Deliveroo Reviews

1.2 Rating 1,034 Reviews

5 %

of reviewers recommend Deliveroo

Company Reviews

Questions

Metrics

1.2

Based on 1,034 reviews


Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Over A Month
On-time Delivery	Greater than 17%
Accurate And Undamaged Orders	Greater than 68%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Popular Questions:

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Customer Service

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How long does Deliveroo take to deliver?

Helpful Report

(4 hours ago)

Deliveroo normally delivers over a month.

Helpful Report

(4 hours ago)

66.67%

Industry Average

“ The rider was able to communicate and wait for me to accept the delivery although I was caught in an urgent meeting flawlessly but caring to message me and arrange and wait for me over 8 minutes. ”

- Moey Shawash

“ Also if your customer doesn't collect his food after 20mins you get to keep it, on my first ever delivery I got a Five Guys meal for free!!! I would highly recommend this job to any student that wants flexibly hours and to not have to work on a weekend if they don't want to (going back to family etc. ”

- Anonymous

Deliveroo Reviews

Delivery - Average