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House Of Fraser Reviews

3.0 Rating 7,512 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,512 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 2 star review on 26th June 2025
Vasile
House Of Fraser 1 star review on 2nd January 2025
Greg
House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
83
Anonymous
Anonymous  // 01/01/2019
Fabulous store with luxurious products. I can’t wait for my local store to reopen. Not least because it will save me money on returns postage when I can go back to Click and collect
Helpful Report
Posted 4 years ago
Purchased a Michael kors bag absolutely love it 😊 So many compartments beautiful leather excellent and quick service Would recommend using House of Fraser again 😊
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Posted 4 years ago
I purchased a Barbour jacket in the sale . I am absolutely delighted with it . Great quality and a perfect fit and the bonus was £100 off the ticket price !
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Posted 4 years ago
Awesome items/brands at competitive prices...quick delivery 👏
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Posted 4 years ago
Delighted with my recent purchases- clothes were good fit and iPhone charger excellent quality for the price!
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Posted 4 years ago
Delivery arrived safe undamaged and on time.
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Posted 4 years ago
Excellent service
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Posted 4 years ago
Never had a problem, but I always upgrade delivery to next day. And have always received the next day to, items always spot on and clothing always sealed. Thanks
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Posted 4 years ago
Lovely product, fast delivery
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Posted 4 years ago
Wrong colour shorts but like quality so keeping them.
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Posted 4 years ago
All my products arrived on time no issues and sent few items back and received quick Notification that they have received them. Only sad thing is you have to pay for delivery and returns.
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Posted 4 years ago
Really liked the flash sale notifications and purchased a beautiful pair of Biba shoes which came beautifully wrapped and were delivered in good time. Excellent service and I enjoyed the shopping experience. They were an absolute bargain!
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Posted 4 years ago
Brilliant product , delivered very quickly
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Posted 4 years ago
Got some Great offers on sale quick order system and delivered within 3 days .. fantastic
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Posted 4 years ago
Brilliant service, kept up to date regarding delivery, on time, excellent shoes in perfect condition at a great price. Thank you.
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Posted 4 years ago
A speedy and efficient service ..five stars is a shortfall
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Posted 4 years ago
Excellent - very speedy return and replacement service Have used House of Fraser before and will again (although I'll admit I'm looking forward to actually visiting the stores again!)
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Posted 4 years ago
Purchased a pair of Ralph Lauren trainers and they were delivered promptly within 3 days, excellent service.
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Posted 4 years ago
Une grosse commande réalisé sur le site et arrive super content
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Posted 4 years ago
I was very pleased with my bag and the service and the delivery was great
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Posted 4 years ago
House Of Fraser is rated 3.0 based on 7,512 reviews