“If I could give no stars then I would. I booked and paid online and was charged again at a higher price before the booking. I emailed about this and they agreed to refund the higher (incorrect) price they had charged on top of my hire. Instead they refunded the lower price that I had booked online. I spoke with them again and they said they would refund the difference. After my hire this still hadn’t been done and they have now taken more payments without my authorisation and without any reason. They are now refusing the give me the original price that I had booked or accept that the other transactions they have taken were unnecessary. It’s terrifying that they have the ability to take payments out without authorisation. They also picked it up 2 days late which was inconvenient as I had booked the day of pick up for a reason.”
“Ordered scaffold tower to arrive early morning 2 days later, midday and still no sign. no one answers the phone - literally 10 mins of ringing. a 'chat advisor' online just shrugs it off as its not his fault its transports fault.
useless company no customer service”
“Ordered a chipper from Basildon. Was told I would have it on the Wednesday AM but it didn’t turn up until Friday PM even though they said we’d have it first thing the morning. Had to pay a big deposit of £300 and rented the chipper for £150. Chipper was rubbish. Last place I would go to if I need something in the future. Shambles”
“Huge queue for their one bay due to Covid, phoned to change the date and ended up having to drive to a different branch who the had to change the date again, takes a long time to get deposit back. Avoid”
“The guy collecting the ladder came an hour and a half early while I was in the bathroom, he didn't wait for me to get to the door and left, I have a message saying I will be charged for an extra day. None of the texts I am sending are getting through, phone calls are going to voicemail.
HSS:
Didn't give me a full day's use of the equipment although this was agreed.
Arrived with little notice - the text message warning arrived at the same time as the truck.
Didn't wait long enough for me to answer the door.
Weren't available for me to contact them after the mistake was made.
Mostly it's really irritating to encounter this sort of scam - somehow HSS think that an extra day's hire of a ladder is better than repeat business. Reminiscent of Blockbuster video.”
“The guy collecting the ladder came an hour and a half early while I was in the bathroom, he didn't wait for me to get to the door and left, I have a message saying I will be charged for an extra day. None of the texts I am sending are getting through, phone calls are going to voicemail.
HSS:
Didn't give me a full day's use of the equipment although this was agreed.
Arrived with little notice - the text message warning arrived at the same time as the truck.
Didn't wait long enough for me to answer the door.
Weren't available for me to contact them after the mistake was made.
Mostly it's really irritating to encounter this sort of scam - somehow HSS think that an extra day's hire of a ladder is better than repeat business. Reminiscent of Blockbuster video.”
“Demanding payment in full during lockdown!!!
Demanding payment in full or they’ll proceed with court action, during the Coronavirus Lockdown where self employed builders cannot work and hence cannot earn. No response or any offers of help from them. Disgraceful!!!”
“I worked for this company and I have to say they are so intense it's untrue they expect results too quickly and training is really poor ..I think people who work here are just living on a knife edge every day because of the ridiculous high expectations of the business. .think long and hard before working for these ..”
“Deposit not refunded
Karcher carpet cleaner good but still haven’t received my £50 deposit. Hired the cleaner 29/1/19 for a week. Complained, in branch, on 8/3/19 that the refund of my deposit had not appeared on my statement. Was told that the refund “should only have taken 1 week. The refund was processed but not arrived in my account.” IT support checked my card details, apologised profusely & said “will be with you this afternoon”. Over a week later (19/3/19) still no refund. Rang Crayford branch. They were apologetic & “will look into it.” Unable to find a contact number for Head Office. Emailed press office & posting on as many sites as possible in the hope of getting a reply from the Head of Customer Service. If you hire from HSS, check your statement & ensure you get your deposit back otherwise it’s a very expensive hire.”
