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House Of Fraser Reviews

3.0 Rating 7,449 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,449 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 27th November 2023

House Of Fraser 1 star review on 16th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 24th October 2023

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had recently ordered an item from their website for delivery and they had taken quite some time to contact me back in regards to where it is and why i did not receive the item despite paying for next day delivery. When they did contact me they did provide help however again it did take quite some time for me to get my money back. Avoid!”

Posted 5 months ago

“HOF Plymouth: SO much potential VERY little effort! What a shame , this department store should be the pride of Plymouth like it is in Bristol, instead its a sad, unloved, uncared for miserable shop and some of the staff too, particularly the ladies at the men's department! Invest so money, choose better collection, refurbish all changing rooms with hooks and chairs and away from the till! The changing room in the mens department by the till is simply a joke, first of all you get looked at with a suspicious look and when asking for help you get "the look of Eva Braun" from the cashier! This department store could be the heart of our city. Do your display windows and remove all decals its tacky for god sake you have SO much incredible items to display, You should have the best window display in Plymouth. And the restaurant !!! its like a seen of "Dinnerladys" , a very very tired decor, scene of the Blitz , a huge empty space!!! What is wrong with you people don't you have any vision? This is a premium position with a incredible view! It is so sad that in England the owners of all those big department stores have no interest, no vision and are incapable of managing these kind of stores. Your customers don't want to buy online, we want to touch, to feel, to enjoy a day out shopping... think about it.. And start by removing the delivery charge when your customer orders online and go and pick up the item themselves at your stores! This is outrageous! YOUR customer make his way to YOUR store after purchasing online and you charge them for it?!!! This is a very very bad management decision. Date of experience: 10 September 2023”

Posted 7 months ago

“It’s Disgusting that Mike Ashley is trading his company on the house of frazer name No refunds on in store items 4.99 delivery plus 4.99 to return House of frazer never traded like this. Should have let the company go into liquidation rather than give this rogue a good name to trade his way on . I can’t see that I’ll be shopping with him again”

Posted 8 months ago

“I got 170 with of stuff sent it back to them kept a pair of shoes at 6 pounds they are charging me 41 pounds I got no help what so ever can someone help”

House Of Fraser 2 star review on 2nd August 2023

Posted 8 months ago

“Guildford store is run down. Changing rooms are absolutely filthy and when I went to use one the Mint Velvet staff member was very rude telling me no more than 3 items...went to another changing room and I was allowed 5 ! Very short staffed ! Took me ages to find someone to help.”

Posted 1 year ago

“Tried to buy a pair of shoes for a wedding size uk 11. The box says 11 and the shoes were UK size 10. I sent them back and ordered another pair. I’m sure it’s the same box as again they were boxed as 11 but we’re again size 10. My parents ordered for me and that box too had size 10’s in a box marked 11 and the shoes were clearly worn before hand. Now I can’t get them before the wedding Ahaaaa. Maybe I should have rated it 1 star”

Posted 2 years ago

“Poor customer service from managers. Stock that doesn't scan with correct prices, or doesn't scan at all... and then staff have to run around the store to find a supervisor to help them. All the time the customer is waiting sometimes 10 or 15mins... waiting for help. The store is like a ghost town as hardly anyone shops there now! So you'd think the managers would have plenty time to provide good customer service... rather than getting defensive with customers when they (rightly) complain! Personally I would shop somewhere else in future!”

Posted 2 years ago

“Issues at checkout with blue card discount. No free returns, I wouldn't use HF again, much better terms being offered by other retailers.”

Posted 2 years ago

“Assistant with long dark hair served me today on the Clinique counter in the Maidstone branch. I believe she works on the Benefit Counter. Her mask was underneath her chin. She said wearing a mask all day makes her feel hot. I understand that but she should at least slip her mask on properly when serving people who are often vulnerable. She wasn't exactly rushed off her feet.”

Posted 2 years ago

“Got wrong product”

Posted 2 years ago

“House of Fraser charging for returns & not being able to return to the store is unacceptable. I will think twice buying on-line from house of Fraser again. I ordered shoes & needed larger size quickly paid £7,50 delivery twice & £6 to return one pair on a £59 pair of shoes, not happy.”

Posted 2 years ago

“Customer service agent ( chat) are rude and unhelpful. Spoke to someone called Sian who made me feel like I was lying over a delivery not received. Awful experience. She needs retraining.”

Posted 2 years ago

“The quality of goods was very good, however having to pay for postage, even though I spent over £100, then having to pay to return one of the t-shirts is not acceptable.”

Posted 2 years ago

“You should not be charging people for returns that don’t fit them”

Posted 2 years ago

“Wasnt expecting the items to be from Sports Direct with their bright labels, felt like they had been kicking around in some warehouse.”

Posted 2 years ago

“I found a good selection of brands and clothes. However, no free delivery and no free returns. I paid a total of £9 to try on a dress that arrived extremely wrinkled. Never again”

Posted 2 years ago

“Don't bother visiting their stores - their products can be over £20 cheaper online. They can only refund store bought in store you can't return any other way. Wonder why the high street is dying?”

Posted 2 years ago

“Was sent the wrong colour Ted Baker Purse, asked for exchange for correct colour but email said that reason for return was I changed my mind!!”

Posted 2 years ago

“When clothes are so dramatically undersized I feel cheated when I have paid £4.99 for delivery and then also have to pay to return them will think twice about ordering from you in future!”

Posted 2 years ago

“Parcel came today after a week delay all the boxes are ripped and these were for presents I would like to hear what you have to say Kind regards Bernadette mudd”

Posted 2 years ago

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House Of Fraser is rated 3.0 based on 7,449 reviews