for over three hours. Despite numerous calls and even sending photos of the keys and door, we received ZERO help and had to find alternative accommodations at our own expense. To make matters worse, the refund process was a joke. After over 30 calls and countless emails over two months, we managed to get a partial refund, but it was nowhere near what was promised. We’re still owed £56, and trying to get this resolved has been a complete waste of time. Their complaints manager, Bethany, has been impossible to reach, with endless excuses about her being in meetings or away from the office. This company clearly has no regard for its customers. If you value your time, money, and sanity, I strongly advise against using Host and Stay Management. They failed to provide basic service, and their customer support is utterly useless. Save yourself the hassle and book elsewhere!
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Posted 8 months ago
This company is 100% a scam, they took money from myself and many people I know. Be wary that anyone that writes otherwise is likely associated with the company in some way . I am not able to withdraw anything... Now, the site appears to be down completely, thanks to COVSECLTD*COM who helped me recover my losses.
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Posted 8 months ago
Location fantastic, really lovely house, beds extremely comfortable all mod cons, it was literally like being at home but near the sea ❀
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Posted 8 months ago
We stayed at Farthings in Whitby, it was beautiful! So lovely and clean, beds amazingly comfy. Tea/coffee/sugar was provided, along with dishwasher tablets and shower gel/shampoo/soaps. It was a lovely touch. The location of the property is excellent, approximately 5 minute walk away from magpie cafĂ© and the swing bridge. The double drive is a BIG bonus, especially as parking comes at a premium in Whitby. We wouldn't hesitate to stay again, thanks for the lovely memories đŸ„°
Helpful Report
Posted 8 months ago
Great Location, Spacious House, but Major Issues with WiFi and Hot Water We recently stayed at Hampton House and were impressed with the location and the spaciousness of the house. It’s a great spot for a large group, with plenty of room for everyone to be comfortable. The place was clean and well-maintained, which we appreciated. However, our experience was marred by a few significant issues. The WiFi was not working at all during our entire stay, despite bringing it up with customer service every day. Unfortunately, it never got resolved, which was very frustrating and added unnecessary stress to what was supposed to be a relaxing holiday. Additionally, the bathrooms on the top floor had no access to hot water. This meant our entire group had to use a single bathroom, leading to long waits and inconvenience. We also reported this to customer service, but received no response. The most concerning issue, however, was that we were locked out of the house for four hours because the lock wasn’t working. We had young children with us, and waiting outside for that long was incredibly frustrating. After repeatedly calling customer service, we were told the pin should be working, but no one was sent out to help. We eventually had to climb through a window to get inside something we should never have had to do. While the house itself has potential and the location is fantastic, these issues with basic amenities really detracted from our stay. For the price we paid, we expected a much smoother experience. Hopefully, these problems can be addressed for future guests.
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Posted 8 months ago
Host & Stay is rated 4.2 based on 1,041 reviews