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House Of Fraser Reviews

3.0 Rating 7,512 Reviews
46 %
of reviewers recommend House Of Fraser
3.0
Based on 7,512 reviews
Customer Service
Customer Service
1.2 out of 5
Returns & Refunds
Returns Process
Could Be Better
Read House Of Fraser Reviews

About House Of Fraser:

We are the leading, national premium department store group in the UK and Ireland trading principally under the iconic House of Fraser brand name through a portfolio of 62 well-invested stores as well as through our rapidly growing web-store, www.houseoffraser.co.uk. The House of Fraser brand is differentiated from other department store groups in the UK by our 160 year history in the UK retail market, our wide geographic reach (across the UK and on-line), our broad range of high quality premium branded merchandise offered at attractive prices, our increasing exclusive House Brand offering and our commitment to providing an imaginative, exciting and relevant shopping experience to our customers.

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Email:

cs@houseoffraser.co.uk

Location:

House of Fraser Unit D Brook Park East Shirebrook
NG20 8RY

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House Of Fraser 2 star review on 26th June 2025
Vasile
House Of Fraser 1 star review on 2nd January 2025
Greg
House Of Fraser 5 star review on 16th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 13th September 2024
Anonymous
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
House Of Fraser 1 star review on 5th June 2024
Șevciuc Adelina
83
Anonymous
Anonymous  // 01/01/2019
Service as fine.
Helpful Report
Posted 4 years ago
The best clothes trading of classic brands on the www today. Service is allways the best.
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Posted 4 years ago
Excellent website, got the most gorgeous Ralph Lauren dress and such a bargain. You do have to pay for post to return from Ireland but the bargains more than make up for it. Brilliant quality and excellent customer service, return refunds processed fast, I purchase regularly from House of Fraser and its one of the best
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Posted 4 years ago
Efficient service, however very disappointed at delivery charges. I'm normally an 8/10 so order both to see what fits. The item I ordered required me to return both 8 and 10 and order size 6. The size guide was totally unreliable with these items I ended up paying an extra £15 in postage. I'll not do that again, despite keen pricing and good service.
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Posted 4 years ago
Quick delivery and I was pleased with the item ordered.
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Posted 4 years ago
I have started using HoF recently and have make number of purchases in sales! Great value and good quality- I love Biba jeans!
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Posted 4 years ago
Fabulously good
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Posted 4 years ago
Love looking on the site and getting bargains would recommend house of frazer
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Posted 4 years ago
Great service and quick delivery and easy to place order online . Deffo use again
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Posted 4 years ago
Easy to use, nice products
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Posted 4 years ago
I order alot from House of Fraser & happy with everything I purchase. The only negative is the delivery charge especially when I order mainly over £70.
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Posted 4 years ago
Good quality tote bag and perfect size. Fast delivery and good communication through out. I am very pleased indeed.
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Posted 4 years ago
Excellent service, but very strange when buying things over £200 need pay for postage, that I don't like it.
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Posted 4 years ago
Great prices excellent service
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Posted 4 years ago
Great, fast delivery.
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Posted 4 years ago
Prompt delivery. Quality and fit of garment good. My husband has already one in a different colour and finds it very comfortable. Gant for men is an excellent brand. Trousers excellent fit too.
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Posted 4 years ago
Delivered as promised. Speedy. Lovely dress. Fits perfectly.
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Posted 4 years ago
Quick and good service.
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Posted 4 years ago
Bought a pretty Radley wallet/purse online. Delivered in a few days and beautifully wrapped.
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Posted 4 years ago
Very quick delivery and great quality jacket and walking shoes
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Posted 4 years ago
House Of Fraser is rated 3.0 based on 7,512 reviews