“customer service here is a disaster. i ordered a tala chandelier in oct. it arrived with a broken bulb, called customer services and was told i can exchange in person and it was in stock. went into store and was told initially i cant exchange it because of the order number (order number S0017-00000895) . then i was told yes we will exchange it for u but sorry its out of stock. completely wasted my time.
when the replacement bulb arrived turns out the chandelier itself was faulty and i had to call customer service to get an exchange (S118503) on 11 nov.
its now dec and after countless emails of no replies and calls of which im waiting at least 20mins to get to someone on the line, only to be told they will get back to me. no one has. its as though heals just took ur money and flushed it down the bin. pls! i just want my chandelier!!!!!!!”
“Had to wait over a week for delivery .Item colour really different from website photos - doesn’t even look like natural .
Have phones Heals twice to collect and they haven’t arranged yet - their system is in chaos . Worst online purchase ever . Avoid .”
“I ordered this light on 20/10/22 and is still waiting for my order to arrive. I followed it up with customer service several times. I’m still waiting for my product. Today is 10/11/22.”
“Absolutely disgusting customer service have never experienced anything like it have only just got a refund from may 1 stool missing and 1 stool damaged after a numerous amount of phone calls and emails finally got it sorted.”
“I recently purchased the Wallis Super King bed from Heal's, expecting the luxury and quality the brand is reputed for. Sadly, my experience has been marred by design flaws or possible incorrect assembly. The slats constantly dislodge, leading to unwanted noise and frequent adjustments. Moreover, my super king mattress doesn't fit properly, resulting in a messy appearance. For a product priced at over £2800, these issues are unacceptable. I had high hopes for Heal's, but this purchase has been a letdown. I urge potential buyers to think twice and hope the company addresses these concerns promptly.
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This review highlights the issues in a concise manner and should get the attention of the company.”
