Name: Deliveroo
Rating: 1.19

“If I could rate 0 I would. Completely and utterly useless is an understatement. I would have gotten the same results from your service had I not ordered food in the first place. I am utterly disgusted that you conduct business in this way. Several times I have ordered and each time I am on edge as to whether my food is going to turn up. You promote prompt delivery... talk about false advertising. It's like going to a Beyonce concert and Britney Spears showing up. When the food has been ready for 1 hour and a driver does not accept the order and your food turns up cold, you offer credit or a refund, sorry that's not good enough, simply turning up or apologising and redoing the food so it's at least warm would be a start. You make me sick. Sort yourselves out.”

Helpful Report

Posted 6 years ago

“If I could rate 0 I would. Completely and utterly useless is an understatement. I would have gotten the same results from your service had I not ordered food in the first place. I am utterly disgusted that you conduct business in this way. Several times I have ordered and each time I am on edge as to whether my food is going to turn up. You promote prompt delivery... talk about false advertising. It's like going to a Beyonce concert and Britney Spears showing up. When the food has been ready for 1 hour and a driver does not accept the order and your food turns up cold, you offer credit or a refund, sorry that's not good enough, simply turning up or apologising and redoing the food so it's at least warm would be a start. You make me sick. Sort yourselves out.”

Helpful Report

Posted 6 years ago

“Worst service I have ever seen. I ordered food and I end up waiting about an hour for the rider to be signed. They claimed it was a busy area for orders and I wonder how other customers are served if I have given a priority to assign a rider and took an hour to find one. Second time again same issue there was no rider to assign and after one and a half hour the order is cancelled because there were no rider. Why do they take orders if they do not have enough riders. I am not sure how they are planning to survive with this kind of services. I would NOT recommend at all to use this service and I beleive restaurants also should not use this as this kind of service will effect their reputation.”

Helpful Report

Posted 6 years ago

“Food had not arrived after one hour although order was marked 'complete '. I was offered more food in an hour or a refund to my account (with no compensation). Um...no. I asked for a refund to my card which was done- why was this by offered first? Cheeky”

Helpful Report

Posted 6 years ago

“*BEWARE* I used deliveroo a couple of times over 2 months to order food, can't fault the food or the speedy delivery however...YOUR ACCOUNT CAN BE HIJACKED. I found within 40 mins my bank had sent me a text to inform me of a payment made to deliveroo, when i logged onto my account I had found someone had changed the delivery addresses twice and mobile twice and ordered from 2 restaurants all totally to the value of £87 worth, 1st thing I did was delete my card details and than proceeded to ring deliveroo up they told me that the orders can't be cancelled and the money had already been through transaction and both food orders had been marked as collected by the thief and if I require a refund from my account being hacked into that I had to email them, which I did but I also rang my bank whp unfortunately said they can't refund me it was down to deliveroo after 3 days of emailing them they finally agreed to refund me but to wait 3-10 days for the money to be refunded into my bank... 8 weeks later still nothing! I would like to point out deliveroo told me that I was at fault for my account being hacked by using my email and same password as other accounts I had apparently are using online listing.. MySpace imesh and a few other sites I never heard of...now bear in my the email I used on their site was 3 months old so was new and the password I used is different to every email and every account or website I join up to (I keep all passwords to accounts written down in a diary) and the websites they had listed my email was on was infact a complete big fat LIE...my point is they are complete and utter liers and will worm themselves out at being at fault which mean they would be prosecuted! I would also like to point out there is proof that deliveroo accounts are being sold on the dark web market place for £10 (noted the seller mentions he has access to hundreds of active accounts with victims card details stored on them) with intructions to who ever buys an account how to get their moneys worth from the accounts and to use local business or shop addresses local to them to pick up the stolen food orders to avoid being caught. It seems someone within deliveroo has access to people's accounts (email and pw) and are selling them the dark web and not from deliveroo customers being hacked from "using the same email and password" from other websites. Please AVOID USING them, the fact you can order food without the cvv (3 digit) pin at the back of your card to order food says it all that the company isn't safe to use and only takes myself and other victims to fall deep into being scammed out of money from thieves working within the company.”

Helpful Report

Posted 6 years ago

“I do not recommend deliveroo. We ordered 3 times and always had bad experiences. Missing food, late delivery, etc. I just delete the app. Good bye, forever!”

Helpful Report

Posted 6 years ago

“Slow to update new postal codes that are absolutely within range (all surrounding postal codes are accepted)”

Helpful Report

Posted 6 years ago

“we ordered two boxes of food, the top one was completely open, cold and messed up. Their CS team couldn’t care less. Never again”

Helpful Report

Posted 6 years ago

“by far the worst service door to door in London, shocking delivery times and thats when the food actually even turns up..... which isnt always , drivers are rude, and dont even bother calling their customer service as these are the fools who couldnt get a job at KFC.. you get the point i hope”

Helpful Report

Posted 6 years ago

“I have been using Deliveroo for over a year and rarely had a problem ordering food mainly in the City of Lodon (at a fairly central location). On 24 Dec 2018 however, I received three suspicious emails in quick succession from Deliveroo, one informing me that my delivery address had been amended, the next email saying my phone number had been updated and the third email saying my email address had been updated, all within 5/6 minutes. I was on my laptop so immediately knew someone had breached account security and was using my account to order food. Within 2 minutes I checked my Credit Card (details were saved with Deliveroo) statement and knew I had been charged 28 pounds for a food order. I immediately cancelled my credit card and called Deliveroo, who responded by email asking me for further information. Although I responded to Deliveroo within 10 minutes, there has been no response from management since. I was looking for a refund of the 28 pounds I lost because of poor site secuirty protocols, but that is the lesser issue here. The fact that the Deliveroo website would allow a user to make chnages to all three details (address number and email address) and still use a saved card / payment method is extremely dangerous. It is a serious system design issue and needs to be adressed asap. But since management is completely unresponsive I decided to leave a review online! Rest assured there is no customer service as such. Pls do not save any card details on Deliveroo.”

