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Starwood Pet Travel Reviews

4.9 Rating 3,978 Reviews
98 %
of reviewers recommend Starwood Pet Travel
Company Reviews Questions Metrics Info
4.9
Based on 3,978 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Live Chat, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5

Popular Questions:

Delivery

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Customer Service

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How do I contact Starwood Pet Travel?
Helpful Report
(1 month ago)
You can contact Starwood Pet Travel by Email, Live Chat and Telephone.
Helpful Report
(1 month ago)
A

Customer Service - Good

90.91%
Industry Average
“ So happy with Starwood's service in moving my 2 cats from Houston, TX to Madrid, Spain! Kirsty was very communicative throughout the entire process and was quick to answer my questions and concerns and everything went smoothly with Starwood working with my vet to get their health certificates in time. ”
- Morgan M.
“ The quote I received from Starwood Pet Travel was slightly higher than the other international pet transportation companies that I contacted, but the service offerings from Starwood, including door to door pickup and delivery, were far superior to all of the other companies. ”
- Kim Streit
“ The process to bring a dog from America to Australia is complicated and time consuming. I was so thrilled with the service that we received from Starwood. Molly was always so responsive and helpful. I was so glad that she was there to make sure every box was ticked and nothing left to chance. Our beautiful dog Misty arrived safe and sound in Melbourne last week, she was happy and healthy and thrilled to be home! ”
- Cate
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