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House Of Fraser Reviews

3.0 Rating 7,454 Reviews
46 %
of reviewers recommend House Of Fraser
Company Reviews Questions Metrics Info
3.0
Based on 7,454 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 15th May 2024
Anonymous
House Of Fraser 1 star review on 10th May 2024
Anonymous
House Of Fraser 1 star review on 10th May 2024
Anonymous
House Of Fraser 1 star review on 27th November 2023
Deborah
House Of Fraser 1 star review on 16th November 2023
Julie Lisle
House Of Fraser 1 star review on 11th November 2023
Anonymous
House Of Fraser 1 star review on 11th November 2023
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69
Anonymous
Anonymous  // 01/01/2019
Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Martyn Mccormick
Verified Buyer
“great service”
Helpful Report
Posted 2 years ago
Vicky Murphy
Verified Buyer
“Fantastic customer service, items where too big, easily returned, exchanged and delivered back to me within 3 days.”
Helpful Report
Posted 2 years ago
Carol Burletson
Verified Buyer
“My DK nightdress arrived very quickly and was as discribed just what I wanted”
Helpful Report
Posted 2 years ago
Awrelio Traettino
Verified Buyer
“Good quality the sales are great”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Easy ordering quick delivery. Great prices”
Helpful Report
Posted 2 years ago
Nabeel Sajjad
Verified Buyer
“Cheaper with House of Fraser and great quality Levi’s jeans. Exactly what I was looking for”
Helpful Report
Posted 2 years ago
Stuart Kershaw
Verified Buyer
“Great product fits perfectly couldn’t ask for more”
Helpful Report
Posted 2 years ago
Mary Jane Galicha
Verified Buyer
“Very reliable website! In fact, one of my favourites shop.”
Helpful Report
Posted 2 years ago
Eric Johnson
Verified Buyer
“The process of buying the product was good . The failure of DPD to deliver is very Bad . The delivery address is an office and has people working in there from 0900 - 1700. 5 days a week . The product I purchased has been returned by DPD after one attempt . They must have gone to the wrong address because of reasons given . .DPD do have a bad reputation & I suggest you rethink your choice of courier before their incompetence reflects on The House Of Fraser .”
Helpful Report
Posted 2 years ago
Rosemary Clary
Verified Buyer
“I found their website very easy to navigate. Easy to order and order was received very quickly.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Excellent service as always from House of Fraser.”
Helpful Report
Posted 2 years ago
Alison Spensley
Verified Buyer
“Great service - quick reliable and perfect product”
Helpful Report
Posted 2 years ago
Maureen Cowley
Verified Buyer
“good service and pricing arrived promptly”
Helpful Report
Posted 2 years ago
Barry Gear
Verified Buyer
“Excellent quality and value! The only negative was the use of Hermes as delivery company!! They were completely useless !! . So much so that now when I order items from companies! I ask them before I purchase who they use and if its Hermes .I will buy elsewhere!! Even if it costs a little more. You see it's not all about price for me.but the whole customer experience. Thx.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“everything was dealt with quickly and efficiently.”
Helpful Report
Posted 2 years ago
Robert Cross
Verified Buyer
“A very speedy delivery, the shirt I bought was delivered the next day, and was exactly as I expected. A great service.”
Helpful Report
Posted 2 years ago
Adrian Mierzwiak
Verified Buyer
“Great online shop!”
Helpful Report
Posted 2 years ago
Anita Russell
Verified Buyer
“Great service. Kept me updated right from order to delivery.”
Helpful Report
Posted 2 years ago
Anonymous
Verified Buyer
“Really like the hat. Happy with my purchase. Delivery was quick and the hat was cheaper than several other retailers. Looks more expensive than it is and can be worn with different neck ties.”
Helpful Report
Posted 2 years ago
Wanderleia Bruniera
Verified Buyer
“Good product 😀”
Helpful Report
Posted 2 years ago
House Of Fraser is rated 3.0 based on 7,454 reviews
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