The House of Bruar Reviews

Name: The House of Bruar
Rating: 2.04

2.0 Rating 116 Reviews

22 %

of reviewers recommend The House of Bruar

Company Reviews

Questions

Metrics

2.0

Based on 116 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 68%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Over A Week
Returns & Refunds
Returns Process	Could Be Better

Visit Website

Write Your review

Tell us how The House of Bruar made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

The House of Bruar 1 star review on 9th August 2024

Anonymous

The House of Bruar 1 star review on 31st August 2022

The House of Bruar 3 star review on 2nd May 2022

Tony Morris

The House of Bruar 1 star review on 8th April 2021

Parkes

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“As an online retailer this company is extremely efficient at taking orders, dispatching the same after swiftly taking payment. However, should there be the need to return a purchase, this is when the returns policy fails. Even though the returned item is confirmed received The House of Bruar seem most reluctant to release refund monies without the need for the consumer seeking the assistance of PayPal or credit cards companies. Therefore it would be most foolish to trade with this company without protecting your method of paying for the goods. Be aware of this retailer.”

Helpful Report

Posted 1 year ago

“My elderly aunt paid a premium postage charge and ordered a birthday gift for a November date. The gift has still not arrived. My aunt in her late 80s, who is very articulate, intelligent ordered the gift over the phone as she does not use on line technology. She has telephoned the company numerous times...still no gift, some customer support staff were rude and unhelpful. At no point has she been offered any compensation for inconvenience. She has never had an apology and she is still out of pocket!!!! What sort of company is this???? It has an evident disregard to its elderly customers. Absolutely appalling service, dishonest and disrespectful.”

Helpful Report

Posted 1 year ago

“First order arrived quickly. Had to return 1 item to exchange for different size. No refund, no shipping of second order but credit card was charged for all 4 new items. One item not available until spring. No one responds to numerous emails. Chat can’t see order or do anything. It’s a large order. Very disappointed and still waiting. Nice products but 0 customer service. USA customer.”

Helpful Report

Posted 1 year ago

“Still awaiting a refund after 2 weeks??”

Helpful Report

Posted 1 year ago

“No stars in fact. I returned two items and have only been refunded for one as they say that was all that was in the parcel. They say they have camera evidence but are refusing to send it to me. Meanwhile keeping my £60”

Helpful Report

Posted 1 year ago

“I have returned a gilet that was too big for me (at a cost to myself) & 4 weeks later I am still waiting for my refund. I have emailed them many times & have had no response. Luckily I paid through paypal so have opened a case against them. It is so very disappointing as I have visited the shop many times over the last 20 years but their on line service leaves a lot to be desired. Won't be using it again!”

Helpful Report

Posted 1 year ago

“Everything! From sending the parcel with the worst delivery service ever To Evri loosing the watch To having to call yourselves at least 6 times to no avail To finally being told that the parcel was list and I am now awaiting a refund as the watch had sold out.”

Helpful Report

Posted 1 year ago

““Buyer, beware.” This company charges for returns, basically they are not offering a mail-order service. Which is very disappointing. I feel the marketing team should make people aware that they do not give free returns. Or maybe this is part of their marketing ploy. The end result is of course is that I won’t ever be doing any business with house of Briar again, As I feel I’ve been scammed. I returned the products at a cost of £7. This was to send, second class, as it would have cost me considerably more to insure the contents worth £470. To be honest it’s not about the money it’s about the principle of the thing. There are many companies supplying similar quality products online. I suggest any customers who like tweeds and country attire look elsewhere. Lord Mark Durrant”

Helpful Report

Posted 1 year ago

“I was trying to place an order online, but Bruar’s website had an issue. It’s 2 weeks ago now. Phoned several times. Been blatantly lied 🤥 to that someone had phoned and left me a vm, but the Advisor couldn’t tell me what the message was!!! Still unresolved. Even emailed the Director, you guessed……. No reply or even acknowledgment. Bitterly disappointed 😔”

Helpful Report

Posted 1 year ago

“Poor packing trousers unwrapped with bits of lint on them evidently been worn before ? Wrote an email didnt reply. Sent an item back didnt contact me to say they were sending a refund eventually Couldn't care less attitude . Avoid.”

