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Host & Stay Reviews

4.2 Rating 1,041 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,041 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
Read Host & Stay Reviews
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
Host & Stay 1 star review on 13th April 2025
Anonymous
Host & Stay 1 star review on 13th April 2025
Anonymous
16
Anonymous
Anonymous  // 01/01/2019
Stayed at lovely modern flat walking distance from Liverpool lime street very well priced carpark directly across from flat
Helpful Report
Posted 7 months ago
We rated this as 5 star to get the attention of anyone who like us, looks for the positives. Most poor reviews go unnoticed. We looked at the positive reviews and wish we had taken notice of the poor reviews when booking our stay at a Host & Stay, poor service, cleanliness and maintenance not appreciated
Helpful Report
Posted 7 months ago
The property was beautiful and spotless With quality amenities, everything you could possibly need , the little front yard/garden was a sun trap ideal for a glass of wine 🙂 such a comfortable house . The views from the main bedroom are amazing 🤩 Location was good to walk into town 15/20 minutes down a hill , walking back was a challenge , but lots of taxis if you feel tired after a shopping spree. We had the best fish&chips we have ever tasted ! at the local chip shop , turn right out of front gate 3 minute walk 😋 Great pubs in walking distance too the Farmacy and the Reading Room 7 minutes down the hill . So much to see and do , walkers delight Will be returning to Rock End Matlock next year 🙂🙂🙂
Helpful Report
Posted 7 months ago
I liked the helpful info link and staff responded to emails quickly
Helpful Report
Posted 7 months ago
The stay was absolutely fantastic apartment lovely and clean suited all our needs, would’ve liked another extra key instead of one. Look forward to stay again looking to book next year once I’ve got dates finalised.
Helpful Report
Posted 7 months ago
Had a lovely few days in Whitby and staying at Allium House, lots of good amenities in the house, plenty of crockery, glasses and cutlery and the hot tub a bonus, kids loved it. Parking right outside the house too which is good. It is a nice quiet area and central for getting to and from. But I do have a few little irritations though, bulbs out in lamps, and the dust and cobwebs were noticeable. The water pressure for the showers was very slow. I have to say on pulling up outside the house I was disappointed on the front garden which was full of weeds and overgrown plants that had not been touched in weeks, so not good curb appeal. Windows hadn't been cleaned in weeks either. The bin inside the house had not been cleaned as food left in it. Considering the amount of money you pay for the house I would have expected better. Sorry to have to say the house is looking a bit tired.
Helpful Report
Posted 7 months ago
Excellent experience from start to finish, communication and information prior to arrival was perfect, the property was gorgeous and in a super location. Clean, comfortable and full of character, with lots of nice little extras like tea, coffee, milk, toiletries, firewood and more, that put the finishing touches on a most relaxing visit. We’ll stay there again.
Helpful Report
Posted 7 months ago
Really clean apartment,perfect location,quiet area even at night time,plenty of room
Helpful Report
Posted 7 months ago
Property was ok. But only 1 wine glass, no bread knife and 3 spoons. Microwave was absolutely manky - dirty and rust on bottom. Dining table was rickety and pink bedroom needs another bedside table and lamp. If these were sorted it would be an excellent property. It’s modern, warm and in a good area. Lots of walks and a lovely town and beach
Helpful Report
Posted 7 months ago
We stayed at Yellow Ochre, 35 Narrowgate, in Alnwick. Lovey clean and well equipped 2 bedroom apartment, next to castle and near to nice pubs and restaurants.
Helpful Report
Posted 7 months ago
We stayed at the welton view in Whitby lovely place to stay but it really needs the carpet cleaning and the rooms could do with a good clean/dust 2nd bedroom definatly. Was nice and quiet. Janet .
Helpful Report
Posted 7 months ago
Staying at Captains Retreat Whitby. Arrived Friday 5 days ago for a week's stay. Host & Stay manage the property. On arrival no Internet or TV (Smart TV). This has still not been fixed or an alternative provision made. Host & Stay did not even contact owner for 3-4 days. Kept promising it would be fixed or someone would visit but no action. All lies. Turns out Internet has been disconnected presumably for non payment. Promised reconnection Monday now Wedneday evening no change. Other problems stained smelly carpets (need proper clean), table legs broken so wobbling all the time, chair leg loose, smelly toilet downstairs. So AVOID Host & Stay (poor or no service), and Don't stay at Captains Retreat (accommodation not fit for purpose).
Helpful Report
Posted 7 months ago
We stayed at Coastal Townhouse and were deeply disappointed with the experience. The primary reason we booked this property was for the advertised bi-folding doors that open onto the balcony, offering harbour views. Unfortunately, upon arrival, we discovered the doors were broken and couldn’t be used, which was a major letdown, especially as we had booked the property for this feature. In addition, the master ensuite shower was stuck on the highest temperature, which nearly scalded my 78-year-old grandmother. The water was so hot that we couldn’t turn the shower off without covering our arms in towels, resulting in a lot of steam that set off the fire alarm. This was a dangerous and stressful situation that could have been avoided with proper maintenance. The property itself is in need of attention. The walls desperately need a fresh coat of paint, and the carpets throughout are heavily stained, making the place feel worn and uncared for. We expected much better for the premium price we paid. Despite raising these issues with the host, the only compensation offered was 20% off a future stay, which does not reflect the impact of these problems on our experience. We wouldn’t recommend this property unless it undergoes significant updates and repairs.
Helpful Report
Posted 7 months ago
Lovely property, positioned perfect in whitby. Thank you
Helpful Report
Posted 7 months ago
Apartment so nice and very clean! Beds so comfortable. Staff on front desk so welcoming and this place is central. Absolutely amazing stay! Thank you
Helpful Report
Posted 7 months ago
Wonderful chalet, they have thought of everything you could need to make your stay as comfortable as possible,and the view is fantastic
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Posted 7 months ago
Stayed at Havelock apartments flat 2 Whitby for weekend. Flat is spacious and comfortable. It had all the facilities needed for our stay. The beds were spotless and very comfortable with high quality bedding. Will definitely return.
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Posted 7 months ago
We had a really great week in Saltburn and the apartment Turnstone was really lovely. Very comfortable, clean and had everything to make it a really easy stay. The position in the middle of Saltburn could not have been better. Definitely recommend Signals for breakfast.
Helpful Report
Posted 7 months ago
Positives: Great location Negatives: Filthy walls, areas not dusted (even though you must pay £60 cleaning fee, bed broken, unruly neighbours (fighting and swearing at night) the property is not suitable for young families with children. Also the stairs are lethal, not recommended for the elderly. Drainage problems outside and the fridge was smelly. We left early and found a much nicer property for the rest of our stay. The company offered us 15% refund on next stay with them, I would recommend anyone never to use HOST AND STAY. If you are forced to pay £60 for the cleaning you expect it done.
Helpful Report
Posted 7 months ago
Really enjoyed our stay at the skyline apartment. 5 minutes walk into town & the harbour. Apartment had everything we needed and was lovely and clean. The parking was tight but we only had a small car.
Helpful Report
Posted 7 months ago
Host & Stay is rated 4.2 based on 1,041 reviews