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House Of Fraser Reviews

3.0 Rating 7,449 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,449 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 26th October 2023

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House Of Fraser 1 star review on 26th October 2023

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House Of Fraser 1 star review on 24th October 2023

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I didn't read the whole returns policy which is entirely my fault. However, I am very disappointed that you cannot return items to the shop and get a refund. Only a gift card. I also spent £10 returning the boots I had ordered online. Won't be ordering online again from Frasers.”

Posted 2 years ago

“absolutely awful, if you bought something online and have a problem. You are on your own with it , there is no costumer service and you have to pay postage charge when you send item back. would not advise to dill with them. better to pay some more and have piece of mind.”

Posted 2 years ago

“Need to change delivery service as after 8 days still nothing from Hermes so can’t comment on goods”

Posted 2 years ago

“My orders arrive very quickly and well packed but my last order arrived on time as usual but the cufflinks that I ordered for my husbands birthday didn’t just an empty box! My problem is haven’t been able to contact anyone as my email reply’s have been generic saying the rest of your order will arrive separately and I cannot find a contact number what do I do return the empty box?”

Posted 2 years ago

“The linea bed linen is lovely, very pleased with it. The service however left a little to be improved. The order was for 5 matching items I happily paid the Delivery charge. The delivery arrived with 3 items only the others had been cancelled by H o F as out of stock. 3 days later I reordered missing items and paid another delivery charge”

Posted 2 years ago

“HOF40000066821248 This is a mixed review, for both customer services (bad, 1 star) and quality of items (good, 5 stars). I ordered a dressing gown for a fathers day gift. The Hermes courier claimed twice to attempt delivery when he did not ring the bell- a source of ongoing complaints as it has now happened umpteen times, he has even admitted to us not having attempted the deliveries for this order, but now just doesn't bother delivering any of our parcels, since we asked why he is doing this. You cannot contact Hermes customer service and in a state of stress I contacted H of F customer services and asked them to do something to contact Herrmes and ensure we got tha package before Fathers Day (I ordered in good time, but the non- deliveries were a problem) . H of F told me there was nothing they could do. NOTHING. I got really upset eventually. It was so dismissive and rude, the agent told me they get their information from Hermes not the customer, and Hermes told them I was out- so they believed I was out. This was unacceptably rude. I have a long standing issue with Hermes doing this, which now has blown up due to other non delivered items recently. Three of us live here and we wait for our deliveries. He does not try to deliver. After many angry messages to H of F I finally got an apology and gave up. The dressing gown came on the third day, and was gorgeous, which did help as it was also on sale, great value. Hence 3 stars not 1. I have had the same issues with Hermes when buying from M&S recently. M&S contacted hermes on my behalf and got them to contact me. They refunded the postage and in one case they also refunded items. They even gave me a voucher- twice. All this was super generous given all I might have asked for was that they contact Hermes and maybe refund postage. Maybe most important, they were usually so polite it defused my upset, and this was not the case most of the time with H of F. I will avoid buying from H of F online now. The Westfield store is a 7 minute walk. However due to chronic ill health I don't often shop in store. HOF40000066821248”

Posted 2 years ago

“I pad for next day delivery and it took two days.”

Posted 2 years ago

“Ordered 3 tops, 2 are good, 1 was labelled as a small on the bag but the label on the top said x large. I have returned this however had to pay for it to be returned as postage wasn’t free.”

Posted 2 years ago

“It would be great if you could have ‘live’ stock levels available when ordering. It’s frustrating being able to order and pay for items only to find out the warehouse is out of stock a few days later.”

Posted 2 years ago

“Shipping price is ridiculous but I couldn’t get my item anywhere else.”

Posted 2 years ago

“The on line chat does not work effectively and is extremely frustrating. However the email service (Grace) was excellent”

Posted 2 years ago

“Item as described. I was a bit disappointed with the packaging as it was a gift and didn’t come in a box - only a cellophane wrapper. As a designer item I thought it would have been wrapped better.”

Posted 2 years ago

“Slow delivery, had to pay for delivery and send back items. So won’t be buying again for these company!”

Posted 2 years ago

“Paid for next day delivery I got 4 days later so that's was a waste. The george foreman electric bbq works and is good to be honest but the cons are it's not stable when built and it's not a real bbq.”

Posted 2 years ago

“I paid for next day delivery and it didnt come the next day.”

Posted 2 years ago

“Happy with my items but I paid extra for next day delivery which I didn’t receive. I was compensated with a next day delivery code to use on my next order which I think is totally unrelated and unacceptable. I’m not planning to make an order any time soon and if I did I probably wouldn’t be bothered about when it arrived. It was the items on this specific order that I wanted next day. If you can’t provide the service you shouldn’t charge people for it.”

Posted 2 years ago

“Wasn’t very happy that I paid for delivery £4.99 on top of the item that I purchased and when I returned the product I had to pay over £4 again”

Posted 2 years ago

“Lovely product but terrible service”

Posted 2 years ago

“I was impressed with the speed of delivery however, the item was priced £5 less than the online price which I found confusing.”

Posted 2 years ago

“I have returned the shoe I bought as the size 8 is normal size 8 I have used”

Posted 2 years ago

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House Of Fraser is rated 3.0 based on 7,449 reviews