“The design and look is great! But keeping my drink cold or the ice lasting. Not at all! My ice melts in 3hrs. My drink barely gets cold. The straw seems like I’m drinking out of a broken straw too. Disappointed but love the whole design of it! hydrojug did send me a new one!”
“I love love love the color of this!! I was disappointed that it Didn’t have the new style hydrojug lid. Especially with it being a brand new design. The new lid is much easier to clean”
“I love my hydrojug. It’s the best cup I’ve bought so far but unfortunately the lid has mold in it. I’ve tried everything to get it out. Nothing works.”
“I bought the 40oz and the larger, plastic one. The larger plastic one doesn't snap close and the sleeve fits over it to where if you're going to drink out of it while the jug is in the sleeve you have to hold it another way and not from the handle....but the 40oz are nice”
“Giving this 3/5 stars. My pink keeps the ice frozen and water cold which is great. My white one keeps my ice frozen for less than an hour and then it melts. I’m not sure why there’s a difference in the colors but my pink is great.”
“I was using my new Hydro Jug for about two weeks, and I loved the clear lid and the fact that it didn't leak. However, it fell from my car to the ground - so maybe 2-3 feet - and now has a dent in it. Kind of a bummer that these are $50 cups and can damage so easily.”
“I love my hydrojug! it doesn't leak at all as long as the straw is down and the color is so cute!
my only complaint is that if you leave water in it overnight, for example, the next day it tastes very metallic-y. tried reaching out to the company but there was no resolution, unfortunately. Disappointed that there is that metal taste in my water after it being in there for longer periods of time. i don't tend to reach for it as much because of that, but i do love the product! But i probably would not purchase another one just for that reason.”
“The product is great! By far my favorite cup I’ve had! The customer service is not so great. I have emailed 2 different times now and never heard back either time.”
“I am honestly not happy with the service I have received. Every time I have ordered anything or needed a replacement, my items have severely delayed or missing. Sadly I am still experiencing this issue. So I will not be ordering anything more in the future.”
“First, I was very disappointed to find these took way too long to get to me, and further finding out they were made in China. I bought on a recommend that these were made right here in Ogden Utah and wanted to support. On top of that, when I received my products, the large cup was very poorly constructed, the handle does not meet the cup, there is a space in it. Overall, I am not very pleased with the product, for that price, there should not be any defects. I know what it costs to make things in China and these are clearly way overpriced and poorly manufactured.”
Hi! We are sorry to hear that please email service@thehydrojug.com for assistance with damaged products. As for where our products are made we list that on our website.
“I love my new cup so much! But I was upset that it came with a scratch already on it :( I got the pink sand so it’s kinda obvious, but it still is my favorite cup”
“I placed 2 orders with in days of each other. I love the traveler cup. 1st order paid gor mystery item was not happy they sent me a jug sleve i dont own a jug so waist of my money. 2nd order i paid for mystery item i did not receieve it but receipt says another jug sleve :( waist of money but didnt even get it.”
