Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,680 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,680 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've had 2 problems with Iconic Lights. Firstly I paid for next day delivery. They said the courier tried to deliver (when I was in) but I didnt have a knock on the door or delivery notice. Perhaps this wasn't their fault but when I complained suggesting the delivery company was at fault for leaving me no delivery notifications and no emails or texts (as I'd paid extra for next day delivery) they ignored me. Not the customer service I was hoping for. Then I returned x4 items. I had to chase SO many times to get the refund for all of the items. The refund ended up coming in x3 different payments after I had chased by email and finally phone after my final email was ignored (to be fair the guy I eventually spoke to on the phone was really helpful). Basically - be careful about returns and call - don't email if you have a problem. In terms of the product quality, the items I did keep were good value and look good. Not the best quality in terms of stirdiness or materials but you get what you pay for! The other shady (sorry for the pun) thing about the reviews on this site is the amount of good reviews which have pushed out any bad ones. There seem to be a lot of generic amazing reviews over just the last few days! Perhaps I'm cynnical.”

Helpful Report

Posted 6 years ago

Our sincere apologies for the problems you have experienced with us, please be assured this will be looked into further as this is not our normal standard of service. We will contact you directly very soon.

Posted 6 years ago

“Great product , good price”

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Posted 6 years ago

“Absolutely over the moon with my floor lamp and the service. My order was pushed on for me and I really appreciate it very much. Spot on service and good quality light. Thank you”

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Posted 6 years ago

“I found my Memphis Barley Twist lamp at Iconic light. The colour I wanted was out of stock. Spoke with them and was informed more stock arriving 2 weeks I ordered when in stock and is was delivered with in 48 hours.Excellent packaging. Excellent lamp. Excellent service. Thank you !!”

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Posted 6 years ago

“Great price and excellent service, but in terms of products you certainly get what you pay for.”

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Posted 6 years ago

“For the price the shade is good quality but the colour of it is nothing like the photo shown when purchasing.”

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Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Excellent delivery 5***** My light look Beautiful and excellent value for the money 👍”

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Posted 6 years ago

“Loved my new light, delivered quickly , even looked better in real life than on the website”

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Posted 6 years ago

“Great value solid and looks good for the led filament style bulbs.”

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Posted 6 years ago

“Perfect. Will definately be using iconiclights again 👍🏼”

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Posted 6 years ago

“Good lights . Quick service”

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Posted 6 years ago

“The item came in numerous pieces for home assembly, was a bit fiddly but the finished result is fab, I love it!!!!”

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Posted 6 years ago

“Purchased the cement block lamp and wow I was not expecting that for the price. Amazing quality and it looks really nice too”

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Posted 6 years ago

“Very happy with product and price was extremly good, would highly recommend this site, promp delivery! Great gift ideas for great prices”

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Posted 6 years ago

“fantastic lights, beautiful style and really well made. This is the first time I have used the company and have been amazed and delighted by the value, quality and delivery. I have spent a fortune in the past however Iconiclights will be my first port of call in the future.”

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Posted 6 years ago

“Absolutely delighted with our new light. Also the quick delivery considering we are in the Highlands of Scotland. Would definitely purchase again from Iconic lights. Thank you”

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Posted 6 years ago

“Your lights are outstanding well please with the product and the delivery was fast would recommend to all my friends thanks again”

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Posted 6 years ago

“Disappointed in size of the shade as it is completely out of proportion. It looks very different to the photo on website. The quality of the lamp is good but the shade needs to be scaled down.”

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Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Ordered on the 5TH next day delivery (apparently lost) ITS NOW THE 13TH promised them today long wait and still no sign of them not very impressed at all 😖”

Helpful Report

Posted 6 years ago

Our sincere apologies, we will look into this further and get back to you directly very soon.

Posted 6 years ago

We can confirm your order will be delivered today between 11.00am - 5.00pm. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 6 years ago

“Great lamps, great prices, great service”

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Posted 6 years ago

Iconic lights is rated 4.5 based on 4,680 reviews