Realchems Reviews

Name: Realchems
Rating: 4.19

4.2 Rating 2,244 Reviews

80 %

of reviewers recommend Realchems

4.2

Based on 2,244 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 94%
Customer Service
Communication Channels	Email, Live Chat

About Realchems:

Realchems are one of the largest suppliers of research chemicals in Europe. We are firmly established as a go-to source for a wide range of RC's, providing unique compounds to both academic researchers & scientific institutions around the world.

All of our products are high quality, lab-tested, and have H-NMR results available upon request, something we are unique in offering.

Visit Website

Email:

info@realchems.net

Location:

Unit 4

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Realchems 4 star review on 22nd July 2021

Antonio Huerta Beltran

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“wish i could get the last lost package back, i understand there has been problems with delivery and stuff, but still gave 5 stars cuz 9/10 times i get very good costumer service aswell as super exciting compounds that NEED this testing so we can contribute with HR techniques”

Helpful Report

Posted 3 years ago

Hi Alex, Thank you for your kind words and trust in us. We appreciate it a lot! You are correct. We have had some issues with UPS shipments at the beginnen of August. That is all resolved now. Could you please contact us for the lost shipment? If you opted for a tracked shipment we can always trace exactly what happened to it. Thanks in advance!

Posted 3 years ago

“Just perfect”

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Posted 3 years ago

Thank you for the kind words and your effort to leave your thoughts here!

Posted 3 years ago

“Orders are taken seriously and guarantee”

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Posted 3 years ago

Thank you so much for your kind words! We appreciate it a lot.

Posted 3 years ago

“No info in 5 week , no reship . In chat nobody can give me info …”

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Posted 3 years ago

Hey Mattia, So sorry to hear that! That does not sound like us and certainly doesn't live up to our quality standards. Could you please send us your order number? We'll get you sorted immediately. Thanks in advance!

Posted 3 years ago

“Little problem with UPS handled perfectly. 10/10 would recommend again 😁”

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Posted 3 years ago

Thank you for the warm message and your patience with us having to deal with UPS at the beginning of August. That's all solved now and we are looking forward to doing business with you again in the future!

Posted 3 years ago

“Edit: After 2-3 months the issue got resolved, I got 50eur store credit and -15% off next order for my troubles. This is probably a one-off instance and I'm happy that I got at least some compensation but it really cost a lot of my trust for this company. BAD QUALITY AND CUSTOMER SERVICE! It took two weeks and three times for me to contact them for them to send it. No free shipping even tho the website says so. (Got a -5% off coupon for next purchase for this but you get -15% if you just use a new email) Product was discolored and 75% less potent than promised and compared to before when I ordered the exact same product. No money back or new product or even an apology. Won't be ordering again.”

Helpful Report

Posted 3 years ago

Hey there! So sorry to hear about your experience. That does not sound like us at all and certainly does not meet our own quality standards by a million miles. Could you please state your order number? We'll get you sorted right away.

Posted 3 years ago

“The delivery was fast thanks good quality as always”

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Posted 3 years ago

Thanks for your kind words, selim!

Posted 3 years ago

“Amazing products, fast deliver. I always buy from them. Never had a problem with shipping. My favorite one :)”

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Posted 3 years ago

Thanks Rafael! You are for sure one of our favorites too. :-)

Posted 3 years ago

“I was little bit nervous first time because there was a problem with UPS shipping, but they reshiped my orders and everything was fine :)) Product quality is great and communication with the team is awesome! Thank you RC !!!”

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Posted 3 years ago

No, thank YOU, Andre! For your patience, taking the effort to place your kind words here online and simply being an awesome customer. Looking forward to doing business with you again in the future!

Posted 3 years ago

“They work like many other company's. Good shipping options. But by far are the easiest to use. good payment options. packing was very good.”

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Posted 3 years ago

Thank you so much for your kind words. Appreciate it a lot!

Posted 3 years ago

“After 7 days Dhl Tracking number is updated...now i wait My Shippment and now I can Tracked My Shippment Very profesional Customer service or live chat....this guys seems not fake ..I will update my rewiew when I recived package 😉”

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Posted 3 years ago

Hi Jimirazdor, Thank you so much for your positive review and don't you ever worry. We are very real. :-) Looking forward to hearing from you about the quality. We're sure you will be very pleased about that too.

Posted 3 years ago

“Qualità e puntualità”

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Posted 3 years ago

Gracias!

Posted 3 years ago

“very good products”

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Posted 3 years ago

We do our best! Thank you!

Posted 3 years ago

“produit de qualite pour mener a bien toutes recherche”

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Posted 3 years ago

Merci beaucoup!

