Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My lights are damaged and i want a refund paying that sort of money for lights to come damged is scandaless”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“I do not know what went wrong. You are responsible for sending it to me. I paid for it , you haven't sent it.”

Helpful Report

Posted 6 years ago

Our apologies for your item not arriving, we will look into this further with the carrier.

Posted 6 years ago

“We haven’t received our lights, or any explanation for it. I know they’ve been broken in transit and returned by the courier, but I’ve not been notified by yourselves.”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further.

Posted 6 years ago

“This lamp was flimsy, and generally of poor quality. The moveable light part was completely jammed. I returned it.”

Helpful Report

Posted 6 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 6 years ago

“I at last found a lamp to match my bedding. Excitedly waited and, when I opened the parcel, was extremely disappointed. I had a box full of materials to make it! It was not mentioned that the buyer would have to make the shade! I would not recommend, and will be sending it back - a complete waste of time and money!!!”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Have yet to receive the light, however I’ve had two requests to respond too.. Check my order delivery please”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further.

Posted 6 years ago

“Poor quality, standing lamp not sturdy shade keeps falling down, have to Make up your own shades with velcro would not buy again from this company very poor and disappointed after buying 3 sets”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“The black rubber under the bottom of the lamp was almost off revealing dried glue. Lamp has stopped working the next day. I am so unhappy about this situation as I don't think I will be shopping here anymore.”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“There was a piece missing from the lamp and now the shade does not sit properly and wobbles. The shades themselves were challenging to assemble, as you had to make sure the Velcro was even and then had to take it off again if it wasn’t sitting right.”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Very disappointed, once delivered was broken”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Although I can’t fault the delivery time and ordering I am disappointed with the product. I ordered the yellow geometric shade and it isn’t great. It has streaks of blue dye on it which look like an issue with the manufacturing/ quality control. Not good.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Have had the lamp for under a week. Looks really cheap- almost like the first draft of an art project”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“This lamp is not what it says on the tin. It comes flat packed with two strips of material that you have to assemble onto the frame. Ultimately you’re left with a rather poorly shaped lampshade with 2 clearly visible Velcro seams. Disappointed and returned.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“I have not received my lamp”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further.

Posted 6 years ago

“Poor communication from seller. Enquiries over missed delivery were unclear and was only told part of order was out of stock following attempt to rearrange missed delivery. Will not be using again.”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further.

Posted 6 years ago

“Ordered the lights on the 22nd of November still waiting on delivery no contact from anybody so so far not a happy customer”

Helpful Report

Posted 6 years ago

The tracking information is showing your item was delivered on the 24th November @ 14.23 Please contact our customer service team if you require any further assistance. customerservice@iconiclights.co.uk

Posted 6 years ago

“Shocking customer service item still hasn’t arrived and when I phoned told to change my delivery address still waiting on refund won’t shop with you again!”

Helpful Report

Posted 6 years ago

Please accept our apologies for the delay and confusion with the delivery address. We have now issued a refund back to you.

Posted 6 years ago

“Shocking service when trying to call regarding a missing delivery Hermes were delivering to wrong address and even after I pointed it out it was too late and I would have to wait to have it resent another week told to phone back again and made to feel it’s my problem! First and last order with you!!”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further and look into this issue internally.

Posted 6 years ago

“A quick and efficient service which was great. However, I bought 2 table lamps and on the product page it offered the option to add bulbs to the order at an extra cost. I did, but when they arrived they weren't the correct bulbs for the lamps. Now I have 4 useless light bulbs which don't fit in any socket in my house. Bit disappointing.”

Helpful Report

Posted 6 years ago

Our apologies, please contact our customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“The worst service I have ever received. Could not even manage a correct delivery, once that issue was sorted I was contacted via email and told the correct delivery would be with me the following day, this did not happen, waited another 2 full days each day same promise no delivery. Finally received my lights on the 4th day, the lights are actually lovely, just what I wanted. They would have been a very reasonable price had it not been for the cost of me waiting for the delivery. Telephone staff very polite and helpful, as far as I can see they are just unfortunate enough to work for a company with very poor ethics. Much as I like the lights would not deal with this company again.”

Helpful Report

Posted 6 years ago

We are sorry to hear the issues you have had with your delivery, we will contact the carrier to investigate this further.

Posted 6 years ago

Iconic lights is rated 4.5 based on 4,679 reviews