Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Shade ALOT smaller than described”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Used these guys for a purchase for my business. Somehow the number for the address was missing and Hermes were not able to deliver. I called these guys and a lady called Kiran blamed me and said it’s all my fault which infuriated me, she proceeded to cut me off after telling me there is nothing more she can do. I rang back very angry and the chap I spoke to was talking to her in the background and she told him to cut it off also. Eventually spoke to someone and resolved the matter. Delivery was late by a few days. Customer service was disgusting. Would genuinely not recommend.”

Helpful Report

Posted 4 years ago

Thank you for your feedback, we are truly sorry to hear this and please be assured this will be looked into internally for you. In the meantime, please do let us know if there are any issues with your order that you would like us to address and we will do this for you. www.customerservice@iconiclights.co.uk

Posted 4 years ago

“Do not buy from this shop, such a poor experience and haven’t received one apology from customer service!!! Still awaiting delivery a month after ordering because they failed to notify me when it was being delivered and that it had been returned to site! Sort out your deliver partnerships, customer service and communication if you expect to succeed!!!!”

Helpful Report

Posted 4 years ago

Our apologies for the issues with your order. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“The mini Sun is a nightmare to construct and where it is flat packed it will not stay curved. Very disappointed”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Unfortunately I had to return this lamp. It was described as having 3 levels of touch light settings but only had on or off,”

Helpful Report

Posted 4 years ago

Hi Please accept our apologies, we will pass this onto our team to investigate further.

Posted 4 years ago

“Recently bought a spiky copper light and was surprised when it came flat packed, so thought hey ho I'll assemble it see how it looks. Dispite the fact it took an hour to construct due to panels falling out here there and everywhere the finished product looked cheap and tacky, i ended up giving it away as wouldn't have it up in my house. Overall a very disappointing product.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Over priced an the lights are cheaply made. Save your money an buy at the Range or another high street store.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Flat pack rubbish!”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“So far 2 out of 2 lamps have arrived broken and the 3rd is a day late.”

Helpful Report

Posted 4 years ago

Our apologies for your item being damaged and a delay with the 3rd item. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Still havent recieved my item been waiting ages. Told my item will be delivered but no one shows up. I would give 0 stars”

Helpful Report

Posted 4 years ago

Hi, Please accept our apologies for the delay, the tracking information is now showing your item has been delivered today. 10:41 - Mon 02 Sep We've delivered your parcel

Posted 4 years ago

Hi, Please accept our apologies for the delay, the tracking information is now showing your item has been delivered today. 10:41 - Mon 02 Sep We've delivered your parcel

Posted 4 years ago

“My light was awful the stand was scratched and the Shade was self assembly from card”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“My first purchase and the picture looked fantastic but when it arrived it was small! Perhaps this retailer could in future photograph their lights in such away it shows their actual size!”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Didn't realise I would have to build the light shade myself, comes in pieces with strips of Velcro, there was marks on the copper stem and base, not happy with the product, very poor quality”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Absolute heap of junk fit for the bin!! Bought a table lamp, box was battered to bits, glass ball in the stand broken but no glass bits to be found anywhere in the box so must have been shipped like that, the stand is well loose and swivels round, flops, and the light bulb hums when you turn it on, that's if you can eventually screw it in, the top screw on the stand is completely loose just swivels around, nothing to hold it, all together it's a fire hazard waiting to happen and can't use it the state it's in - shockingly bad!!! I want a refund please, don't trust to buy from Iconic Lights again, what a disgrace, this is not industry standard tested or acceptable to any consumer”

Helpful Report

Posted 4 years ago

Hi, We are very sorry to hear the issues you have experienced with your recent purchase form us. We can assure you that all our items are tested and do conform to the BSS. One of our customer service adviser's will contact you directly very soon to resolve this for you. Kind Regards Iconic Lights

Posted 4 years ago

“Made an order on the 31st of July which is yet to have turned up. I have emailed to confirm its whereabouts but have received no response. I won't be shopping here again.”

Helpful Report

Posted 4 years ago

We are sorry to hear that delivery has not yet taken place. Please contact our Customer service team who will be more than happy to resolve this for you. Please can you ensure you are using the following contact e-mail address:- customerservice@iconiclights.co.uk

Posted 4 years ago

“Terrible quality. There were scuff marks all over the lamp shade where it had been folded and put into the box. Would not recommend.”

Helpful Report

Posted 4 years ago

We are sorry to hear you you have received a damaged item. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Ordered a lamp and thought it was a bargain, the lamp shade has started to come away from rim of the shade already and very poor quality.”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“Poor quality”

Helpful Report

Posted 4 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 4 years ago

“I have yet to put up the light as I need someone to be with me to hold the ladder being in my mid70s and living alone. But I do have something to say about your courier - I arranged with yourselves for the item to be delivered after 1.30pm and you emailed me that you had noted this and advised the courier. On my return home between noon and 12.30pm I found the large cardboard box sitting slap bang in front of the front door for all passing to see that I was not in - this is a bad security risk - no attempt was made to leave with neighbours or to discretely put the box elsewhere in the front garden - and there are several places where it could have been left more safely - not impressed at all with your courier who obviously does not pay attention to instructions!”

Helpful Report

Posted 4 years ago

We are sorry to hear how your item was delivered by the carrier, we will take this further with them as this is not the standard of service we or they expect. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 4 years ago

“Wouldn't buy from them again. Phoned for a return label, this was not even straightforward, so decided to keep the item, and resell locally.”

Helpful Report

Posted 4 years ago

Sorry to hera you are not happy with your purchase. please use the Free returns link sent to you on your order confirmation Kind Regards Iconic Lights

Posted 4 years ago

Iconic lights is rated 4.5 based on 4,679 reviews