Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful quality”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase, please contact our customer service team who will be more than happy to assist you with the return. customerservice@iconiclights.co.uk

Posted 6 years ago

“Tripod light arrived over 2 days. When finally all parts arrived went to put it together and one leg had at least a 15cm of rust coverage. Other 2 legs very rough and scratchy.”

Helpful Report

Posted 6 years ago

“Lampshade was flat packed . You had to stick the lining in the inside yourself then the whole shade .had to use sellotape. Sent it back as looked cheap when done with seams joins etc. 3 weeks later after returning .. stilll no refund !!!”

Helpful Report

Posted 6 years ago

Please accept our apologies for the delay, we will issue the full refund back to you today.

Posted 6 years ago

“Unfortunately when the lights arrived one of them was completely smashed and the shade dented and creased will be sending back tomorrow”

Helpful Report

Posted 6 years ago

We are sorry to hear your item has arrived damaged, please contact our customer service team at customerservice@iconiclights.co.uk who will be more than happy to resolve this for you.

Posted 6 years ago

“I would love to but I haven’t received the items yet!!”

Helpful Report

Posted 6 years ago

Please accept our apologies, the tracking information is showing your item was delivered on the 14/08/2018 @ 11:18, signed by business. Please contact our customer service customerservice@iconiclights.co.uk who will be more than happy you assist you further.

Posted 6 years ago

“Terrible, the box was utterly destroyed on arrival and the lamp itself was rusty and scratched. Absolutely unacceptable.”

Helpful Report

Posted 6 years ago

“Terrible light. It looks very cheap. I will never buy again from this website. Very disappointed with the end product.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase. Please contact our Customer Service Team at customerservice@iconiclights.co.uk who will be more than happy to assist you further.

Posted 6 years ago

“The lights were poor quality and had marks on them very disappointed”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase, please contact our Customer Service team at customerservice@iconiclights.co.uk who will be more than happy to assist you further.

Posted 6 years ago

“My light came broken (even after changing the bulb) and I've now the hassle of printing labels and returning to the post office. I wouldn't recommend this company. Go to a reputable shop.”

Helpful Report

Posted 6 years ago

Good Afternoon, Please accept our apologies for this, as per our returns policy a label was sent to you for a refund. Again our apologies. Kind Regards Iconic Lights

Posted 6 years ago

We are sorry to hear you have experienced a problem with one of our items, please contact our Customer Service team at customerservice@iconiclights.co.uk who will be more than happy to help resolve this for you.

Posted 6 years ago

“Still have not revived this light we paid next day delivery aswell”

Helpful Report

Posted 6 years ago

Good Morning Our sincerest of apologies we can refund the next day delivery costs that you have paid, this may have been lost in our courier service we will contact them regarding this to get a solution for you. Kind Regards Iconic Lights

Posted 6 years ago

Please accept our apologies for the delay in getting back to you, the carrier has now confirmed that your item is lost in transit. We can offer to re-send the item to you or issue a full refund, please advise the best option for you.

Posted 6 years ago

“Not impressed I’m still waiting for my order.”

Helpful Report

Posted 6 years ago

Good Morning Our apologies for this, we can investigate this further and send you an email regarding this matter. We take extreme pride in the items for the customers and unfortunately this has happened. We will try to rectify this ASAP for you. Kind Regards

Posted 6 years ago

“Hi I have just received my order form you. I was really excited to receive this however I’m really disappointed with the quality of it, I noticed marks/scratches all over the stem of the light which I hoped you would not see but once it has been put together(the assembly was not straight forward) they are really obvious. I’m thoroughly disappointed with it and as it was so hard to put together I don’t really want to take it down again to send it back to you. I don’t think the lamp was overly cheap and would not expect such poor quality or damaged goods to arrive. I look forward to hearing your response Regards Becky (a very disappointed customer)”

Helpful Report

Posted 6 years ago

Our sincerest apologies for this, this could have been damaged in transit, we can assure you that we do take a lot of pride in what we do and we aim for our customers to have the best experience with our items. With the damage you have experienced please get in touch with our customer services team so we can resolve this, we would be extremely happy to help. We do apologise once again. Kind Regards

Posted 6 years ago

“I had ordered the same item twice and received it damaged With scratched and also unclean looking Awful experience I most likely wouldn’t order again”

Helpful Report

Posted 6 years ago

Good Morning apologies for the issues you have had with your order, a full refund has been processed for you, sorry for the inconvenience caused Kind regards Iconic Lights

Posted 6 years ago

“Nice photos, Poor quality!! Pay attention on delivery note!!!! Some products are delivered in pallet. A rude health man asked my 65 years old receptionist to put the pallet inside the building....At the end I've got a poor quality product and a big pallet to get rid. Thanks Iconic Light!!”

Helpful Report

Posted 6 years ago

“Items never arrived. Only refunded for 1 out of 2 orders. Customer service as useless as couriers.”

Helpful Report

Posted 6 years ago

Good Morning Apologies for the issues you have had, have you emailed our customer services department so this can be looked into, as we have recieved no queries to our inbox. The order number you have given for this review is for a successful delivery that was signed for and a previous order that our courier failed to deliver was also refunded. Regards Iconic Lights

Posted 6 years ago

“nice lamp but missing a piece of wood.”

Helpful Report

Posted 6 years ago

“Feel like sending this back, but can’t be bothered with the hassle! Cheap product, cheap looking, and poor quality! Looks like I’ve bought it for a fiver from the market!”

Helpful Report

Posted 6 years ago

Good Morning Our apologies for the issues you have had with this order, have you contacted our customer service team regarding this item. They will be happy to organise a solution or a replacement for this Kind Regards Iconic Lights

Posted 6 years ago

“Lamp shade delivered but no lamp . I reported this on June 4th and was told Lamp would be delivered within 48 hrs. Its now 8th June and still no lamp.”

Helpful Report

Posted 6 years ago

Good Afternoon Our apologies for the issues you have had, according to our tracking data this order was confirmed as delivered on the 7th? Kind Regards Iconic Lights

Posted 6 years ago

“Trying to arrange returns but no one seems to want to take them back ... won’t use again !”

Helpful Report

Posted 6 years ago

“I paid extra to have delivered today as a gift. Nothing arrived and no response from Iconic Lights. I want a refund! Do not trust this company”

Helpful Report

Posted 6 years ago

Good Afternoon Our apologies for the issues you have had with this order, we will be contacting our courier to find out what has happened. With regards to contacting Iconic Lights, please be aware the customer service opening hours are 8am - 8pm, the emails that you sent at 22:00 and 03:00 were replied back to as early as someone was available Regards Iconic Lights

Posted 6 years ago

Iconic lights is rated 4.5 based on 4,679 reviews