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Host & Stay Reviews

4.2 Rating 1,058 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,058 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 4th May 2025
Linda
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
18
Anonymous
Anonymous  // 01/01/2019
we have had a lovely break away in seahouses ,apartment was lovely,everything we needed was there, very clean spacious, nice beds,would definitely book again.
Helpful Report
Posted 11 months ago
Clean, roomy, great location, easy parking, good communications and a decent price. I would definitely use Host & Stay again. Thank you.
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Posted 11 months ago
The Old Rectory property was dirty and not as described. Requests to complete repairs to level access door were not completed. Ongoing complaint.
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Posted 11 months ago
We stayed in Castle View in Scarborough. Lovely house in an extremely scruffy location. Large well equipped kitchen with a soggy stinking floor. We tried to Host and Stay immediately, and again and again etc etc. They tell you sometimes coming out to look ...no one came. They respond in strange ways to messages and don't respond at all to Airbnb. So my request for a refund went unanswered. They just ignore and hope you'll go away. Great way to ruin a company Me Dale Smith but as long as the money keeps rolling in for your investors/owners like you promise I suppose no one cares. Host and Stay certainly don't care about the customer at all.
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Posted 11 months ago
Great location. Good that there is parking also. Will come back next time we're visiting York
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Posted 11 months ago
Worst experience we have ever had with a property rental! Worst part, they didn't even care. The rental smelled, it was extremely dirty with dust all over light fixtures and cob webs in the corners. Back patio was covered in weeds growing up between cracks for months and even worse, there were 6 bags of garbage from previous tenant or owner sitting in corner of rear patio. There was no shampoo available at all until we found the hidden stash. Only 2 bath towels and one hand towel for an 8 night stay with NO face clothes at all. The property has been extremely neglected. No outside lights worked... Either on back patio or at front door. Walkway to front door was 75% blocked by overgrown bushes and with the rainy weather that is typical in Glasgow, you couldn't get to door without getting soaked. Once we notified Host and Stay, THE FIRST NIGHT, no one ever came to fix any of our issues! They kept promising that the issues would be resolved but no one ever came to do anything. Please don't waste your hard earned $ with this company. You will be disappointed and I am confident their good reviews are fake news.
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Posted 11 months ago
Very friendly great location
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Posted 11 months ago
Practically Perfect in every way! As a multi generation family of 5 people, the house on Falkner Street was fabulous! More room than we knew what to do with, charmingly & wittily decorated with every modern convenience you needed to make it a home from home. Smack bang in the middle of the Knowledge Quarter and a lovely stroll into town - it met all of our needs. The check in and out process was simply but thoroughly explained and super quick comms when I requested a little local knowledge. Could not recommend enough!
Helpful Report
Posted 11 months ago
A great holiday home in an amazing location in the grounds of Whitby Abbey. Furnished to a very high standard, parking for 2 cars, dog friendly, great responsive owners. I could go on but just book it and you will see for yourselves how good this place is.
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Posted 11 months ago
A great stay at the Old Bake house
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Posted 11 months ago
It was nice, the bathroom had a funky smell, early hours in morning people were knocking on the door. Besides that great apartment
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Posted 11 months ago
The lodge was thick of dust&cobwebs. Outside seating area looked lovely on the website...total weeded unkempt mess upon arrival, seats that housed lots of spiders judging from more cobwebs. Windows filthy with weeds growing up them & shower cubicle grout, sealant & shower hose black with mould. 2 cups dirty. Host&Stay did offer to come&reclean the lodge but as we were only there for 2 nights we didn't want the disruption.
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Posted 11 months ago
We had a lovely stay not been Whitby before but would definitely be back thank you for a great break😊
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Posted 11 months ago
We enjoyed the apartment in Scarborough.It's a very pleasant place to stay . Clean ,nicely decorated and quiet .Walking distance to shops. I would recommend another large settee in the lovely lounge to relax on ,also the gas fire seems to be disconnected for some reason ,hence sometimes chilly when relaxing . I think it would be more helpful to have a welcome pack explaining things and explaining the parking ,all other places we’ve stayed at also give guests parking permits .
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Posted 11 months ago
Hidden small print in regards to an admin fee being charged for the 'damage deposit', which does NOT correlate with the 'important information' which states the damage deposit will be reimbursed IN FULL if no damage occurs. Check-in details would not be provided despite this disparity in the terms and conditions (of which I provided screenshots), so you're FORCED to pay an additional fee for the mandatory 'damage deposit' that, interestingly, the actual property owner knew nothing AT ALL about! A sneaky way to make charge additional mandatory fees. Book through another agent, or better still, book with the property directly.
Helpful Report
Posted 11 months ago
No genuine customer service or communication. We had a massive problem with Castle View in Scarborough but they didn't even respond through Airbnb. My next stop is the credit card company and/or the small claims court. Avoid Host and Stay at all costs in case you have a problem
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Posted 11 months ago
Stayed here with family. Nice place and nice location. Needs bit of updating to make this bit more desirable
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Posted 11 months ago
Very nice cottage clean tidy and very comfy. close to Alnwick for shopping and the beach at Bulmer for dog walking.
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Posted 11 months ago
Lovely house with great amenities, located in a beautiful village. Unfortunately the experience was somewhat let down by wifi going down on the second night and it was not sorted before we departed after a week stay. It was 4g wifi that ran out of credit which it seemed like we were expected to pay to top up. Contact made with host and stay 3x who have called back once but sorted nothing out. Very disappointed by the lack of contact and lack of resolution. Wifi is not everything but when there's no live tv and everything on there needs wifi and there's a restless toddler, it is difficult to keep her occupied after a day of hiking or when it's raining outside.
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Posted 11 months ago
Well communication
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Posted 11 months ago
Host & Stay is rated 4.2 based on 1,058 reviews