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House Of Fraser Reviews

3.0 Rating 7,449 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,449 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 27th November 2023

House Of Fraser 1 star review on 16th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 24th October 2023

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 2 PG smocks & a PG parka, arrived in 3 days, perfect 😎👍”

Posted 6 months ago

“great online store, I shop with them since 2015 and never had problems. nice range of goods and attractive prices (just wait for the proper time to buy). the only rather minor issue is that HOF doesn't always have the correct sizing information regarding unfamiliar brands, but you have the entire internet on your disposal don't you?”

Posted 6 months ago

“Very friendly customer service”

House Of Fraser 5 star review on 22nd December 2022

Posted 1 year ago

“Die meisten positiven Eindrücke”

Posted 1 year ago

“Hi, As a former service employee for numerous years I appreciate that retail return policies vary from store to store and are the policies of the store and not the staff. Imagine my disappointment then when I received a very nice new jacket from my teenage son only to realise he’d not only not provided the receipt in case of needed exchange but purchased a much smaller size than I need. Body pride and financial pocket therefore both taken a poorly timed blow! This was a present that was for my 49th birthday which potentially I would not be able to adorn. So today I thought well it’s worth asking if I could exchange for a larger size or something nearest the pin ! I wasn’t too hopeful but it was in shop condition still as only purchased yesterday and with tags on so here goes … I was initially rebuffed by a rather solemn lady but hey she is only doing her job I thought but on the other hand the customer is always right no ? So I asked a rather polite lady named Anne-Marie whom I have had excellent customer experience from before in fact, as if remembered that I said to myself, well let’s just get a second opinion.. Not only did very helpful and friendly said shop assistant direct me to the right place to exchange the garment she went above and beyond in using common sense and good customer skills combined. I sincerely hope that she is commended in some way for her service that I experienced (financially I hope) as I will most certainly be spending my money with House of Fraser Norwich again because of her service and genuine manner. Thanks to her manager also whom I did not think to ask her name as I was so impressed by the said star of the day!! Thanks again, Craig V.”

Posted 1 year ago

“Today 8th November. Lady on Sislea skin care. Very helpful. Professional, patient. Hope we continue to keep our House of Fraser in Leamington. Hope everyone supports the store by shopping locally. Also lady on paying point nearest to Jack Wills. Really friendly and helpful. Thanks”

Posted 2 years ago

“Birmingham House of Fraser a must stop shop. I don’t understand why it’s not busier. Great service. Super brands. Plus I can see the clothes up close. No online shopping that will be returned a dozen times.”

Posted 2 years ago

“amei a loja tudo bem feito”

Posted 2 years ago

“Great service. Good choice of items. Quick delivery. Quick and easy returns if needed.”

Posted 2 years ago

“The young lady who looked after me in the lingerie department new what she was on about I bought 2 freya bras in store and 5 on line. The department head was on holiday this girl was brilliant 🤩”

Posted 2 years ago

“Recently purchased an item for my partners birthday online , great value and fast delivery time . My go to store to look for items , highly recommend.”

Posted 2 years ago

“Always excellent 😊”

Posted 2 years ago

“Happy with the service and my purchase I received. My order arrived within the time I was allocated by the delivery company . Thank you .”

Posted 2 years ago

“Excellent service thanks”

Posted 2 years ago

“Delivered 1 day early but we were home anyway. Product relatively easy to assemble”

Posted 2 years ago

“great product good price fast service 5 star”

Posted 2 years ago

“Very good service-everything has arrived safely and in tact -pleased !!!!”

Posted 2 years ago

“Great customer service!”

Posted 2 years ago

“Always satisfied by shopping on line.”

Posted 2 years ago

“Good quality shirt at a reasonable price. Prompt delivery”

Posted 2 years ago

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House Of Fraser is rated 3.0 based on 7,449 reviews