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Host & Stay Reviews

4.2 Rating 1,041 Reviews
81 %
of reviewers recommend Host & Stay
4.2
Based on 1,041 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
3.3 out of 5
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Phone:

01287 658 171

Email:

info@hostandstay.co.uk

Location:

27 Milton Street
Saltburn
TS12 1DJ

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Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 3rd May 2025
Karl
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 5 star review on 25th April 2025
Helen
Host & Stay 1 star review on 13th April 2025
Anonymous
Host & Stay 1 star review on 13th April 2025
Anonymous
Host & Stay 1 star review on 13th April 2025
Anonymous
16
Anonymous
Anonymous  // 01/01/2019
I would recommend this stay to anybody looking for a relaxing time away. The flat is clean, well kept and exceeded my expectations from the pictures viewed prior. All has been thought of and everything you could need is there. Just turn up and enjoy, the sea views are great and the flat is situated in a perfect location to explore saltburn. I would recommend this stay and will be looking to return.
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Posted 6 months ago
The apartment is in a great location with lovely views First impressions count and the carpet in the hall is badly stained so as you come in it’s not a very good welcome The lounge , bedrooms and kitchen are nice but the bathroom in my opinion does need a good clean The sofas in the living room could do with some covers on as they have got scuff marks on from i presume from dogs Information about the apartment and how to get in are very good and we were kept informed. This review is for Avenue Victoria Apartment Scarborough
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Posted 6 months ago
Had a lovely few nights at The Eskape in whitby, the apartment was clean and well maintained as well as having everything we could possibly need for cooking and keeping it clean. The beds were comfy and the location is just a stones throw away from everything
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Posted 6 months ago
Great value for money, lovely apartment in a nice area and not too far to walk into the centre. Really helpful instructions on how to get to apartment and how to use everything. Sofa bed wasn’t the nicest to sleep on but only for a couple of nights didn’t mind. Would definitely recommend if your visiting Liverpool
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Posted 6 months ago
Excellent apartment close to the town centre, with parking this our second stay in Harrogate with Host and Stay and it will not be the last
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Posted 6 months ago
We had a lovely stay in Hutton Le Hole but the number of emails I received from host and stay were unbelievable, the latest one, had I printed it off was 77 pages long making it really difficult and tedious to read instructions on directions to the property and access codes etc
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Posted 6 months ago
Superb stay, very clean, very conveniently placed for all the attractions that Liverpool has to offer. This is our second stay in a Host & Stay property…we loved them both. Will definitely use again.
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Posted 6 months ago
I've tried to resolve this without leaving a bad review, to give Host & stay a chance but once again they have simply ignored me, which follows the pattern I experienced from them thus far..... Host & Stay's incompetence whilst dealing with an inaccurate listing on Air BnB was honestly laughable. With the exception of Isaac, who was communicative and helpful, i spoke to two other reps who ignored me and could not communicate properly. This made the stay difficult and not what I paid for. I'll leave the details below. The listing was inaccurate. It stated 4 bedrooms with 4 beds. When we got there there were 3 bedrooms with 3 beds and 1 empty bedroom. One of my party slept in the living room on the sofa (we later worked out it could be folded flat) without proper bed linens. This also meant there was one less room available to use during the stay. I specifically rejected others like this as I knew not everyone in the party could share beds, so needed 4 bedrooms minimum and did not want anyone on a sofa or sofa bed. We also wanted two reception rooms to use throughout the stay. It then took 24 hours to come to any kind of solution. I should also mention that the loft room had no kind of blind or curtains and so was not easy to sleep in. Isaac at Host and stay was very helpful, however the other two ladies (Grace?) struggled to communicate with me, did not call back when they said they would and did not sort out the problem. Grace who answered my initial call said she would call back in ten mins but 40 mins later i had to call back. I then spoke to Isaac who offered several decent options as it was late and he said he could not get hold of the landlord. We agreed a temporary solution and that the landlord would hopefully be in contact the next day. I received a call the next day just before midday from another lady whose name i did not get who asked if the landlord could have access. Assuming this was to get a bed in I gladly agreed. As the conversation progressed however it became clear than neither she nor the landlord were aware of the problem from yesterday. Despite my repeated requests that she speak to her colleagues or check the notes she didnt seem to understand and instead persisted that the landlord was selling the property and had prebooked a viewing. I had no communication of the sort and did not think it was appropriate to do this given the circumstances. I refused permission and asked her to find out what was happening about the missing bed. At the very least i asked for bed linens if no bed was to be found so at least my friend could have pillows and a duvet cover. She called me back ten mins later to ask again if the landlord could go in but despite best efforts we struggled to communicate - i guessed the landlord was also surprised to find out something was wrong but I really couldnt be sure. I could not get any clear answer so i refused permission again and asked for a call back when the bed was sorted. As we spoke I asked questions and asked clearly, many times for clarification but mostly did not answer, just stayed silent even when it was a 'yes' or 'no' situation. By 4.30 I'd heard nothing so I called again and spoke with Isaac. He was unaware of the interaction I had had with his colleague that day. After finding some info he called me back shortly after to advise that the colleague i had spoken to had managed to get some linens dropped off but that was all (these incidentally, did not include a duvet or duvet cover, just flat sheets and pillows...) He also advised that the landlord was offering to purchase and bring a bed to the property but we agreed that by that point the bother of having to organise and assemble that seemed pointless. I advised that aside from the listing varying substantially from what was there, having to deal with them for 24 hours had also ruined my stay and that I would be seeking money back from the stay. I was told I could review this at the end of the stay but no one got intouch except for several generic emails chasing reviews. I submitted a complaint via air bnb but they ignored that.
