Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They need to stop using Hermes to deliver there items for them. Went out for delivery over a week ago to which i am still waiting. Hermes told them that my street did not exist!!! 😂 it really is quite laughable”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 6 years ago

“I made an order, it didn't arrive. I was advised it had been "lost in transit" but as I never received confirmation of shipping/dispatch, I assume it was lost well before transit. WOn't be shopping here again!”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further.

Posted 6 years ago

“I recently bought the Camden chrome tripod table lamp and floor lamp with herringbone shades. They looked good on the website and seemed great value for money however the fact that the shade had to be assembled was very disappointing. They were flat packed which meant the shades were folded and quite bent when they arrived! Consequently I decided to return both lamps and was given a refund. I would not recommend these lamps due to the self assembly aspect.”

Helpful Report

Posted 6 years ago

We are sorry to hear you was not happy with your purchase from us.

Posted 6 years ago

“light does not dim properly buzzs changed bulb again not impressed”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Not bright.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Rubbish packaging. Item broken. No further stock to replace.”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. A full refund has been issued to you.

Posted 6 years ago

“Lamp did not last 1 week waste of money . Would not recommend .”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Two lights both missing components. No parts able to be sent so both orders have to go back.”

Helpful Report

Posted 6 years ago

We are sorry to hear your items had missing parts. We will look into this further with our supplier.

Posted 6 years ago

“Apparently, according to Iconic Lights customer service, our outdoor solar lamps don’t stay lit because “it happens” or the “batteries are not Duracell they are very cheap”. Then it might be due to insufficient sun in the uk! Avoid and shop elsewhere!”

Helpful Report

Posted 6 years ago

Our apologies for your item being faulty and for the customer service you have received. We will look into this further as this is not our normal practice. Please contact customerservice@iconiclights.co.uk who will assist you for replacements to be sent.

Posted 6 years ago

“I paid for next day delivery and hadn't realised that you did not deliver on Sundays. My fault I waited in all day Sunday. Waited in all day Monday and still no lights. Rang the company and had to ask for my next day delivery fee back, it wasn't volunteered. Waited in all day Tuesday for it to arrived late afternoon without the bulbs I had paid for. Rang the office twice more and was told the bulbs were in a different courier service and would be with me the next day. Another day of waiting in. The office were very rude and off hand with me. I can't even tell if it works yet. Very unhappy with the customer service and delivery. The tracking number appears invalid on courier web site. That will be 4 days waiting for a lamp that is supposed to be next day delivery (albeit one was my mistake)”

Helpful Report

Posted 6 years ago

Our apologies for your delivery arriving late, we will contact the carrier to investigate further. We will also be looking into the issue you had when contacting our customer service team as this is not our normal practice.

Posted 6 years ago

“Only put one star as items not received. Iconic lights aren’t really at fault but the courier never attempted to make a delivery I assume because the parcel was too heavy??”

Helpful Report

Posted 6 years ago

Our apologies for not receiving you item, we will contact the carrier to investigate further. Please do not hesitate to contact us if you have any further issues. customerservice@iconiclights.co.uk

Posted 6 years ago

“Quality of this floor lamp is terrible. Really lightweight & flimsy. I would of sent it back but my child ripped the boxes open to I’ve decoded to keep it and hide it in the bedroom. I was so shocked when I unpacked the lamp.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“I have already commented on them !”

Helpful Report

Posted 6 years ago

Please contact our customer service team if you require any assistance. They will be more than happy to help resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Awful! Item came broken and can’t find anyone to talk to about getting my money back”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“I cancelled order due to delivery method (hermes), specifically the fact that the drivers are not contactable. They kept blindly delivering in the mornings while i was working. Could have gone on for weeks! I only order with companies that use DPD now. A really good communicative service”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with one of the carriers we use. Please contact our Customer service team who will be more than happy to help arrange shipment the carrier with DX. customerservice@iconiclights.co.uk

Posted 6 years ago

“Absolute cheap junk, would not recommend, would not buy again from iconic lights. Nothing like they look in the picture, look like bike reflectors and wonky.”

Helpful Report

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us. Please contact our Customer service team who will be more than happy to resolve this for you. customerservive@iconiclights.co.uk

Posted 6 years ago

“Disgusting attitude sent me wall lights cheaply made and bent and refused to pay for returns postage. Patronising customer services and was not helpful. Do not buy you will be robbed”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. We are also sorry to hear you have experienced this when contacting our Customer service team and please be assured this not our standard practice. This will be investigated internally. We have checked our customer service mail box to view the correspondence but unfortunately we are not able to find an e-mail from you. Please email customerservice@iconiclights.co.uk and this will be resolved for you.

Posted 6 years ago

We are sorry to hear you are not happy with your purchase from us and your experience after contacting our customer service. Please be assured this is not our standard practice and it will be investigated internally. Please contact our customer service team again who will be happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“Light damaged. Chipped paint.”

Helpful Report

Posted 6 years ago

Our apologies for your item arriving damaged. Please contact our Customer service team who will be more than happy to resolve this for you. customerservice@iconiclights.co.uk

Posted 6 years ago

“We returned our items as they weren't what we were expecting very disappointed.”

Helpful Report

Posted 6 years ago

We are sorry to hear you were not happy with your purchase from us.

Posted 6 years ago

“I tried to order my lights on line using a code that gave me 20 per cent off and when the code was not accepted I telephoned the company and was informed they would get back to me, when they did they said it was an old code from last November, however I ordered the lights at full price only to discover they had been reduced by £7 after I had ordered mine, I claimed the five pounds discount but would have liked an apology or acknowledgement that they should have sold the lights to me at the price which was advertised, I am at present renovating my property and would have purchased more lights from them. UNFAIR!!!”

Helpful Report

Posted 6 years ago

Please accept our apologies, we do have promotions running that unfortunately do have a start and end date. Please contact our customer service team on 0161 837 6092 if you wish to place any further orders and this matter will be resolved for you.

Posted 6 years ago

Iconic lights is rated 4.5 based on 4,679 reviews