Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.21

4.2 Rating 1,064 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,064 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

Write Your review

Tell us how Host & Stay made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would avoid this host, the apartment is great but having to deal with Hotel & Stay was difficult, stressful & not the start I was hoping to my holiday. Just bare in mind if you do book they'll demand that you pay a £250 deposit. -the apartment itself is lovely & extremely central, 30 second walk from John Lewis -it was not the cleanest, I would take slippers because our socks were filthy - I will not be booking with Host & Stay again, they made the process so unnecessarily stressful & were not at all kind. They demand a £250 deposit to realise check in details, air b&b advises against this. Despite having agreed with the host that I would not be giving them any money outside of the app. they left me waiting 45 minutes stood outside the apparent waiting for a manger to call me, who never did. -if they had asked sooner (not in the week leading up to the reservation) for the additional funds I would have cancelled, but it's designed so that you do not have this opportunity. -communication is pretty rubbish, they just send automated messages -the apartment isn't isn't nice enough to warrant dealing with the host”

Helpful Report

Posted 1 year ago

“Stayed in saltburn had a lovely time close to the beach .Internet didn't work I would just say there was too many text messages and emails. One is enough after booking.”

Helpful Report

Posted 1 year ago

“Hi we enjoyed ouer stay in sort of way… Before we arrived we shopping food we are going to make for the days we are going to stay. So we had bought frozen food and so on as well because we now it was a fridge there…. But the fridge was frozen all over so we couldnt put in anything there. So we have to drive to ouer relatives and put the food in there fridge.. We contact host and stay and told about the fridge and sent photo of the fridge.. We got another phonenumber to call but we feelt that how can the do it work, Its taking days to get red off all the Ice in the hole fridge. One of us working on the computer so didnt want to have people and noise around in the kitchen when defrost.. So it wasnt a good start. If we didnt have the relatives we had to throw all the frozen food away. So it was uppsetting because we booked a flat to stay because we should cooking food. I took even a picture on the stowe it was ingraid dirty so we didnt use that. We didnt even look in the oven!! Its hanging a lot of dust on the wall over the doublebed you see when you turn on the light… I didnt even look in the other room..”

Helpful Report

Posted 1 year ago

“Stayed at lovely modern flat walking distance from Liverpool lime street very well priced carpark directly across from flat”

Helpful Report

Posted 1 year ago

“We rated this as 5 star to get the attention of anyone who like us, looks for the positives. Most poor reviews go unnoticed. We looked at the positive reviews and wish we had taken notice of the poor reviews when booking our stay at a Host & Stay, poor service, cleanliness and maintenance not appreciated”

Helpful Report

Posted 1 year ago

“The property was beautiful and spotless With quality amenities, everything you could possibly need , the little front yard/garden was a sun trap ideal for a glass of wine 🙂 such a comfortable house . The views from the main bedroom are amazing 🤩 Location was good to walk into town 15/20 minutes down a hill , walking back was a challenge , but lots of taxis if you feel tired after a shopping spree. We had the best fish&chips we have ever tasted ! at the local chip shop , turn right out of front gate 3 minute walk 😋 Great pubs in walking distance too the Farmacy and the Reading Room 7 minutes down the hill . So much to see and do , walkers delight Will be returning to Rock End Matlock next year 🙂🙂🙂”

Helpful Report

Posted 1 year ago

“I liked the helpful info link and staff responded to emails quickly”

Helpful Report

Posted 1 year ago

“The stay was absolutely fantastic apartment lovely and clean suited all our needs, would’ve liked another extra key instead of one. Look forward to stay again looking to book next year once I’ve got dates finalised.”

Helpful Report

Posted 1 year ago

“Had a lovely few days in Whitby and staying at Allium House, lots of good amenities in the house, plenty of crockery, glasses and cutlery and the hot tub a bonus, kids loved it. Parking right outside the house too which is good. It is a nice quiet area and central for getting to and from. But I do have a few little irritations though, bulbs out in lamps, and the dust and cobwebs were noticeable. The water pressure for the showers was very slow. I have to say on pulling up outside the house I was disappointed on the front garden which was full of weeds and overgrown plants that had not been touched in weeks, so not good curb appeal. Windows hadn't been cleaned in weeks either. The bin inside the house had not been cleaned as food left in it. Considering the amount of money you pay for the house I would have expected better. Sorry to have to say the house is looking a bit tired.”

