“I like your dresses and your website design is really good. I was planning to buy 3 dresses online when there was a flash sale.
However, due to the extra VAT charge I decided to cancel my order as I do not like hidden charges.
As mentioned in my recent email, most of the other websites like Lipsy, Little Mistress, Lovarni etc which I patron always show the charges upfront before the shopper proceed to make payment.
I was a little upset with my first direct purchase from Hydrid because the extra VAT was only shown after I placed my order. The final charged amount was more than the expected price (before keying in my credit card details).
You may get your marketing/customer service staffs to try placing an international order to understand what a shopper sees on the payment page.”
“Dresses where delivered quickly, unfortunately DPD tried to deliver them to the wrong address, not even in the road I live in, I was very cross as I was going to wear one of the dresses the next day. I had to wait until 3 days later to pick them up from a pick up point as I didn't want them delivered to the incorrect address again.
I have kept one of the dresses but returned the others.
I have had a number of items delivered from you before and never had this problem. I was not impressed either by the apology I received from the carrier.”
Hi Peter,
Thank you for reviewing our service and we are glad that you are happy with your dresses.
We are so sorry to hear about the service you received from our courier! We have spoken to them directly and they apologise for the inconvenience they caused you. They have also told us that they will be speaking to the driver who was on your route that day and asking for a explanation.
If your issue is still ongoing, please email us at enquiries@hybridfashion.com and we will be happy to help!
Kind regards,
Ellie @ Hybrid HQ
“I have just ordered my 4th dress but disappointed that the postage to australia costs nearly as much as the dress. Next for example has free postage over a certain amount purchased.”
Hi Susan,
Thank you for reviewing our service. I am sorry to hear you are not happy with our delivery prices.
We are constantly looking at areas of our service that we can improve and our delivery costs are an area that has been identified. I will pass your feedback on to our management team.
Kind regards,
Ellie @ Hybrid HQ
“Hi there I ordered 2 beautiful dresses+1 top and paid by lasercard but when you took the payment I received an e-mail afterwards to say one of the dresses was out of stock and my money for that particular item will be fully refunded (25 pounds sterling)which I haven't received yet!i would appreciate if your customer support could please make sure that when a customer is ordering an item that the item is in stock before you take money from there credit/debitcard!could you please confirm if my debitcard has been refunded the full amount of 24 sterling or the equivelent in Euros!Many Thanks,
Caroline Murphy”
Hi Caroline,
Thank you for reviewing our service. I'm sorry to hear you received a out of stock item in your order. Our stock is closely monitored and we do our best to keep stock levels correct, but unfortunately discrepancies do happen. We are very sorry for the inconvenience caused.
Refunds usually take 2-5 working days to reach your account depending on the payment method you have used, so your refund should show shortly.
If your issue is still ongoing, please email enquiries@hybridfashion.com and a member of our customer care team will be happy to help.
Kind regards,
Ellie @ Hybrid HQ
“This was my first Hybrid order, I took advantage of the extra 10% off sale prices. I love their designs, but I was extremely disappointed that none of the dresses were lined. It I had paid full price I would have felt cheated. Also as I'm very busty, I normally go up a dress size to accommodate and accept that its bigger on my hips, unfortunately with two of the dresses one size up wasn't sufficient, so unfortunately they will be going back.”
“delivery on time goods not as expected bad sizing
I had to pay for return
payment was quickly retuned to my account
would definitely shop with them again”
“Ordering and delivery service was excellent. Was a little be disappointed with the product so am sending it back but have ordered previously and never been disappointed so will order again in the future.”
“Overall service very good. Quick delivery and easy process for returns.
Slight downside in sizing - I ordered 2 dresses, both the same size but 1 fitted and the other didn't and needed to be returned.”
“I'm very pleased with the quality and aesthetic of hybrid fashions. Prices are generally reasonable and international shipping is choice. Thanks for existing, you boost my sexy big time :)”
“Quick delivery. Beautiful dress unfortunately too small and the next size up is sold out. I'm usually a size 8 so I'd say this dress is small fitting. I will have to return.”
“I ordered a size 10 dress which I wanted for a wedding, and although I love the style of the dress, it's very small fitting the zip wouldn't even meet, I'm so disappointed with it, and of course the size 12 is out of stock????( I'm a regular size 10 and the fit of this dress would probably fit a size 6/8)”
“Delivery very quick ordered a size 10 as I am normally an 8-10 but it was very small and did not fit me which was a shame as I did really like the dress and had to return it.”