Helpful Report

Posted 6 years ago

“terrible. rider never turned up then online in the account - which we were wathcing - claimed he'd arrived early, which set off alarm bell. we call the service line straight away. they were almost incomprehensible but couldnt do anything or contact the rider. utterly pointless. lets see if we ever get a refund. what a scam.”

Helpful Report

Posted 6 years ago

“Serious warning: do NOT entrust Deliveroo with your precious bank details! I would very strongly encourage people to write to the UK Trading Standards. Or even to your MPs. This is a Rogue organization and should not be allowed to operate in this country. Our Deliveroo account was hacked and orders were placed by criminals to the tune of 100£. At unacceptable length, Deliveroo eventually clarified what had gone wrong: the 3D-Secure Verified by Visa page on the Deliveroo website has been breached (if indeed this is the real reason for Deliveroo allowing criminals access to our money). Deliveroo will not take any responsibility for this and tells us it is out of their hands, and to contact our bank, it is an utterly unethical stance. We entrusted our bank details to Deliveroo. It is up to Deliveroo to ensure that its relationship with the Visa is in good order, and that customers may safely entrust Deliveroo with their bank details. Deliveroo cannot be trusted with your bank details - be very careful! Now we must spend hours, DAYS of our time repairing the damage and reclaiming our funds. The Customer Service Center (based, I believe, in the Philippines) has been so unhelpful that we could weep. We have wasted so much time, hours and hours, on this organization that rakes in inordinate profits, or has done so historically, while their customers are treated with utter lack of care, disdain even. I cannot imagine Deliveroo will be around for much longer, but I would like my 100£ back and compensation for my time. UK Trading Standards may be found easily online if you wish to write to them. Otherwise phone them on: 03454 04 05 06 This organization cannot continue to get away with the abysmal level of service it has been providing.”

Helpful Report

Posted 6 years ago

“40 minutes after the meal was supposed to be here, I receive a voicemail message to say that the driver is outside - when I get out there, they have driven off with our dinner without even ringing the doorbell and although I called them straight back, he was apparently far to far away to bring it back to us. Initially we were told this was our fault, we had lost the food and would still have to pay the full price. After my predictable response, we ended up with a refund. We won't be ruining any further evenings with deliveroo.”

Helpful Report

Posted 6 years ago

“When my food arrived the two sides had spilled from their boxes en route. When I opened the door the delivery driver was putting them (chicken wings and a salad) back into their boxes. The pizza that I ordered was stone cold. I binned the sides (didn't fancy eating chicken and salad that had been tumbling around in the driver's bag and then handled by the driver). I ate the cold pizza because there was no other food in the house. After three e-mails back and forth to deliveroo, they gave me a refund for half of the price of the e-mail. It seems to me that any company who valued their customers would offer a full refund for such a mess. Won't ever be using them again.”

Helpful Report

Posted 6 years ago

“Gourmet Burger Kitchen in Notting Hill, ordered portion on chunky skin on fries. Nine minutes late on delivery, half the size of portion from other GBK, lot's of little crispy bits of potato. Terrible restaurant, will not use again.”

Helpful Report

Posted 6 years ago

“Awful customer service! Food delayed for 50 min. Have spoken to 3 reps from a customer service with no propoper skills to handle enquiry. Very bad!”

Helpful Report

Posted 6 years ago

“If you are thinking of using deliveroo I would strongly reconsider, I placed a Order at 9:30pm last night and the order turned up at the wrong address at midnight, I had to drive to the wrong address and pick up my cold food. I made 7 phone calls to make sure it came to the right Address, deliveroo customer service agent didn’t even call the restaurant to change it to correct address after me asking her to reassure me it would be ok and she confirmed it would. They call refunding me for this shocking service a good will gesture 😂😂. I then asked for compensation and I was offered £5 credit..... what a insult.”

Helpful Report

Posted 6 years ago

“Everything went wrong. Waited more than 1 hour extra for food and driver could not be allocated. Then driver could not follow simple address instructions. When food finally arrived it was cold.”

Helpful Report

Posted 6 years ago

“Horrible company, I just read the below reviews and I can see I’m not the only one. AVIOD deliveroo. Basically my order got really cold and items missing as well due to rude driver, as he insisted to my concierge to go to wrong address but in our building security only I can open the main door when some one wants to get in, I did open the door but then driver didn’t come upstairs due to argument with concierge and he insisted to go to wrong flat, in the end he said to concierge if I want my food I had to come down. Eventually I went down and he insisted again that address was different I tried to show him that on my account address is correct, he was very rude and said he was about to leave with delivering food anyways. On top of that when I came upstairs to have food, items were missing and food got cold as well so couldn’t enjoy the food at all. Worst experience. Customer service didn’t do anything, I had to explain my self again n again. Worst company ever. Never gona but from them ever.”

Helpful Report

Posted 6 years ago

“Good to keep fit, code for £50 to get you started! Job has benefits of keeping fit and getting good wage of £8-10 and hour. You will have to pay for the equipment. When I started I used this to get £50 off my equipment after completing 20 deliveries. https://roo.it/HA151203”

Helpful Report

Posted 6 years ago

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 18%
Accurate And Undamaged Orders	Greater than 66%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.2 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Deliveroo Reviews