Helpful Report

Posted 1 year ago

“Excellent experience from start to finish, communication and information prior to arrival was perfect, the property was gorgeous and in a super location. Clean, comfortable and full of character, with lots of nice little extras like tea, coffee, milk, toiletries, firewood and more, that put the finishing touches on a most relaxing visit. We’ll stay there again.”

Helpful Report

Posted 1 year ago

“Really clean apartment,perfect location,quiet area even at night time,plenty of room”

Helpful Report

Posted 1 year ago

“Property was ok. But only 1 wine glass, no bread knife and 3 spoons. Microwave was absolutely manky - dirty and rust on bottom. Dining table was rickety and pink bedroom needs another bedside table and lamp. If these were sorted it would be an excellent property. It’s modern, warm and in a good area. Lots of walks and a lovely town and beach”

Helpful Report

Posted 1 year ago

“We stayed at Yellow Ochre, 35 Narrowgate, in Alnwick. Lovey clean and well equipped 2 bedroom apartment, next to castle and near to nice pubs and restaurants.”

Helpful Report

Posted 1 year ago

“We stayed at the welton view in Whitby lovely place to stay but it really needs the carpet cleaning and the rooms could do with a good clean/dust 2nd bedroom definatly. Was nice and quiet. Janet .”

Helpful Report

Posted 1 year ago

“Staying at Captains Retreat Whitby. Arrived Friday 5 days ago for a week's stay. Host & Stay manage the property. On arrival no Internet or TV (Smart TV). This has still not been fixed or an alternative provision made. Host & Stay did not even contact owner for 3-4 days. Kept promising it would be fixed or someone would visit but no action. All lies. Turns out Internet has been disconnected presumably for non payment. Promised reconnection Monday now Wedneday evening no change. Other problems stained smelly carpets (need proper clean), table legs broken so wobbling all the time, chair leg loose, smelly toilet downstairs. So AVOID Host & Stay (poor or no service), and Don't stay at Captains Retreat (accommodation not fit for purpose).”

Helpful Report

Posted 1 year ago

“We stayed at Coastal Townhouse and were deeply disappointed with the experience. The primary reason we booked this property was for the advertised bi-folding doors that open onto the balcony, offering harbour views. Unfortunately, upon arrival, we discovered the doors were broken and couldn’t be used, which was a major letdown, especially as we had booked the property for this feature. In addition, the master ensuite shower was stuck on the highest temperature, which nearly scalded my 78-year-old grandmother. The water was so hot that we couldn’t turn the shower off without covering our arms in towels, resulting in a lot of steam that set off the fire alarm. This was a dangerous and stressful situation that could have been avoided with proper maintenance. The property itself is in need of attention. The walls desperately need a fresh coat of paint, and the carpets throughout are heavily stained, making the place feel worn and uncared for. We expected much better for the premium price we paid. Despite raising these issues with the host, the only compensation offered was 20% off a future stay, which does not reflect the impact of these problems on our experience. We wouldn’t recommend this property unless it undergoes significant updates and repairs.”

Helpful Report

Posted 1 year ago

“Lovely property, positioned perfect in whitby. Thank you”

Helpful Report

Posted 1 year ago

“Apartment so nice and very clean! Beds so comfortable. Staff on front desk so welcoming and this place is central. Absolutely amazing stay! Thank you”

Helpful Report

Posted 1 year ago

“Wonderful chalet, they have thought of everything you could need to make your stay as comfortable as possible,and the view is fantastic”

Helpful Report

Posted 1 year ago

“Stayed at Havelock apartments flat 2 Whitby for weekend. Flat is spacious and comfortable. It had all the facilities needed for our stay. The beds were spotless and very comfortable with high quality bedding. Will definitely return.”

Helpful Report

Posted 1 year ago

Host & Stay is rated 4.2 based on 1,064 reviews