Posted 3 years ago

“good morning dissatisfied I close the relationship with you order and payment made on July 16th never started”

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Posted 3 years ago

Hello there, We appreciate your feedback! We're really sorry that you faced any inconvenience with your order! Our manager will contact you with the detail right away. Unfortunately, human or technical errors may occur, but we never leave our clients empty-handed and are always ready to provide a fair solution. Sincerely, RC Team

Posted 3 years ago

“Order never arrived the only thing they offered was a 20% discount on next order where I chose DHL.... While European law states clearly that a client is not responsible for the courier's mishaps, their terms are clear sure, but once again how does it make sense to ask the customer to order once more, pay full price and more for a DHL delivery that they overcharge for in order to send your order again. How can the client even know that they sent the order? good luck.”

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Posted 3 years ago

Hey there. Please forgive me for being a bit forward, but that does not make sense at all indeed. We would never ask a customer to pay again for an order that got lost by the courier in a tracked shipment...That's the whole essence of a tracked shipment. If DHL loses a package we know where we can claim and we would help you by sending a new (free fo charge) shipment immediately. That's standard procedure here. Could you please give me your order number? If this is true i'll get you sorted right now.

Posted 3 years ago

“All good and fast delivery”

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Posted 3 years ago

Thanks Bogdan. Appreciate it!

Posted 3 years ago

“Problème de transport sur les deux dernières commandes et ça continue”

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Posted 3 years ago

Good day, Gu Ve! We appreciate your feedback! We're really sorry that you faced any issues with the shipping company. We always do our best to resolve such issues, however, sometimes it may be out of our control and should be dealt with directly with the shipping carrier. Though, we never leave our clients empty-handed and always do all necessary from our side. I have sent your request to our shipping team, so they could follow up on your order and get more information. Our support agent will contact you shortly with the details. Sincerely, RC Team

Posted 3 years ago

“Best shop, fast shopping. Anything you want.”

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Posted 3 years ago

Thanks man!

Posted 3 years ago

“Quality tends to vary, for which I blame wholesale suppliers. Customer service is prompt and professional. My main gripe is that Shipping can be a black hole. Packages given to Post NL can sit with them for WEEKS without moving at all - and some never do move. This is COMPLETELY the fault of PostNL, and should not be held against RealChems, which is at least willing to work with you to address problems with that shipper, as was done in my case. This is an "edit" of my earlier review, which I am making after the Company responded here, and to me personally by email. RealChems and I worked together over the course of some weeks to identify the problems with my orders. Because I am a frequent customer, this caused extra trouble for the customer service folks as new orders appeared in the que, but they remained cheerful and upbeat - despite some setbacks and mixed communications. Staff took some of my email correcting a couple of things that got away from us with good cheer, and no resentment or justifications. IMO, some of that was complicated by initially having several CS folks attempt to help me, rather than just assigning the case to one person, who should have then seen it through to the end. It seems like this is indeed what happened towards the latter part of the resolutions phase (thanks, Daniel!) Anyway, my verdict is that most of the delivery delays and other problems, and particularly tracking issues, are being caused not by RealChems, but by PostNL - which sucks in every way imaginable, and I hope I can find a place to leave them the review they truly deserve. After our marathon efforts to get information and to resolve my order issues, RealChems valiantly provided me full compensation for my (multiple!) orders lost by PostNL, and a store credit in consideration of my inconvenience. I am humbled and grateful for the good service I received, and for the fact that the upper management even became involved to help me. I do hope that steps will be taken by RealChems to protect itself by further holding PostNL accountable for errors and loss, and to prevent such things in the first place by more vigorous and frequent tracking that is also transparent to the customers. In consideration of the above, I am re-rating RealChems from 3, to 5 stars.”

Helpful Report

Posted 3 years ago

Hey Kimberly! First of all, thank you for your honest review here online. We really appreciate that! If you don't mind me asking: did you choose a tracked PostNL shipment or just regular airmail? If you chose a tracked shipment, then you are absolutely right! In that case it is 100% our responsibility to take and i'm really sorry if the Realchems employee you spoke to for some reason failed to do that, going against our own strict company policies. In that case I would sure love to hear from you what we can do to make this right! However, in case you chose an untracked shipment (regular airmail), that does make it a bit of a different story. The second that package leaves our warehouse, we have no control over it anymore whatsoever. We cannot track where the package is, what happened to it or if it was in fact delivered. Choosing airmail (we always advice tracked shipments!) does in fact makes the package your own responsibility, but even in that case our customer support agency usually has the courtesy to contact PostNL for you, to see if they perhaps have the package somewhere. We certainly should have done that, if in fact you chose airmail. Could you please let me know what exactly happened here? We would the opportunity to make this right.

Posted 3 years ago

Realchems is rated 4.2 based on 2,244 reviews