Iconic lights Reviews

Name: Iconic lights
Rating: 4.48

4.5 Rating 4,679 Reviews

87 %

of reviewers recommend Iconic lights

4.5

Based on 4,679 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 91%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Returns Process	Easy

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Iconic lights 5 star review on 5th December 2019

Anonymous

Iconic lights 5 star review on 3rd December 2019

Rosannah Ashoori

Valerie Swift

Iconic lights 5 star review on 2nd December 2019

Rachael Pemberton-Baghurst

Suzanne Bennett

Iconic lights 5 star review on 29th November 2019

Anonymous

Iconic lights 3 star review on 26th November 2019

Liz Driver

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods were faulty and even though we were given a refund for the item but we had to pay for the return (£14) which when we emailed the receipt they refused to refund. We have emailed customer services twice reminding them of my distance selling rights to a refund for faulty goods...no replies!! Rubbish customer service.”

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Posted 6 years ago

“Bought a 'Du Bose Black Floor Lamp with XL Grey and Gold Shade'. The images look wonderful. The land did not stand up, it was too heavy no matter how I twisted the metal pole. The inner 'gold' is a piece of cardboard! Returns were also a shambles. They would only pick it back up from 9-5, my working hours. I offered to leave it in my secure porch, but they refused saying they needed a signature. I finally arranged a day off work for pick up, and they didn't turn up!! I've had such a head ache from this company, would definitely not recommend.”

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Posted 7 years ago

“Customer service very poor not prepared to meet customers expectations when it is them who are st fault.”

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Posted 7 years ago

“The lamp I ordered (grey dubose floor lamp) does not state that is self assembly, to the extent that you actually construct the shade itself- it comes as two pieces of material that you stick together and attach to the metal rings. The base is not straightforward either with tiny screws and excess wire that you have to feed through. The instructions are absolutely woeful! Definitely a two person job and you probably need about an hour to figure it out and get it right (we did on our third attempt). Item is totally mis-sold in my view by iconic lights.”

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Posted 7 years ago

“I paid extra for next day delivery which still didn’t arrive. When I spoke to someone on the phone they were very rude and when I put in a complaint I was supposed to be contacted in 24 hours and it’s been a week and I’ve heard nothing bad. Very bad service”

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Posted 7 years ago

“Lights arrived late due to an incompetent Hermes courier. One of my lampshades arrived damaged, the other with a black mark on and my table light arrived damaged and scratched. Have emailed to complain but had no response. Don’t be fooled by their cheap prices, they’re low for a reason”

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Posted 7 years ago

“I bought 2 lamps wanted to return one of the lamps and buy another one but was told I would have to organise and pay for my return. and then purchase tje othet lamp. thats a lot of time inconvenience and money to return an item. just be careful anyone as the hidden costs do spiral. not a online customer focused business”

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Posted 7 years ago

“Twice received faulty items and dreadful delivery systems”

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Posted 7 years ago

“Return charge not acceptable I should not have to pay for the lamps return as they are no good. Item not as displayed on website. Giving false image of actual size of Jaigeir bedside lamps. I would not recommend this company”

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Posted 7 years ago

“I am still waiting for my lights which I ordered 10 days ago on a next day delivery. Multiple emails back and forth at first showed promise that my items had been re sent out to me. But still no sign and not a lot of effort being made to speed this up. I have had an apology but it dosnt really help if I needed my lights 7 days ago.”

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Posted 7 years ago

“Haven’t received it yet :-(”

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Posted 7 years ago

“They are painted copper which it does not state in the description. Dull looking and not like the picture. Really disappointed with my purchase!”

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Posted 7 years ago

“Haven't received my order yet.”

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Posted 7 years ago

“I was really looking forward to getting two of these lights. When they arrived, they had the main light fitting in each box but both were missing the shade part of the fitting. When I contacted Iconic Lights I was told they were now out of stock so I have had to organise to be around to get the boxes picked up again and I've ended up with no lights!”

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Posted 7 years ago

“Very poor customer service and poor quality of item”

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Posted 7 years ago

“Very poor customer service when item arrived it was damaged very poor quality”

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Posted 7 years ago

“Informed all in stock , informed 7 days later 1 item out of stock Chased my order 12 days later, where told 2 items out of stock but original lost in post .”

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Posted 7 years ago

“Appalling customer service. Just terrible. They sent me a faulty lamp and 4 weeks later I'm still struggling to return it. They take too long to respond and are not giving me workable options for the return. Their products are available elsewhere at similar or cheaper prices so I'd suggest trying other companies.”

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Posted 7 years ago

“Ordered a lamp with did not look like the photo but because it was not faulty their 'EASY RETURNS' policy meant that I had to send the item back at my own cost = 50% of the cost of the product less the delivery fees they charged me initially. Customer services were unhelpful and quoted their website with no goodwill or compromise offered. IconicLights needs to bring itself into 2018 where its competitors actually do offer easy returns and do not hide clauses in the small print. Such a pain to deal with.”

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Posted 7 years ago

“Everything and didn’t get the lights”

Helpful Report

Posted 7 years ago

Iconic lights is rated 4.5 based on 4,679 reviews