“I’ve been with Hyperoptic for 9 years, renewing every 2 years for better deals, but I overlooked the fine print. When I moved to an area they don’t cover, they still charged me £300 to end my contract: no flexibility, even though they couldn’t provide the service.
Customer support made things worse: ignored tickets, broken payment links, and constant threatening emails about returning equipment. The only way to contact them was through a slow and unhelpful live chat.
If you’re a renter or move often, beware: read the contract carefully and think twice before signing up”
“Their referral scheme is a scam. They make it deliberately complex so that they can get out of giving the rewards. I received a code which I provided for a neighbour whose application I filled in for him myself. I used the link I sent him and there was no reference number to input. I expected the initial code I sent him with the link would have sufficed. Then after a series of frustrating emails and long delays in getting a response form them I was told that even though my neighbour subscribed to the 500 programme for broadband and I provided his email and details the decision was from Hyperoptic that we are not entitled to the vouchers advertised because a further reference number was required in the application. Clearly, if there was any intention of honouring the promotion they could easily have confirmed the new subscription from my link code. The conclusion to be drawn is that the whole promotion to get customers to refer new customers is a scam.”
“When it works, it's great!
It's a shame that when it comes to peak time useage, especially in apartment buildings, Hyperoptic does not work.
I've no idea why this year, four years ago they had the best speed, service and reliablity.
Now? As soon as it hits 5pm - it's like my internet is being throttled. Every page load is tedious. Even with Wifi Speeds of 300mbs - it's a miricle if my ping on video game servers is less than 400ms.
Raised tonnes of tickets. Done tonnes of diagnostics. They simply won't accept fault.
Would not be suprised if their record losses as a company have anything to do with their service falling off a cliff.”
“Hyperopic insulation team are very messy they broke into our cubard s and damaged a door dont put things back as they found them said they would fix damaged door been a month now still not fixed”