Helpful Report

Posted 2 years ago

“I only bought one item from The House of Bruar in the early part of this year. It was a Liberty print cotton skirt. The material was thin, unlined, see through and poor value for money. Shortly after, I unsubscribed from the mailing list. But it did not stop The House of Bruar from sending me catalogues. Each time I received the catalogues, I forwarded it back without opening it. Then came the letter, attached with promise of FREE DELIVERY. I did not expect such an aggressive marketing strategy from The House of Bruar. You're Tops. No other retailer does it.”

Helpful Report

Posted 2 years ago

“Received a pair of boots and they had a mark on the toe. I emailed house of Bruar 06..04.22 it’s now 19.04.22 and still not had a reply. Really bad customer service, I will not shop here again.”

Helpful Report

Posted 3 years ago

“I ordered a large size ladies' sweater 'a few left' so I put it quickly into the basket. I was told that my order had been confirmed by email. I wish I had not accepted this and instead printed off or taken a screen print of the basket-page. When I got home late last night I found that the 'confirmatory email' confirmed an order for another item which I had not made and did not want. Not surprisingly (at c 10pm) the sweater concerning the order I HAD made was 'out of stock'.”

Helpful Report

Posted 3 years ago

“My Husband ordered online a ladies jacket on my behalf as a Birthday gift . The picture showed the jacket in a lovely pale green with an orange lining. The jacket did arrive promptly, however was nothing like the picture on the website. The jacket I received was a deep dark green with an orange lining. We explained the problem to an assistant on the online chat, who just said, return the item if you don’t want it. It wasn’t my fault that the colour was not as described but I’ve had to pay £12 to return the jacket, which I’m hoping will be refunded sooner rather than later, although from reading some of the other reviews I have my doubts. I am surprised that no explanation has been offered by the company for this error on their behalf, as I get the impression they regard themselves as providing a quality service. I won’t be shopping with The House of Bruar in the future and will not be recommending it to others either.”

Helpful Report

Posted 3 years ago

“I will not recommend this company. I wish, that money they spent on catologues , will be spend on better service. Shame”

Helpful Report

Posted 3 years ago

“Appalling service. Ordered shoes over two months ago and they still have not arrived. I have phoned House of Bruar twice and promised two delivery dates - still no shoes. No contact at all from House of Bruar to explain appalling delay.”

Helpful Report

Posted 3 years ago

“This is disgusting Customer service. I am still waiting for the confirmed and paid order of 18/11/21 to be received... On the 14/12, I was told it would be sent by 24 hr priority service, by way of an apology, surprise surprise it has yet to arrive..l feel completely let down and embarrassed by this company, very poor service to say the least.”

Helpful Report

Posted 3 years ago

“Their email inbox is full? They won't acknowledge my emails and I have been waiting 10 days so far for a refund I am entitled to. Shocking customer service.”

Helpful Report

Posted 3 years ago

“As of today 9/12/21 I am still waiting for my confirmed order of 18/11/21.. Rang customer service advisor 25/11/21 and again 2/12/21 and told that it may take approximately a further 14 days ?, so it could be even longer !!. Terrible service, they have had my full payment since the order was placed and I have nothing. I therefore can not recommend this company.”

Helpful Report

Posted 3 years ago

“I bought my wife a Jumper from this company it turned out to be too small, so I sent it back, 10 days after the Post Office says that they have received it it is still not on the system as being received. The Service department (a misnomer) seems not to be particularly bothered saying it can take up to 14 days to be logged onto their system. They will not give out any information as to how this system can be hurried up.”

Helpful Report

Posted 3 years ago

The House of Bruar is rated 2.0 based on 116 reviews