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House Of Fraser Reviews

3.0 Rating 7,449 Reviews

46 %

of reviewers recommend House Of Fraser

Company Reviews

3.0

Based on 7,449 reviews


Customer Service
Customer Service	1.2 out of 5
Returns & Refunds
Returns Process	Could Be Better

Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 1 star review on 27th November 2023

House Of Fraser 1 star review on 16th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 11th November 2023

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 26th October 2023

Stuart Callaghan

House Of Fraser 1 star review on 24th October 2023

66

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thanks to the manager for his help in the selection”

Posted 1 year ago

“Waited two weeks, still not dispatched my item. Had to chase them up but still didn’t rush to post it out. Happy with item when it came.”

Posted 2 years ago

“House Of Fraser are a great company to buy from, their range and quality is exceptional. Being employed by them, however, is a very different experience altogether.”

Posted 2 years ago

“Lots of choice. Sale excellent”

Posted 2 years ago

“House of Fraser were very good but let down by their delivery service. (Hermes)”

Posted 2 years ago

“in the last order I had the wrong size item. I returned the item but I have not yet received the ordered item”

Posted 2 years ago

“Quality items and on-time delivery. Will recommend”

Posted 2 years ago

“Always polite helpful staff”

Posted 2 years ago

“No problem with the ordering process or standard of product, however the delivery with Hermes was not up to the same standard. Hermes faked that they had attempted to deliver the item, however I was in all day and they definitely didn’t attempt a delivery, they also said they would reattempt the delivery the next working- but didn’t!! I’m sure they have faked the ‘attempted delivery’ just to hit their targets!!”

Posted 2 years ago

“Good quality boss shorts purchased, quick delivery”

Posted 2 years ago

“Delivered on time, good quality products & reasonably priced. Can't believe it's not still open.😢😢”

Posted 2 years ago

“House of fraser have been good and very quick to dispatch but the product sizes need to be looked into though as all different sizes”

Posted 2 years ago

“Fast shipping”

Posted 2 years ago

“Easy to install. Good value. Very stable.”

Posted 2 years ago

“Bought two pairs of stretch jeans same make, same size. They are both fine for me but disappointed to note that finish at bottom seems are different in each colour.”

Posted 2 years ago

“Simple and Elegant”

Posted 2 years ago

“▪︎I am happy with what I ordered from you▪︎”

Posted 2 years ago

“Good quality garment, appropriately packaged, slightly dusty so loses a star”

Posted 2 years ago

“Good service and choice but should be free delivery for over £30 like other outlets”

Posted 2 years ago

“Good customer service”

Posted 2 years ago

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House Of Fraser is rated 3.0 based on 7,449 reviews