Hughes Direct Reviews

1.9 Rating 113 Reviews

19 %

of reviewers recommend Hughes Direct

1.9

Based on 113 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 47%
Accurate And Undamaged Orders	Greater than 52%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	6 - 12 Hours

About Hughes Direct:

Hughes Direct is your number one electrical store for plasma, dvd, mp3, washers and lcd. With 34 Hughes Stores, 8 Apollo stores and 5 regional service centres, we are Amazons largest electrical Affiliate partner! We also have strong relationships with with Play.com and Pixmania.

Phone:

08712 313113

Location:

Hughes Electrical Direct, 259 Felixstowe Road, Ipswich
Suffolk
IP3 9BN

How quickly does Hughes Direct resolve customer queries?

Helpful Report

(2 months ago)

Greater than 39% of reviewers feedback is Hughes Direct resolves customer queries in 2 - 3 hours.

Helpful Report

(2 months ago)

50.00%

Industry Average

“ Very poor service ”

- Georgia nicol

“ Confirmed a date when I would receive a replacement laptop but this wasn’t kept, the first I knew about it was thanks to the courier company messages, for 5 days Hughes Rental didn’t bother to update me whether calling or emailing, sure we can all make mistakes and can be the new person, but how difficult would it have been to advise, instead of courier blaming who like I say were the only ones to honest inform - ((I needed an example of poor service and you sure can tell a lot with Hughes Rental after service)) ”

- Anonymous

“ paid for tv to be installed the sent laural and hardy they broke my sky box all the cables ripped out of the back made all my other tvs in house obsolete new tv not set up internet or sound it was just put on wall and a lot more took me 9 hours to put it right i am now back to 2 remotes they left me with 5 my laptop is also not working i rang up they said go back to shop i rang they said nothing to do with them ring the asus telephone i did they were shut i have only had these for less than 2 months so be warned do not buy anything from this firm no after service or anything back to currys for me i would not buy a plastic bag from hughes £2500 waste of money my credit card are now going to deal with the laptop complaint the staff in the shops have not got a clue what they are selling i am a tecnition buy trade it still took me 9 hours to put my tv right be were tripple check every thing from this firm ”

- Alanjames Fry

Hughes Direct Reviews

About Hughes Direct:

Phone:

Location:

Customer Service - Average