“Placed an order from Hugo Boss online and the delivery is really confusing. First, I received an email from Hugo Boss stating my order was delivered on this day and this time but I never received the order. Then, I went online to chat with customer service and was told you have to check back in a few days because sometimes it takes a few days for the deliveries to sort out. What I don't understand is why sent an email stating my order is delivered to my doorstep when it was not.”
“Horrible customer service! Let me start by stating I literally only wear Hugo Boss clothing. I usually buy from the stores but have on numerous occasions gone online. This time it was an awful online order experience. I ordered 2 pair of pants and paid for next business day delivery. The order was accepted and confirmed. The package was due to ship 8/1/22. I then got a UPS notification stating there was as delay. So I waited until 8/3 and nothing changed on the UPS website or Hugo Boss site. It simply said request for pick up issued and good waiting to be picked up. I then sent 2 emails one on 8/3 and another on 8/4 to the Hugo Boss "customer service". Neither email received a response so I called and was simply told what I already knew that the goods were waiting to be picked up. No offer to call the warehouse or UPS to find out what the issue was. So I asked for a supervisor who finally said she would call the warehouse and email me with an answer. Terrible service. Hugo Boss is a high end brand and the customer service should be high end also. They should take a lesson from Bvlgari who have the best service. I am still waiting to hear what is going on.”
“I just left Hugo Boss retail from Dadeland Mall in Miami, we weren’t let to exchange a T-shirt, because it was stained with deodorant from trying out - no manager in the store and the staff just did not care - did not treated us with respect. I was in shock - will have to come back for a manager some other day !!! No body could help. The clothing is new with the tags and receipt - just want to exchange - very bad service”
“Superb buying experience. I ordered my friend a wallet for his birthday but ordered a few for choice so had to send a few back (reluctantly). Outstanding quality was what I expected from Hugo Boss but the service was great too. Lightning fast delivery, good communication, easy returns and quick refund process. Very happy with the service.”
“I recently purchased a pair of sliders which were unfortunately smaller than expected, however what i enjoyed the most from their service was that i could return for a refund free of charge.”
“They did not have the items size in the shop. They immediately checked at other branches and confirmed date I could collect the items at the shop or delivered at my home address at no extra cost”
“Fantastic and professional service, where the staff make you feel like you’re special. They provide great advice and choose the right item. One of my favourite stores.”
“Easy to order online and the process was straightforward. Item arrived very quickly so overall would recommend this website and would use them again in the future.”
