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Iconic lights Reviews

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

Company Reviews

Product Reviews

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Iconic lights 5 star review on 3rd December 2019

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Iconic lights 5 star review on 2nd December 2019

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Iconic lights 3 star review on 26th November 2019

42

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m absolutely gutted about this. I was SO looking forward to having the tripod floor lamp in my living room. I’ve paid over £80 for this floor lamp and only the lamp shade has arrived. I’ve emailed them but yet to reply. I’m really not happy, I don’t even want a refund, I just want the tripod lamp to come 😖. The first picture is what I ordered and the second picture is what came. Very disappointed with this, the lamp shade looks beautiful just no floor lamp to put it on.”

Posted 3 years ago

“They use Hermes. No idea where my package is. Can’t get in contact with them.”

Posted 3 years ago

“A troubling experience with the company. Having placed an order and received a confirmation, after a week we had not received notification as to when the order would be delivered. Having chased by email, we have not had a response for a further week. Whether the issue is incompetence or malice is unclear; however, I would encourage others to exercise caution.”

Posted 3 years ago

“Still waiting for it to be delivered”

Posted 4 years ago

Thank you for your e-mail. We are sorry to hear of this delivery issue. We understand you have contacted us directly about this and had the matter resolved by our customer services team.

Posted 4 years ago

“My order hasn't arrived, where is it”

Posted 4 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further, and will contact you directly. Please do not hesitate to contact us if you have any further issues.

Posted 4 years ago

“Cheap diy craft kit that you self assemble with velcro. Reflective inner was a piece of thin card that would have only sat in place if you glued it. Send back.”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you.

Posted 4 years ago

“Keep getting email saying light. Has been sent IHAve the light 4 weeks AGO !!! Please cancel your emails The light is good but constant emails are bad!!!”

Posted 4 years ago

We are sorry. We have now amended your account to ensure this error does not occur again.

Posted 4 years ago

“Shoddy standard lamp. Marked on the base, and stand refused to stay screwed together.”

Posted 4 years ago

We are sorry to hear that you are having issues with your purchase. Please contact our customer services who will be happy to resolve this for you.

Posted 4 years ago

“Very disappointed with the service and late/split delivery dates, I wrote an email a week ago and still no response?”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you.

Posted 4 years ago

“I cannot asses the lights as I am still waiting for Hermes to deliver my purchases I have now waited six days and all I am getting is excuses for not delivering them”

Posted 4 years ago

We are sorry to hear you are still awaiting your order. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Unimpressed by the quality of the curva lamp I ordered. The light arrived a week ago, but the base still hasn't arrived. So my light is just sitting there waiting. Not great :(”

Posted 4 years ago

Hi Please accept our sincere apologies, we will look into this for you to get it resolved quickly.

Posted 4 years ago

“Negatives - Product not as described. Product damaged. Had to debate to get full refund. One member of staff quite patronising stating our full refund was a gesture of goodwill. Positives - Prompt responses. One staff member thanked us and said he would arrange for the item description to be amended.”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please be assured your experience of dealing with our customer services department will be looked into. If we can assist you any further then please do let us know customerservice@iconiclights.co.uk

Posted 4 years ago

“Ordered over a week ago and still not arrived”

Posted 4 years ago

Our apologies. We have now contacted your directly to resolve this issue.

Posted 4 years ago

“Still not received the item after over a week.”

Posted 4 years ago

We are very sorry for the delay. We are happy to see that you have contacted our customer services who have now resolved this for you.

Posted 4 years ago

“Disappointed....Smaller and quality not as expectec”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“They use unreliable delivery companies and furthermore Iconic Lights customer service is lacking because they have your money and are not concerned if your order does not get delivered. Not the first time Iconic Lights have let their customers down. First time I ordered they took my money and then after having to chase where the order was, they admitted that the item was out of stock! So they shouldn't have been advertising it still.”

Posted 4 years ago

We are sorry to hear you are not happy with our services. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Faulty light flickering not working”

Posted 4 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Cheap and nasty lamp shade. Unravelled and had creases in it. Cheap looking wood Bit of a disappointment”

Posted 4 years ago

Hello, We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you.

Posted 4 years ago

“Lamp no good for me I didn’t realise the shade was rolled up and had to be fixed on two rings with adhesive tape I couldn’t do this as have decreased mobility in my hands so I threw it out”

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“I have still not received the item and await a reply as to when I can expect to receive the lamp. I’m a new customer and this isn’t a great experience that would encourage me to shop again”

Posted 4 years ago

Thank you for your review, we are sorry to hear that delivery has not taken place. We can see that you have also sent us an e-mail about this through our store via customer services which we will reply to you shortly.

Posted 4 years ago

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Iconic lights is rated 4.5 based on 4,679 reviews