“What a horrible experience! Totally useless customer services! I placed an order (over £1k), they did not deliver and not issuing the refund (Im still chasing them!). Not helpful on the phone, nobody reads emails, impossible to escalate (clearly the management doesn't care!) I guess the next step for me is to get lawyers involved!”
“Appalling customer service! Just plain awful!
I ordered an item (Xmas present) it said it would arrive before Xmas (it didn’t) aside from being late it was the wrong item, not even remotely correct! Wrong category, size and colour! Tried contacting via webchat, was told to email! Took days to get a response (which was less than helpful) I then called them to try either get the correct item or my money back and they basically said unless I send the wrong item back I can’t get either! They refused to collect the wrong item at the same time as delivery of the correct item. I know feel held to ransom with no choice but to find the time and the means to return the incorrect item due to their error! Meanwhile the recipient of the gift is without a present, it’s just shocking!”
“Worst Customer Service. I had an Issue with a Jacket I bought in Summer 2023. Have called there Customer Service numerous times since then to try and resolve it. I received Ticket numbers and Emails saying they will get back to me, Over 2 months later still no resolution. Clearly this a company that doesnt care about there Customers. I have been a loyal client for over 10 years and am very disappointed. DO NOT BUY from them.”
“I saved this year in order to buy the jacket I wanted in the Black Friday sales from hugo boss I used their online app and the payment kept failing, the payment eventually went through for £500 and then hugo bosses finance team decided that they was going to cancel the order and send me back my money rather than just send me the goods that I had wanted and paid for, I have now been told I will get my money back in two to five working days, which will mean that I will miss the Black Friday sales totally so what I have saved for and bought am now not going to get, and because I'm not going to get my money back in time I will not be able to buy anything else in the Black Friday sales either, this has been a terrible experience and I will not be buying from Hugo boss again burr beware and the app does not work as it should do, and rather than honour the payment they keep the money then make you wait to get it back”
“Store manager yuliet Rodriguez went above and beyond to get me a shirt for my event. She worked on it Monday night didn't get the results she was looking for, came in on her day off and made it happen. Thank you so very much.Go yuliet and go BOSS! Great job. Your the reason why I shop Boss!!”
“I purchased a leather coat 1.5 years ago from hugo boss and I actually thought that I was doing myself a favor and this is really a jacket I’ll be wearing for at least 5-6 years so i paid the money as opposed to going to a legit leather shop and buy something off to em for half the price and not paying for the brand. I realised about 3 months ago that the jacket is losing colour and it’s started to peel off I went to Boss store and found out that hugo boss was actually different from Boss and the only way I could reach out to them was via the website. I did what I was told and sent photos of the color and the loose leather at the top of the sleeve but it did not interpret with the lighting. They said it’s normal for leather to be this way as If this was the first time I ever saw leather and couldn’t tell the difference of a defected jacket with a quality one.
I again took it to Boss store since they were my only connection to Hugo however weak. They agreed with me about the peel off and defected jacket and they sent out an email to Hugo boss explaining this. After a couple of days I got another email from Hugo Boss saying this is considered normal and is due to me rubbing the leather on a surface! Since when a peeled off sign of a defected leather is the effect of rubbing it on a rough surface?!
It appears that they do not care about quality and making up for their absolutely bad quality. As if they are selling plastic as opposed to lamb leather. Well to be fair it was evident from their non responsive attitude to the comments here or anywhere else. But I’d be glad if I can make even 1 person aware about not spending one dime on this brand anymore.”
“This is a very disgusting company that bullies' small businesses like "Boss Shot Shells." Why would outdoorsmen and women ever get your products confused with the prodicuts Boss Shot Shells produce? Do you think it would be taking from your business? Trust me, people like us do not use your products nor have anything to do with your kind of demographic. And if they do, they know the difference. I hope you lose business over this greed your company has! Ths company is another example of corporate bullying and greed! All you have domne has increased the suort for Boss Shot Shells and lost customers.”
“Hugo Boss delivery and customer service are way below standards for any cheap brand. I would image a brand like Hugo Boss would excel here. I was absolutely wrong. I paid a €19 fee for express delivery. Customer service lied to me saying the parcel has been shipped. On top of that the CSR kept interrupting me and being rude. After contacting DHL I learned that although they received the shipment information they had yet to receive the parcel and could therefore not provide a date for delivery.
Shame on you, Hugo Boss.”
“What on earth is a policy claiming to care about sustainability/carbon footprint if changing online orders RE just change size cause 1hour after order placement -size available only cause by website glitch!
Do you know of any 1.89m 65 year old male- more with round figure weighting 38 KG (!!!!) to meet HUGO BOSS suits size 34R???What website calculation/glitch is this?
I realized the wrong weight (lb) within minutes after talking to my son the same height. Called customer service to no avail.Nothing they could do or change until the suit arrives in the mail and i get a refund.
Not to speak carbon footprint? This business policy is not making any sense:
Waiting to have BOSS send a tiny suit ? For a 1.89m customer to return it by mail @no charge within 30 days
instead of changing the order caused by a website glitch?
Instead customer service suggested I should place another $800 order for the right size.... and return the first one once arrived and get a credit. For sure won't charge my credit card twice considering that Boss customer service!
