Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First delivery the lamp arrived smashed. Second delivery the stem in the lamp was wonky.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“Absolutely appalling service, products ordered as couple of weeks ago, nothing delivered, had to contact customer service twice before they promised to resend with a different courier next day delivery and after 3 days still nothing. The most unreliable service I have ever come across. I haven’t even seen the products themselves yet so can’t comment on quality”

Helpful Report

Posted 5 years ago

Please accept our sincere apologies, we will investigate this and get back to you directly as this is not our normal service.

Posted 5 years ago

“The lampshade was very poor... so poor you rung me and offered a refund after my other bad reviews!”

Helpful Report

Posted 5 years ago

We are sorry to hear you was not happy with your purchase from us. Our customer service team has resolved this for you. We are currently making improvements to this shade.

Posted 5 years ago

“Not happy with both lamps, such poor quality & one broken”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“If I could give zero stars for this website then I would. Ordered some walls lights but then decided to not actually have them installed. Asked to return the items less than 3 days after receipt. This was 3 weeks ago. They say they've arranged a courier to pick up twice who hasn't show up so I've waited in on two separate occasions for no reason. Now they are ignoring my emails. Absolute crooks - order with caution!”

Helpful Report

Posted 5 years ago

A personal e-mail has been sent to your inbox with regards to this issue.

Posted 5 years ago

“The light had damage on the legs of the lamp and the bulb I paid for never came, tried to contact customer services but could not get through.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving damaged and missing bulb. We will contact you directly to resolve this issue

Posted 5 years ago

We are sorry to hear your item was damaged. This issue has been resolved for you via a direct e-mail to yourself.

Posted 5 years ago

“Terrible”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our customer service team who will be more than happy to assist you with the problem you have. customerservice@iconiclights.co.uk

Posted 5 years ago

“I've had 2 problems with Iconic Lights. Firstly I paid for next day delivery. They said the courier tried to deliver (when I was in) but I didnt have a knock on the door or delivery notice. Perhaps this wasn't their fault but when I complained suggesting the delivery company was at fault for leaving me no delivery notifications and no emails or texts (as I'd paid extra for next day delivery) they ignored me. Not the customer service I was hoping for. Then I returned x4 items. I had to chase SO many times to get the refund for all of the items. The refund ended up coming in x3 different payments after I had chased by email and finally phone after my final email was ignored (to be fair the guy I eventually spoke to on the phone was really helpful). Basically - be careful about returns and call - don't email if you have a problem. In terms of the product quality, the items I did keep were good value and look good. Not the best quality in terms of stirdiness or materials but you get what you pay for! The other shady (sorry for the pun) thing about the reviews on this site is the amount of good reviews which have pushed out any bad ones. There seem to be a lot of generic amazing reviews over just the last few days! Perhaps I'm cynnical.”

Helpful Report

Posted 5 years ago

Our sincere apologies for the problems you have experienced with us, please be assured this will be looked into further as this is not our normal standard of service. We will contact you directly very soon.

Posted 5 years ago

“Ordered on the 5TH next day delivery (apparently lost) ITS NOW THE 13TH promised them today long wait and still no sign of them not very impressed at all 😖”

Helpful Report

Posted 5 years ago

Our sincere apologies, we will look into this further and get back to you directly very soon.

Posted 5 years ago

We can confirm your order will be delivered today between 11.00am - 5.00pm. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 5 years ago

“I like the look of the lamp, however it states the is 4 settings and only 2 work so I’m waiting for them To contact me in regards to an exchange. No response as yet I wrote the email yesterday.”

Helpful Report

Posted 5 years ago

Please accept our apologies for the delay, we will resolve this for you very soon.

Posted 5 years ago

“One of the lampshades I ordered arrived dirty, and the other was of very poor quality.”

Helpful Report

Posted 5 years ago

Our apologies for your item arriving in a poor condition. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“poor quality”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“The lights I ordered were listed as ‘brushed chrome’. The lights I have received are polished chrome. When I have followed this up I have been told it is a “listing error, we don’t do those lights in brushed chrome”. It was well into the phone call before an apology was even offered. Really poor service and incorrect products sent to me. 1/10”

Helpful Report

Posted 5 years ago

Please accept our sincere apologies, we will look into this further and contact you directly very soon.

Posted 5 years ago

“The lamps we purchased are great but the delivery was absolutely shocking. We payed for next day delivery yet the items didnt arrive for nearly 2 weeks. Wont be ordering from iconic lights again.”

Helpful Report

Posted 5 years ago

We are sorry to hear this and have raised this issue with the carrier. The next day postage cost has been refunded back to you.

Posted 5 years ago

“I purchased a ceiling light from Iconic Lights was so happy with my purchase. Delivery time was very quick and I feel it was great value for money as have seen the same sort of light in other shops which were more expensice and the one I purchased was good quality. I therefore made another purchase and will definitely recommend Iconic Lights to family and friends 😁”

Helpful Report

Posted 5 years ago

Thank you for your kind feedback, we are pleased you are happy with your purchase. Please can we ask if you can amend the star rating to reflect this.

Posted 5 years ago

“Extremely poor quality!! No mention of it being a put together piece of plastic!”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 5 years ago

“GREAT SERVICE.”

Helpful Report

Posted 5 years ago

Thank you for your kind feedback, please can we ask if you are able to amend your star rating to reflect this.

Posted 5 years ago

“Terrible I haven't received my goods I ordered way back on 03/02/19”

Helpful Report

Posted 5 years ago

Our apologies, the carrier has returned your order back to us. We have arranged to re-send your order on express delivery. Your order will arrive with you Monday 18th February. We will take this further with the carrier.

Posted 5 years ago

“I am still waiting for a reply from customer service as Hermes said they left item near my bin by the time i got home from work wasnt there.....”

Helpful Report

Posted 5 years ago

Please accept our apologies, we will resolve this for you today and look into this further.

Posted 5 years ago

“Extremely disappointing, the shades arrived with no lamp holders or flex, clearly not as shown in the online sales photo( see below ), furthermore it clearly states on the information list " no wiring required " I now have to arrange the flex and lamp holder wiring. This must contravene the Trade Descriptions Act”

Helpful Report

Posted 5 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. This item is listed as the shade only, the cable shown is for photography purpose only, this shade fits to your existing cable. customerservice@iconiclights.co.uk

Posted 5 years ago

Iconic lights is rated 4.5 based on 4,679 reviews