Host & Stay Reviews

Name: Host & Stay
Address: 27 Milton Street, Saltburn
Rating: 4.20

4.2 Rating 1,068 Reviews

80 %

of reviewers recommend Host & Stay

Company Reviews

Questions

Metrics

4.2

Based on 1,068 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.3 out of 5

Visit Website

Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 1 star review on 8th October 2025

Martin Hayton

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A great location with amazing views but with a few things holding it back from being a great place to stay. I’ll get the negatives out the way first. There’s some particularly bad mould round one of the windows in the bedrooms that is all round the frame and across the blind too. It was enough of a concern that those using the room considered sleeping in the lounge instead. Also the shower in the second room had a blocked drain meaning that the shower could only run for a couple of minutes at a time before it would potentially overflow. Also with the bathrooms both essentially being en-suites it doesn’t leave those in the bedroom without a bathroom with much privacy. In general the apartment didn’t feel the cleanest and could do with a bit of modernisation in a couple of the bedrooms. Having said all that the living areas along with the ‘master’ bedroom were very nice, big and comfortable with plenty of seating. The views from all of the rooms were truly amazing and made the stay worth it. If Whitby Town are at home you can sit and watch the game from the kitchen. The building itself clearly has lots of history and is currently undergoing some renovation work. The corridors were very spooky when coming home at night! Ultimately you get what you pay for and this is one of the cheaper places to stay as a midsized group in Whitby, but still think the mould is a major drawback.”

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Posted 1 year ago

“Our 2nd stay at the lobster pot and another fantastic stay So central literally roll out of bed n your in wetherspoons Everything spotlessly clean Fantastic”

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Posted 1 year ago

“A real little Gem in the heart of a lovely village Super cool pad I could have moved in !! Barrie and Luke”

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Posted 1 year ago

“Was excellent and had everything we needed. Location is very good.”

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Posted 1 year ago

“The apartment was me extremely spacious and a wonderful location. I think the space could be utilised better in order for more beds to fit instead of sofa beds! It’s an amazing apartment otherwise just needs better use of the bedroom space !”

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Posted 1 year ago

“Lovely house, location & great facilities.”

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Posted 1 year ago

“Neat clean apartment, my family and I really enjoy our stay there.”

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Posted 1 year ago

“Charlie was great form the word go, great communication from start to finish &!was very helpful 😃”

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Posted 1 year ago

“Lovely place! Clean, comfortable and affordable, in a great location. We could walk into the city centre for the pubs and shops, a quick uber back. We stayed for liverpool comic con and it was close and convenient to the venue.”

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Posted 1 year ago

“The apartment was in perfect location, it was as nice as the pictures showed, it’s was spotless. Defo would recommend staying there.”

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Posted 1 year ago

“We have just spent five days in Sion Hall cottage in Alnwick. Lovely stay in a beautiful cottage, brilliant location We will definitely return”

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Posted 1 year ago

“We had a lovely stay at the apartment. Communication with the hosts was easy with quick responses. Would be happy to stay again.”

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Posted 1 year ago

“I am appalled by the substandard quality of the Host and Stay property and the unprofessional customer service I received. It is unacceptable that Host and Stay values its staff time at several hundred pounds per hour, as demonstrated by the outrageous £10 booking fee for a 2-minute task. This equates to an hourly rate of £300! Furthermore, the Host and Stay representative, Charlie, exhibited unprofessional behavior throughout our interaction. His dismissive attitude and rude remarks regarding the exorbitant hourly rate and the property's condition were unacceptable. The property itself was barely adequate and posed several safety hazards, including: * A broken front door lock compromising the security of the entire building. * A shower that floods the bathroom floor, creating a dangerous and slippery environment due to the lack of non-slip mats or safety rails. * Broken and ineffective blinds that fail to block out light. * The presence of mould throughout the flat. * Lack of soundproofing, resulting in excessive noise disturbance. * A damaged plant. * An uncomfortable and potentially unsafe bed. Adding to the inconvenience, Host and Stay's late check-in (4 pm) and early check-out (10 am) further detract from the overall experience. To resolve this issue, I contacted Host and Stay directly and was offered a paltry 10% refund, which they failed to deliver. This lack of follow-through further underscores their unprofessionalism and disregard for customer satisfaction. I urge Host and Stay to address these issues promptly and take appropriate measures to improve the quality of their properties and customer service.”

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Posted 1 year ago

“Thank you for a brilliant stay Lodge was perfect l Will book again in the future”

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Posted 1 year ago

“Excellent stay. Well stocked with cleaning products' and everything spotless. Ideal for a short walk to whitby. No good for people who cannot manage steps and stairs x”

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Posted 1 year ago

“Staff very helpful, apt really clean and central to all shops, bars and restaurants. Definitely will use again . Thank you Charlie”

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Posted 1 year ago

“Good location for beach, centre .”

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Posted 1 year ago

“The apartment was nice, short walk to the center of Liverpool.”

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Posted 1 year ago

“Unfortunately we had a very disappointing stay at 129 Duke Street, Liverpool on 18-20 October. We were a group of 6 and had booked 2 apartments. When we arrived one of the apartments had not been cleaned after the previous guests, there were dirty towels, used bedding and bits of general rubbish dotted around. We reported this to Host and Stay but the were not able to arrange for it to be cleaned that day. We had to squeeze 5 of us into 1 apartment, and 1 of us slept on the sofa bed of the dirty apartment. We were short on bedding and towels and it just left is feeling unwelcome and uncomfortable. Both apartments showed signs of wear and tear and are probably over priced for what they were. Both apartments have macerator and are quite smelly. There had obviously been a leak from one macerator into the room below as there were brown stains down the wall. So many things could have been improved with a little care but none was given. I am still waiting for a refund now. Please avoid.”

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Posted 1 year ago

“3 of our guys stayed at 50 Farndale Road, Seaton Carew, Hartlepool for business purposes. Marlon Joseph advised that the Cleanliness of the house was amazing. He loved the little gestures of leaving the biscuits and cake and the fact there was equipment to play basketball and tennis made the stay much better.”

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Posted 1 year ago

Host & Stay is rated 4.2 based on 1,068 reviews