(Customer service=- change or cancel order within minutes- is NOT available even BOSS pretending to need confirmation prior to completing any order. Which I DID not because I realized the size chart glitch! Conclusively terrible Online Ordering Experience with Hugo Boss! NEVER AGAIN!”
“Ordered several items ten days ago and still have not received them. Have rang and emailed customer services several times and the only thing that they say ‘sorry for the inconvenience’.
Their customer service seems to be in shambles and UPS their delivery partner always says lies - that they came to deliver but no one was at home. Our ring camera does not show anyone from UPS coming to deliver. This has happened several times!! Will never order from them anyone.”
“Horrid recent experience with Hugo Boss. Ordered a couple of items about 10 days ago as a birthday present for my brother. These were due to be delivered last Tuesday - a week ago. Without going into too much detail as I'm so bored of this now BUT I had to share this negative experience, UPS messed up the delivery claiming they couldn't find the address which is nonsense, they didn't even go near the property which is a regular residential street where no one has issues delivering to, they send the items back to Hugo Boss on Thursday and HB have don't nothing about it even though when I spoke with them on Thursday they said the items were on the way back to them and I could order them again for express delivery (which they still couldn't guarantee would arrive for my brother's birthday) - I told them to just sort out the refund. Having called today as I hadn't received an email about the refund, I was advised the items were back with them last Thursday and they would now process the refund, when I stated that they'd had the items since Thursday and why did it take me phoning for them to say they'd start the refund process, the "customer service rep" (and I say that in speech marks as they don't have a clue about customer service) reminded me that yesterday was a bank holiday. I said that Friday wasn't a bank holiday, she then proceeded to tell me that they were short staffed!!!! Ok so if your employer's payroll team were short staffed and said they couldn't pay you on time would that be acceptable? No right? SO why is it acceptable to hold onto my monies until I ring up and CHASE the refund? NEVER using these clowns again! And as for any company using UPS for deliveries! Sheesh, I'm surprised they're sill in business either!”
“I was talking to Slaw from customer service, very arrogant, patronising, sarcastic with 'I do not care' attitudes which made me feel like crying.
I called to enquiry about my missing delivery - his reply was " you called yesterday and you were told that someone will call you today so just wait"
Then i said that i returned items in the other three orders and i asked if he could check status because i haven't heard anything and im worried that this was lost too.
He put me on hold and then he said "we have only one label scanned and its your problem not our problem if you put other orders in the same box". I didnt know what to say. Yes i did that but to hear him talking to me like that it made me feel like so helpless. I asked him how he knew i put all orders in one box. He replied "i guessed". I told him i do not like him talking to me with this tone and why is he doing this and thinks its ok. He said that "in the instructions there is written in large letters do not return different orders in one parcel and i should follow instructions". At this point i told him i will complain about his behaviour and i want his name for reference. He said his name is Slaw. And then he said he will send email with request to investigate. I was and still i am so shaken by this conversation. I said "so now when i said i will complain about you, you are telling me that you will send request to investigate". And then he said with rude tone "please go ahead and complain". At this point i just put the phone down.
Hugo Boss used to have great service but what is going on now is horrific. How someone in the customer service can treat any customers not to mention Hugo Boss who is writing all over the website about service excellence.
I have written 3 page complaining letters to Directors in the UK and Germany”
“Hugo Boss use UPS to deliver. The problem is UPS cant be bothered to deliver and leave your package at some shop for you to collect. When you contact Hugo Boss to request my order to be delivered as they said it would be they wont help and cant be bothered either”
“Placed an order from Hugo Boss online and the delivery is really confusing. First, I received an email from Hugo Boss stating my order was delivered on this day and this time but I never received the order. Then, I went online to chat with customer service and was told you have to check back in a few days because sometimes it takes a few days for the deliveries to sort out. What I don't understand is why sent an email stating my order is delivered to my doorstep when it was not.”
“Horrible customer service! Let me start by stating I literally only wear Hugo Boss clothing. I usually buy from the stores but have on numerous occasions gone online. This time it was an awful online order experience. I ordered 2 pair of pants and paid for next business day delivery. The order was accepted and confirmed. The package was due to ship 8/1/22. I then got a UPS notification stating there was as delay. So I waited until 8/3 and nothing changed on the UPS website or Hugo Boss site. It simply said request for pick up issued and good waiting to be picked up. I then sent 2 emails one on 8/3 and another on 8/4 to the Hugo Boss "customer service". Neither email received a response so I called and was simply told what I already knew that the goods were waiting to be picked up. No offer to call the warehouse or UPS to find out what the issue was. So I asked for a supervisor who finally said she would call the warehouse and email me with an answer. Terrible service. Hugo Boss is a high end brand and the customer service should be high end also. They should take a lesson from Bvlgari who have the best service. I am still waiting to hear what is going on.”
“I just left Hugo Boss retail from Dadeland Mall in Miami, we weren’t let to exchange a T-shirt, because it was stained with deodorant from trying out - no manager in the store and the staff just did not care - did not treated us with respect. I was in shock - will have to come back for a manager some other day !!! No body could help. The clothing is new with the tags and receipt - just want to exchange - very bad service”
“Superb buying experience. I ordered my friend a wallet for his birthday but ordered a few for choice so had to send a few back (reluctantly). Outstanding quality was what I expected from Hugo Boss but the service was great too. Lightning fast delivery, good communication, easy returns and quick refund process. Very happy with the service.”
