“They have a great product but they are lacking in service. Shipping takes forever. I wait 4 weeks for my last order. I would be fine with this if they would tell you that shipping takes that long before you place the order. My last order was also incomplete. I did get a reply that the part of my order that was missing would be shipped. It’s been 2 weeks and I don’t have the rest of my order.”
“I really love my new tumbler. My only complaint is that when there was a chip in the coating 😭 I reached out to customer service but I haven’t heard back yet. I realize the chip is very small but it’s still a chip and I would assume it would become larger over time.”
“Good cup. Did spill when fell about a foot off the couch (straw was closed). Would’ve been far worse with a different cup though.
Fulfillment time took 12 days before it even shipped. Bought during a sale but still too long to wait IMO.”
“Love the products but the shipping time is outrageous. You can expect to wait two weeks for your order. And customer service is non existent. Reached out twice with no answers”
“I loved the product! Their 40oz tumbler is amazing. Customer service and ship time is not the best. I understand their ship time is 5-10 days but my cup shipped after 13 days I received an email back 6 days after I sent one. It seems they are swamped and I understand, just wanted others to know this before ordering as I didn’t.”
“3 stars because their customer service is not great. Otherwise, the cup is fine. No response to emails, no phone number to speak to a live person. Finally made a couple comments on social media and received a generic reply that was not helpful. After complaining, receive email of order being prepared to ship. It was obviously because of the negative comment from myself and many others.”
“The product itself is wonderful. I love how it looks and performs. The shipping however is horrible it took almost 3.5 weeks to get it! And the customer service is non existent. Noone answers emails or their phone when trying to get a status update.
Wonderful product. Service could use some serious improvement.”
“Shipping felt way longer than it should be. When I opened it, I felt that the cup was a little excessive in size (yes, I ordered the big one but it’s kinda awkward/heavy). The color is cute. It fits in my cup holders (won’t budge) but not perfectly. It’s spill proof/leakproof and I love that! The straw is nice and doesn’t leave that plastic taste in your mouth. My drink was cold all day but I will say that the ice melted by the end of the day.”
“I just received my traveler, a little disappointed, I went with the teal, because the one I wanted was sold out. Online the teal looks brighter, what I got looks faded nothing like the teal that is showed. It is a nice cup and keeps drinks cold.”
“The site quoted Id get the bottle in 7 business days, I got the bottle 2 weeks later. Saw the policy but if something is running late or short, there shouldn't be misconstrued information and quotes. The policy states they take longer on shipping during busy times but if that's the case don't quote me a shipping time, I would've just ordered pickup from Shields.”