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Posted 6 months ago
Our family of 3 adults and a 8yr old loved every minute of our 5days stay in the Old School House, perfect and peaceful location for everything in Pickering. We would definitely stay there again.
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Posted 6 months ago
We stayed at Parade Dwelling in Saltburn. The flat was decorated beautifully and the amenities were exceptional. The flat was cosy but spacious, with an incredible sea view from both the bedroom and living room. We enjoyed the roll top bath in the bedroom and the walk in shower. We appreciated the tea bags and coffee upon arrival - just what we needed after our long drive from London. The local coastline, restaurants, bars and shops were all wonderful and within walking distance. Needless to say we would love to come back and stay again! Warm wishes, Pete and Lu
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Posted 6 months ago
Perfect place for a family weekend away for 11. 7 bedrooms all a great size and similar so everyone was happy with their's. Big living room dining room was a selling point for us as everyone got a comfy seat without it ever feeling squished. Loved the hot tub, was hot when we got there and all throughout our stay. The kitchen was very well stocked with lots of good quality pots, pans, plates, glasses, everything you may need. Could not fault this property.
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Posted 6 months ago
Terrible company. Had the worst experience with them on a recent holiday cottage. Had to vacate a fay early as nothing was getting resolved despite raising a complaint the 1st morning. No working TV, extractor fan, light or ice machine. No essentials like tea towels, oven gloves, cling film etc. Customer service is shocking, takes weeks to respond and on a £420 holiday, they have offered less than £30.
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Posted 6 months ago
We stayed here for our minimoon got married on Saturday 12th October and for my birthday on 13th October Whitby is our go to place and the loft was great it was clean warm and modern the view was great we loved everything about it thankyou for your hospitality and will definitely be staying there again the only downside was having to pay another £20 damage waver before we got the key box number when you've already paid to stay not everyone are vandals or messy people
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Posted 6 months ago
This was my 2nd visit 1 The Mount. It’s a beautiful light and airy house on 3 levels. Lots of privacy for small groups, perfect location – minutes from town and beach, sea views from the large kitchen/living area. It also has a dedicated parking space. Sadly, the property is let down by the management company, Host and Stay. I notified them twice during my stay that the cooker hob did not work and therefore we were unable to cook anything (as planned). Host and Stay did not respond or try to resolve the issue until after I had returned home. I received an email saying “Sorry, hope it didn’t spoil your stay”. Well of course it did! All guests had to go out to eat (in gale force winds and torrential rain) at additional cost and inconvenience. Most of the food we had brought with us was wasted and it completely turned our plans upside down. Host and Stay offered a small refund, however, this was 10 days ago and despite chasing up several times, I have heard nothing and received nothing. I am not happy. I can recommend the property but NOT Host and Stay.
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Posted 6 months ago
Great location spotless couldn’t fault a thing
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Posted 6 months ago
Great value for money ,lovely clean Appartment
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Posted 6 months ago
I have no issue with the apartment we stayed at in Corbridge, which was very nice. However the rental company should be avoided! At the last minute they tell you that you either have to pay £30 insurance or lodge a £300 damge deposit with them that they will return within 30 days but they charge £10 admin fee! Given the problems I had already had paying them, I decided to suck up the £30 charge because I could only imagine how difficult it would be to get my £300 back. We had several complaints during our stay - the apartment had half a toilet roll (between 4 adults for three nights), a tiny bit of washing up liquid and one tea towel, one hand towel between four .... It took ages to get any response (and several nudges) and I was told that "We provide enough to get you started. We do not provide extras" - really?? Not the standard of basic I would expect from a luxury let. Finally, I booked through a cashback site and should have been given £45 back through that - of course that didn't happen and I have been told that my claim can't be paid because they have changed the network they use for tracking cashback. What a surprise! A money grabbing company - there are better out there, look elsewhere!!
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Posted 6 months ago
Our cottage at Seahouses was excellent . The location was brilliant , the cottage was of a really high standard and nipping clean . Would highly recommend
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Posted 6 months ago
Lovely well equipped property with fabulous views. Great location with short walk into Whitby with parking nearby. Enjoyed our stay here and will return.
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Posted 6 months ago
Lovely clean modern apartment,close to everything,perfect location,definitely go again.
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Posted 6 months ago
Host & Stay is rated 4.2 based on 1,041 reviews