Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not opened the box yet so stop asking for a review.”

Helpful Report

Posted 4 years ago

Sincere apologies Regards Iconic lights

Posted 4 years ago

“Low quality material, not what I was expecting for the price!”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Very poor quality. Lots of sharp edges. Nothing about these lamps is properly finished. A complete waste of money and I have thrown both of them in the bin. I cannot be bothered to complain as I just don’t have the energy. I will never buy lights on line again.”

Helpful Report

Posted 4 years ago

We are very sorry to hear you had a problem with your purchase from us and we have passed this information onto our product team to look into further. We will contact you direct to resolve this.

Posted 4 years ago

“Hi, We haven’t received our lights - the delivery service is very limited and we are unable to speak to anyone regarding our issues.”

Helpful Report

Posted 4 years ago

We are sorry to hear this. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

We are very sorry to hear you have yet to receive your lights. We will contact our courier right away for an update and investigate this matter for you.

Posted 4 years ago

“I got sent one damaged lamp, then I was sent a replacement which was damaged again. I was then offered to be sent another one that they would check it this time, why aren't they checking things aren't damage before sending them out in the first place? I received another lamp which was better, but not perfect, when looked at closely but couldn't be bothered with the hassle so decided to keep it as it was the best I had got. Wouldn't order again!”

Helpful Report

Posted 4 years ago

We are very sorry to hear the problems you have experienced with your purchase from us, we will look into this further to resolve this quickly.

Posted 4 years ago

“Don't like the light looks cheap Trying to return however I am being ignored Be very carefully if buying from them”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. E-mails are normally responded to within 24 hours. customerservice@iconiclights.co.uk

Posted 4 years ago

“VERY DIFFICULT TO WRITE A REVUE as I have not had a delivery yet”

Helpful Report

Posted 4 years ago

Please accept our apologies, we will look into this and contact you direct.

Posted 4 years ago

“Bought a lovely floor lamp which arrived quickly and in perfect condition and up until this point I had a very positive experience with iconiclights. However, once I had unpacked the lamp and assembled it I discovered that although it was a lovely lamp I did not like it in my living room as I felt it didn’t go with my colour scheme. Being that I had only had the lamp 1 day I didn’t think it would be an issue to return it as it was well under the 28 days. However, when I emailed iconiclights to return the lamp I was told I wouldn’t be able to return it as I had taken it out of its original packaging. I could not see the lamp as it was in very bashed boxes so I had to take it out of its original packaging to see it and to see if I would like it or not and of course to make sure it was not damaged. I could not put it back in the original packing as it was damaged. It was only packed in brown cardboard boxes (something I’m sure iconiclights have plenty of) however, they would not allow me to return it after opening it which I found ridiculous as I previously said I could not view it or check it over otherwise. I then went to purchase another’s lamp I had seen them selling but due to this awful experience I bought it from another website and I would never purchase from iconic lights again.”

Helpful Report

Posted 4 years ago

We are very sorry to hear about your experience shopping with us. We will contact you directly very soon to resolve this for you.

Posted 4 years ago

“Delivery was fine. Constructing the lamp standard was easy. However the 3 MiniSun LED Globe Bulbs were all useless and fused almost immediately”

Helpful Report

Posted 4 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“I am very appalled by the service s- my order still hasn’t arrived after 2 weeks of ordering !!!!! Very very disappointed”

Helpful Report

Posted 5 years ago

We are very sorry to hear that you are yet to receive your order. Please contact our customer service team who will be more than happy to resolve this issue for you.

Posted 5 years ago

“Lamp arrived broken. Sent a replacement lamp, also arrived broken. Lamp was just loose in the cardboard box with no protective packaging, however the box was not dented on damaged and so I would say that the damage occurred when the lamp was packaged and not in transit. Both deliveries arrived on time and as scheduled - praise to the delivery company. Both complaint emails were dealt with swiftly and apologetically by the customer service team - praise to that department. However, I wanted a lamp. The company failed to provide me with one. I shall not use the company again and will not recommend it to anyone either.”

Helpful Report

Posted 5 years ago

We are very sorry to hear about the issues you have experienced with your purchase from us. We will contact you direct to resolve this.

Posted 5 years ago

“Not happy I’m returning not like picture at all.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Got two lamps from you, screw missing of one and the other the wee bead drops were broke”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“I thought is going to be bigger than what it is appointed.”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Neither lamp worked although ordered recommended bulbs. Despite communication bulling address was wrong. The polystyrene packaging is dreadful Breaks in to small sticky balls. The worst environmental packaging I have encountered. Would not order from this seller again.”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“This is the second time I have had an issue with the bulk head ceiling light ordered. First time faulty; second time actually broken. Nobody at iconic lights seems to bother reading or replying to emails either.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged this as been resolved via email Regards Iconic Lights

Posted 5 years ago

“Not happy at all, very poor quality :(”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“I have not received my order yet”

Helpful Report

Posted 5 years ago

Please accept our apologies, we can see on the tracking your order has been left with your neighbour at number 68. Please do not hesitate to contact us if you have any further problems. customerservice@iconiclights.co.uk

Posted 5 years ago

“I have received a floor lamp from you. The assembly instructions were poor. The electrical terminations were unsafe. I will not use ghe lamp and I recommend that buyers using your products get them PAT safety tested before they use them. Steve Rimington. Chartered Engineer.”

Helpful Report

Posted 5 years ago

Our apologies for your item being faulty. Please be assured that all our products do comply to all safety standards. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Very difficult to return . I don't understand why you have to request a return note . I sent 2 parcels back but only refunded for one. Lost my money. Will never use thus company again .”

Helpful Report

Posted 5 years ago

Our apologies for the delay in processing your refund. Please contact our customer service team they will be happy to help you. customerservice@iconiclights.co.uk

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews