Deliveroo Reviews

Name: Deliveroo
Rating: 1.19

1.2 Rating 1,096 Reviews

4 %

of reviewers recommend Deliveroo

Company Reviews

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Metrics

1.2

Based on 1,096 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. So so so bad. Such a simple concept and should be the best thing ever but food always late (often 1 hr or more) if it turns up at all. They tempt you in with great restaurants but always mess it up, ruining any food that is delivered”

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Posted 6 years ago

“Every time I order there is something missing”

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Posted 6 years ago

“Deliveroo delivery service is horrible. Their customer service is horrible. I wouldn’t use them again, ever.”

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Posted 6 years ago

“The rider was able to communicate and wait for me to accept the delivery although I was caught in an urgent meeting flawlessly but caring to message me and arrange and wait for me over 8 minutes.”

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Posted 6 years ago

“Absolutely atrocious service. Waited for nearly 3 hours only for them to tell me my order had been cancelled.”

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Posted 6 years ago

“Absolute horrendous service! ordered our food and apparently the driver was waiting outside my property for 10 minutes even though the voicemail which was left said they didn’t know my door number. Apparently the driver phoned us but we had no phone call. We had a call from a Leeds number which was head office. The driver is taking the food back and no refund is going to be given. Deliveroo refuse to send a new order so we have paid for something we have not received. Customer service is absolutely appalling! Had to give one star as this website wouldn’t let me write the review otherwise.”

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Posted 6 years ago

“Saturday 16th February Place a £42.40 order Receive order one hour later. Open order to find food greasy, cold and layers of oil over the curry with wilted salad. 10 mins later Get in car and return the entire order. Informed by the restaurant that they will cannot issue refund but will contact Deliveroo and we will be refunded in the week. Sunday 24th - 1 week later. No refund so contact Deliveroo directly. ‘Chyril’ on Deliveroos instant messenger customer services informs me : “Because your claim was issued more than 48 hours later we can’t offer you a refund or any additional credit - but we will be sure to take your feedback on board” This is TOTALLY unacceptable. I did not eat the food. The food was inedible. We returned the food and was informed by the restaurant a refund would be provided. Why would I contact Deliveroo? I am unwilling to accept that I am down £42 when returned the product I paid for within half an hour! Horrendous customer service which I will be taking further and most definitely never ordering from Deliveroo again.”

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Posted 6 years ago

“Lately this app has been a nightmare.. Usually down to the drivers being unable to find my location(not difficult) then claiming the order is cancelled without even calling me.. The latest one was to tell me id received my food 8 minutes early but it hadn't arrived.. Was offered a new order taking the same length of time to deliver or a refund which isn't much good at 10pm.. Get it together :(”

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Posted 6 years ago

“If only 0 was an option! Don’t ever order with deliveroo if the restaurants are always ruining your orders because no one is ever willing to accept liability or fault over silly mistakes not in your control.. I made an order on 20/02/2019 with thirtynine desserts. We ordered a Nutella waffle, sorbet sundae, chocolate brownie and a artistian cake slice we also payed extra money for soft serve ice cream (it wasn’t free) and Italian cream Gelato, both ice creams were missing, the waffle was cold and the strawberries were off so unacceptable when speaking to someone through their chat called ‘Michael J’ he was extremely rude and told me that he wasn’t able to do anything even after I explained that the ice creams weren’t free!! then before I could say anything ended the chat abruptly... I’ve since cancelled my monthly subscription and I’ve also deactivated my deliveroo account best decision ever will be going else where to order my food if this is how they treat loyal customers how disgraceful wouldn’t recommend to anyone also told my family not to use them due to this incident.”

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Posted 6 years ago

“Appalling customer service. latest order I received was someone else's order, half the value of my order and the delivery guy drove off and told me to call the restaurant, called the restaurant and they took no responsibility as they were closing and told me to contact deliveroo who took no responsibility and offered me a £2.50 credit! Will never use again, would not recommend.”

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Posted 6 years ago

“Overpriced and underhand Add a surcharge for 'service' at the end of the ordering process. Customer service appears staffed by bots, or people who simply don't read the complaints they are replying to. Pick up your takeaway yourself if you can, and save £6 (inc. tip).”

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Posted 6 years ago

“Love the fact you can track your order on the way, reasonable choice of places to order from too.”

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Posted 6 years ago

“Out of pocket with a bad order. Restaurant is not answering their phone and Deliveroo have done nothing to help other than keep me on the phone for 30 minutes.”

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Posted 6 years ago

“Horrific customer service! There was a problem with their website last night in London which told me that that my order hadn’t gone through. I therefore then ordered directly with a restaurant locally. Turned out my order had gone through and they charged me for it! The customer services team now refuse to refund me although I have always been a loyal deliveroo customer. Will never use them again. They are beyond unethical.”

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Posted 6 years ago

“Order what you want...*WHERE* you want...when you want. My current address is actually closer than space so... Where are you at Deliveroo??”

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Posted 6 years ago

“Avoid !!!!”

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Posted 6 years ago

“0 stars... Absolute time wasters, I feel sorry for the restaurant I ordered via deliveroo tonight. Says 30 mins delivery time and an hour and a half later still nothing! I rang the restaurant to see what the hold up actually was as the app didn't tell me. The truth was there was no drivers to collect the food they already cooked on time so it would of been freezing cold! Deliveroo customer service wasn't that helpful as it was 10pm and my family had already eaten without me... I told them I wanted a full refund as I've gone without dinner tonight. They cancelled the order completely and credited 5 pounds. I said what is 5 pounds going to do? There's an expensive 5 pound delivery fee so that gives me nothing and won't be using the service again... Absolute joke!”

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Posted 6 years ago

“They refused to refund my money for my order not delivered.”

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Posted 6 years ago

“It would be -5 If I could give it. Non existent customer service. Food was cold driver said I had to call deliveroo. The claim they can only give feedback to restaurant. I called the restaurant who tell me they are obliged to give me a full refund. Call them again spoke to a manager would only give the location as off shore! They weren't interested/couldn't give a t*ss as the order on time.”

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Posted 6 years ago

“I should give 0 but is not existing. I order a waffle and I was waiting for my order at the window. The live notifications showed me that the driver arrived but I couldn't see him. I tried to call the provided number and was not going. After sometime I saw on live map notification that my order was delivered to me while I was still witing my order. I called customer service and said that they couldn't reach me and the driver left, however, the notifications showed that the order delivered tome.....LIES ..BIG LIED. Nobody ever called me or ring my bell or send an email to me. I told to the lady about that and she was laughing...imagine real laughing...And also couldn't speak English at all... I told her maybe the driver did that to eat my order, I didn't know, They charged me 12 pounds and really I will never order from them again, please please please avoid them like a plague...They are very bad guys and inconvenience service.”

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Posted 6 years ago

Deliveroo is rated 1.2 based on 1,096 reviews