“Got into my new home with all the hyperoptic equipment, 20 mins to activate, this never happend, dont know what to do so they request a ticket for an engineer, have not heard anything
its not like broadband is a luxury item these days, they ahve till tomrorrow to get in touch else im afraid i will have to go BT ,
customer support are very nice but to be honest useless, and clueless.
see what tomorrow brings”
“The appointment for installing the service was on Sep the 8th. On that day and after the appointment time was passed, I recieved an email saying that my appointment is now Sep 25 !!!!! What! Many calls with the clueless customer service but with no luck! They don't care if you have no internet for 17 days!”
“After being a customer for 2 years when my contract was up for renewal my current package was put up £4.No loyalty discount or reduction to their packages due to countries current situation with everyone losing their jobs due to covid-19, so just one more thing for me to worry about finding more money that l haven't got! #ShameOnYouHyperoptic”
“Signed up and arranged to have Hyperoptic install and set up the internet at my flat. Arranged to have it set up at an arranged time, it was just a matter of waiting for the engineer at the scheduled time.
He arrived on time and came into drill a hole above the flat door (standard procedure in their set up protocol) he came to us and said he didn't have a drill bit long enough to do the job and they would be in touch. When I checked the online portal, it had a message apologising for the 'non-installation' and they will be in touch shortly.
The next day I received a automated text message informing me that I had decided not to go ahead with the installation.
No contact and still without internet for another week. Don't rely on getting this service just because you're in the catchment area.”
